I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1... See more
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really bad costumer service i bough couple items 1 month ago ans still don't have it email several times costumer service they saying once the shipping company grab the package there's nothing that they can do, i pay 10 buck for shipping the link they send for tracking wont work so just terrible experience.

Reply from Bamboo Underwear
I have ordered multiple times from them over the years. Very little problems, and if there were I got a prompt response & solution.
I suggest you always look over the details of whatever you are buying.
Sizing, materials used, what have you.
Sometimes it takes a bit of time to ship, but I've never NOT gotten my products.

Reply from Bamboo Underwear
Sold as incontinence boxers. They are no such thing. Cheap synthetic boxers with no absorbent capacity at all. An absolute scam. DO NOT WASTE YOUR MONEY!

Reply from Bamboo Underwear
I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1 pair and immediately sent me my replacement.
Their customer service was excellent.
Highly recommend Bamboo Underwear!

Reply from Bamboo Underwear
Ordered the underwear over 3 weeks ago and still haven't received them. Reached out to customer service several times and never received a single response. This can't be a legit company. I disputed the charge and do not recommend this product to anyone else.

Reply from Bamboo Underwear
Awesome Price for the black friday for sûre i will Enjoy the spécial

Reply from Bamboo Underwear

Reply from Bamboo Underwear
The bamboo viscose is so soft. Breathable and comfortable like a second skin.

Reply from Bamboo Underwear
I've been wearing Bamboo boxers for many years now and I wouldn't wear anything else. The fabric is soft, doesn't wear and stays in place. The fit is great too, allowing me to be comfortable whatever the activity.

Reply from Bamboo Underwear

Reply from Bamboo Underwear

Reply from Bamboo Underwear
I have received one order from them successfully and the panties were nice. Since then, I have tried to make 2 separate orders that I have needed to cancel because the company waited an extremely long time before even printing a shipping label (beyond a week.) Customer service notified me that this is because they were running behind due to a sale they were having. Last week, I figured that since there are no active sales- that I should receive my product in an exceptional amount of time. Unfortunately, I paid for express shipping and today, one week later, they still have not made any progression with the order. There has not been any shipping label created and the package hasn’t been delivered to a carrier. It’s like they just sit around twiddling their thumbs while people wait for their orders, which are not modestly priced. I have requested a third refund and customer service has not responded to me. My best advice would be to find another company that cares about their customers, because this one obviously doesn’t.

Reply from Bamboo Underwear
Correct size ordered the same as my current boxers. After washing on low temperature, the legs became baggy,riding upwards,and the waste band became loose. So much hype about these,impulse buyers beware. Not at all happy with my purchase.

Reply from Bamboo Underwear
It has been over a month and I am still waiting for them to ship the package? There’s no contact information that I can find…. There is a package tracking number with an outfit I’ve never heard of before…. Maybe it’s because the company is based in Canada and I’m in the States? Regardless…. No updates…. I’m beginning to think I was scammed….

Reply from Bamboo Underwear
do not buy. these underwear s are the biggest scam in the men world,
the underwear are just rubbish,after teo days wesring i got a rush all over. the contrnts of the underwear id not what thry ssy it is. you wear you will end up st the dmergency room
dont waste your money and dont ridk your heslth

Reply from Bamboo Underwear
Took part in their buy 4 pairs get 4 free at £31 they weren't cheap. Only 4 arrive they offered a 15% refund. I said no. They asked me to ship pants to USA at my cost and they would refund their "standard" amount. I said I'd ship to UK heard nothing since. Pants unusable too small

Reply from Bamboo Underwear
DO NOT ORDER FROM THIS COMPANY!! If I could leave zero stars I would. Same experience I am reading others have had. Problem with product, try to refund, told warehouse issue prevents them from receiving. Emails go round and round with offer of 30% refund or store credit (I clearly don’t want their products!). Finally they tell me to donate items to Bra Recyclers (because Meeloy is changing warehouses). I go through the process of sending to Bra Recyclers (PAY to ship there) and receive an email I’ve been given my refund. Two weeks later my credit card reflects no credit and when I reached out I’m told they are having issues with payment processors. I’m offered 120% credit on new items in return. This is ridiculous, frustrating and unprofessional. I no longer have my product, and they still have my payment. Customer service responses are absurd.

Reply from Bamboo Underwear
Underwear was subpar. Wrote for refund instructions and this is what I got. Also, took 1 month to arrive with expedited shipping.
Thank you for reaching out to us — and I completely understand that your order didn’t work out the way you hoped. We always want to make sure every customer feels fully taken care of.
Currently, we’re in the process of reorganizing and transitioning between warehouses, which temporarily limits our ability to process returns as we normally would. We know this isn’t ideal, and we sincerely apologize for the inconvenience.
That being said, we’d love to offer you a quick and hassle-free solution so you don’t have to deal with the trouble of return shipping or long wait times:
We can process a 30% partial refund right away, and you can keep the items — no need to ship anything back.
Many of our customers find this option much easier and more convenient, as it saves both time and the headache of handling returns.
Thank you for your understanding and for giving us a chance to make this right!

Reply from Bamboo Underwear
I received the bralette, i didn't like the way it fit. I paid $17 something for it. The return said they would give me $13 minus $7.95 in shipping, which would net me a refund of $5+change. Not even worth a trip to the PO to mess with it. The bra is so light, I could mail it for $1.50.

Reply from Bamboo Underwear
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