Bambizi Reviews 

Just recently purchased the Ophelia Cot and I am absolutely in love!! My overall experience from purchase to delivery was extremely smooth. 10/10

I recently purchased the Lucine Acrylic Cot bed from Bambizi. The overall experience was so smooth from start to finish. The website was informative and I felt like I already knew the product before even taking delivery!
I have since received the bed and the pictures on the website do not do it justice, I almost don’t want my child to grow out of it!!
Money well spent. Absolutely recommend to any prospective parents looking for a cot that has some personality to it and not just something that is boring, MDF and will break after 3 months. This cot will last a lifetime and I’ve never slept better knowing my child is sleeping safe too!

The company is a scam so avoid at all cost. We ordered a sticker which arrived 2 months later and completely damaged. Impossible to put on the wall and costs £95!! This company shouldn’t be allowed to sell products as they are scammers and what they do is illegal. 1 star is too generous for them and I hope they won’t be allowed to stay in business for much longer

I have been in touch with this company and my gosh their customer service is HORRIFIC TO SAY THE LEAST. I’ve called and left messages for about three weeks now and no one calls you back. All I’ve been trying to do is place an order but I’m decided now that I don’t want to part with my money…especially as no one calls you back even when you call everyday chasing! Imagine after placing the order…who would you call when the receptionist says ‘I’m just a receptionist, I will pass your message on…that’s all I ca do’. Appalling

Very unprofessional service and unreliable staff! Products are also overpriced!
There was a very long delay in delivery of my order and when it was actually delivered it was done so by amateurs who marked the newly painted nursery walls and chipped the woodwork too. Horrible anxiety during my last trimester of pregnancy caused by them.

Worst company ever, I Ordered a cot
Six months ago had my nursery decorated to suit this cot i also had custom-made bedding for this cot. They told me my cot was in there stock room. Then told my cot was being delivered to them in two weeks.
Then told a month later it was going to be longer. I paid in full the company still kept calling asking if I could pay the final balance as the cot was on its way when I had already paid the full amount lucky enough had all my receipts as proof of purchase. If paying for anything from this company please make sure and keep all your receipts and reference number as proof. I waited so long for the cot I never did receive it. I now have a refund in 4 weeks time I give birth and have to order a different Cot from a different company. I was silly I ignored the reviews and ordered from them but now I know for myself about how bad this company is.

Worst company ever! I’ve ordered a cot with them, 6 months ago and when the time to deliver was passed by I decided to reach out where my cot was. They first said that the cot was a different colour (then I actually orderd) and then second of all they said something had gone wrong and they didn’t have it. So basically if I never reached out I probably not even got contacted since the cot hasn’t even been orderd. This while I’ve messaged them multiple times in the months before to remind about my order. They send my money back after having to go after them for three days and not one single sorry!!! This is the worst service I’ve ever experienced, they’re not gonna come far. Btw were speaking about a cot price tag £1.400 !!!

I read the reviews for Bambizi. My experience has been nothing like I have read.
As their products had been selected by my client, I had to give them a try.
My experience has been positive. They have been very helpful, look for solutions, honest about lead times and the ladies & gentlemen have always been helpful and polite on the phone.
No problem with communication at all. I am very satisfied. The goods have been placed in their rooms and look beautiful.

I do not wish for anyone to have to go through such an upsetting experience
BEWARE of this company at all costs
I have had so many problems and still have on going problems to date they are still holding my money for a refund.
Please do not be taken in by the lovely pictures and website.

If anyone needs any help or information regarding this company please do contact us. We are currently putting this company and it’s practices under review and would be happy to hear from you.

All I can say is the woman who I spoke to quite clearly doesn’t care about business! Spoke to her on the phone gave dimensions of the room via text. Heard nothing so contacted her 5 days later. She asked for my email. Waited and waited for something and she never sent anything.
I consider this a blessing as having seen the reviews her contact and customer service is appalling. I have instead gone with a company through Etsy who had amazing reviews and posted the stickers within days.
Dont waste your time even contacting this company. It will only lead to disappointment

Really unprofessional and unresponsive after purchasing an expensive wall sticker from them. Six weeks and two delivery dates later and still nothing. Luckily gone through not on the high street who have been very helpful and are hopefully sorting a refund out.

AWFUL SERVICE - AVOID AT ALL COSTS

I ordered a Magic Unicorn forest wall decal set as a birthday gift for my daughters newly decorated bedroom. At £95 they were more expensive than many similar products I've purchased in the past but they looked good so I went for it - MISTAKE!!

I couldn't place the order through the website so had to call, very 20th century. Unfortunately the artist was going on holiday (fair enough) but she said she'd be in touch when she got back. She didn't contact me. I had to chase her a couple of times to be able to place the order.

I paid up and sent clear dimensions on 7/09 and was told it would take about two weeks for them to be made to size and and shipped. One month and several unanswered texts asking where the order was later the decals finally arrive on 6/10 and they're completely the wrong size. Ok I thought, this is extremely annoying but accidents happen lets get this sorted... and that's where it really went downhill.

I couldn't get hold of the artist but did manage to get hold of her colleague Nathan who promised to call me back later that day. He didn't (see the pattern forming here?). What followed was basically ANOTHER MONTH of phone calls to Nathan and Bambizi head office asking for a replacement. I was repeatedly fobbed of with lies and excuses: "we're working on it now, it's almost ready, it'll ship tomorrow, it'll be with you by the end of the week". Not once did they call me back or send an email or txt with an update even though they repeatedly said they would. I had to chase them repeatedly at every step to get this resolved. All the while my 4 year old daughter is asking where the unicorn forest I promised for her birthday was.

Look I understand that sometimes things go wrong, but as I tell my kids, it's how we put them right that matters. If Bambizi had been honest with me about the time it would take to send out a replacement, if they had kept their word and called, txted or emailed back when they said they would then I could live with that, but they didn't and their truly awful customer service needs to be called out.

In the end the final product looks quite good, although it's no better than cheaper alternatives I've bought from ebay and it certainly wasn't worth the hassle!

Tldr: Truly awful customer service and you'll get just as good a product much cheaper on ebay. AVOID!!!