Bamboo Underwear Reviews 

180
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally soft fabric, lightweight feel, and attractive styles of the underwear, finding them very comfortable for daily wear over many years. Many people also appreciate the prompt, kind, and extremely helpful customer service team when order issues or replacement needs arise unexpectedly. Some reviewers were not happy with delivery delays, unhelpful tracking links, and packages taking excessive time to arrive at their destinations. Additionally, a few customers noted frustrating problems with sizing inconsistencies, poor fabric quality after washing, and uncomfortable fits that felt entirely wrong.

What people talk about most

Product

Consumers find product experiences to be highly mixed and divided. While many reviewers praise the great... See more

Quality

Reviewers mention positive feedback about quality, praising the premium durable fabric and soft material.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as accommodating, helpful, and... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of outcomes. While some reviewers... See more

Service

Clients share positive opinions on service, consistently highlighting quick responses and helpful solutions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1... See more

Company replied

Rated 5 out of 5 stars

I already loved this company’s products because their items are great quality and so attractive, but the customer service is superior! My package was delivered to the wrong address and I sent an email... See more

Company replied

Rated 5 out of 5 stars

I've been wearing Bamboo boxers for many years now and I wouldn't wear anything else. The fabric is soft, doesn't wear and stays in place. The fit is great too, allowing me to be comfortable whatever... See more

Company replied

Rated 5 out of 5 stars

I ordered some bamboo underwear for my husband and there was a mistake with the order. The customer service team took care of it right away when I wrote to them and handled the situation professional... See more

Company replied


Company details

Written by the company

Elevate your comfort.


Contact info

3.2

Average

TrustScore 3 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(180)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

really bad costumer service i bough…

really bad costumer service i bough couple items 1 month ago ans still don't have it email several times costumer service they saying once the shipping company grab the package there's nothing that they can do, i pay 10 buck for shipping the link they send for tracking wont work so just terrible experience.

December 2, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

We’re sorry to hear about your experience. Since it may be difficult to identify you from your initials, please contact us at info@bamboounderwear.com so we can look into this and assist you further.

We appreciate your patience and hope to resolve this quickly.

Rated 4 out of 5 stars

multiple times buyer

I have ordered multiple times from them over the years. Very little problems, and if there were I got a prompt response & solution.
I suggest you always look over the details of whatever you are buying.
Sizing, materials used, what have you.
Sometimes it takes a bit of time to ship, but I've never NOT gotten my products.

December 1, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your loyalty and kind words! We’re glad to hear our team has been able to assist you promptly whenever needed. We appreciate your helpful advice to other shoppers and look forward to serving you again soon.

Rated 1 out of 5 stars

Sold as incontinence boxers no such thing

Sold as incontinence boxers. They are no such thing. Cheap synthetic boxers with no absorbent capacity at all. An absolute scam. DO NOT WASTE YOUR MONEY!

September 30, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hi there, it looks like this may have been posted to the wrong company profile, as we do not sell or advertise any incontinence boxers or absorbent products. We want to make sure your concern reaches the correct business, so we kindly recommend verifying the seller you purchased from.

If there’s anything we can still help with on our side, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent product! Love my undies!

I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1 pair and immediately sent me my replacement.
Their customer service was excellent.
Highly recommend Bamboo Underwear!

November 20, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review Jess! We are delighted to hear that you enjoyed our products and service. We look forward to helping you again and seeing you soon!

Rated 1 out of 5 stars

Ordered the underwear over 3 weeks ago…

Ordered the underwear over 3 weeks ago and still haven't received them. Reached out to customer service several times and never received a single response. This can't be a legit company. I disputed the charge and do not recommend this product to anyone else.

November 18, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

We’re sorry to hear about your experience and want to help resolve this. After checking, we haven’t received any messages from you on our platforms. Please reach out to us at info@bamboounderinfo@bamboounderwear.com so we can investigate and assist you promptly.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Awesome Price for the black friday for…

Awesome Price for the black friday for sûre i will Enjoy the spécial

November 14, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

We are delighted to hear that you were able to take full advantage of our Black Friday offer!

Thank you Francis for your trust and enjoy your purchases.

Rated 5 out of 5 stars

Cute boxers

October 24, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review Bekkie! We are delighted to hear that you enjoyed our products

Rated 5 out of 5 stars

Job impeccable !!

Job impeccable !!! Des professionnels !!

October 15, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review Kenny! We are delighted to hear that you enjoyed our service.

Rated 5 out of 5 stars

Comfortable

The bamboo viscose is so soft. Breathable and comfortable like a second skin.

October 13, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review! We are delighted to hear that you appreciate the quality of our products.

Rated 5 out of 5 stars

Bamboo all the way

I've been wearing Bamboo boxers for many years now and I wouldn't wear anything else. The fabric is soft, doesn't wear and stays in place. The fit is great too, allowing me to be comfortable whatever the activity.

October 28, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you Mathis for your loyalty and thoughtful feedback! We’re thrilled to hear that you appreciate the quality of our products.

Rated 5 out of 5 stars

5 Starz

Good service! Beautiful clothes love it!

October 24, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review Roxanne! We are delighted to hear that you enjoyed our products and service.

Rated 5 out of 5 stars

Great underwear

Great underwear, premium durable fabric!

September 1, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Thank you for your review Amélie! We are delighted to hear that you enjoyed our products and service.

Rated 1 out of 5 stars

Snail mail

I have received one order from them successfully and the panties were nice. Since then, I have tried to make 2 separate orders that I have needed to cancel because the company waited an extremely long time before even printing a shipping label (beyond a week.) Customer service notified me that this is because they were running behind due to a sale they were having. Last week, I figured that since there are no active sales- that I should receive my product in an exceptional amount of time. Unfortunately, I paid for express shipping and today, one week later, they still have not made any progression with the order. There has not been any shipping label created and the package hasn’t been delivered to a carrier. It’s like they just sit around twiddling their thumbs while people wait for their orders, which are not modestly priced. I have requested a third refund and customer service has not responded to me. My best advice would be to find another company that cares about their customers, because this one obviously doesn’t.

October 18, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

We’re very sorry to hear about your experience and understand your frustration. After checking, we haven’t received any recent messages from you regarding your orders. Please contact us at info@bamboounderwear.com so we can review your situation, address your concerns, and assist you promptly.

We truly appreciate your patience and hope to resolve this quickly.

Rated 1 out of 5 stars

Loose and baggy after 2 low temperature washes,and dried naturally.

Correct size ordered the same as my current boxers. After washing on low temperature, the legs became baggy,riding upwards,and the waste band became loose. So much hype about these,impulse buyers beware. Not at all happy with my purchase.

October 1, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hi Martin,

We’re very sorry to hear about your experience and understand your frustration. After checking, we haven’t received any recent messages from you regarding your orders. Please contact us at info@bamboounderwear.com so we can review your situation, address your concerns, and assist you promptly.

We truly appreciate your patience and hope to resolve this quickly.

Rated 2 out of 5 stars

It has been over a month and I am still…

It has been over a month and I am still waiting for them to ship the package? There’s no contact information that I can find…. There is a package tracking number with an outfit I’ve never heard of before…. Maybe it’s because the company is based in Canada and I’m in the States? Regardless…. No updates…. I’m beginning to think I was scammed….

September 4, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hi Jayde,

We’re very sorry to hear about your experience and understand your frustration.. Please contact us at info@bamboounderwear.com so we can review your situation, address your concerns, and assist you promptly.

We truly appreciate your patience and hope to resolve this quickly.

Rated 1 out of 5 stars

do not buy

do not buy. these underwear s are the biggest scam in the men world,
the underwear are just rubbish,after teo days wesring i got a rush all over. the contrnts of the underwear id not what thry ssy it is. you wear you will end up st the dmergency room

dont waste your money and dont ridk your heslth

June 18, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hi Salvatore,

We’re very sorry to hear about your experience and understand your frustration. After checking, we haven’t received any recent messages from you regarding your orders. Please contact us at info@bamboounderwear.com so we can review your situation, address your concerns, and assist you promptly.

We truly appreciate your patience and hope to resolve this quickly.

Rated 1 out of 5 stars

Took part in their buy 4 pairs get 4…

Took part in their buy 4 pairs get 4 free at £31 they weren't cheap. Only 4 arrive they offered a 15% refund. I said no. They asked me to ship pants to USA at my cost and they would refund their "standard" amount. I said I'd ship to UK heard nothing since. Pants unusable too small

August 6, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hi Karen,

It seems this review may have been posted on the wrong company profile, as we do not sell or advertise a “buy 4, get 4 free” promotion. For clarification, we only sell boxers, not pants (unless you mean our leggings). We recommend verifying the seller you purchased from.

If there’s anything we can assist with on our side, please don’t hesitate to reach out. Thank you for your understanding.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!! If I could leave zero stars I would. Same experience I am reading others have had. Problem with product, try to refund, told warehouse issue prevents them from receiving. Emails go round and round with offer of 30% refund or store credit (I clearly don’t want their products!). Finally they tell me to donate items to Bra Recyclers (because Meeloy is changing warehouses). I go through the process of sending to Bra Recyclers (PAY to ship there) and receive an email I’ve been given my refund. Two weeks later my credit card reflects no credit and when I reached out I’m told they are having issues with payment processors. I’m offered 120% credit on new items in return. This is ridiculous, frustrating and unprofessional. I no longer have my product, and they still have my payment. Customer service responses are absurd.

July 13, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hello Laura,

Thank you for taking the time to share your experience. However, it appears there has been a confusion with another company, Meeloy Underwear. We are Bamboo Underwear, and we are not connected to the situation you described.

We kindly ask that you remove your review from our website and post it on the correct company’s site so your feedback reaches the right team.

We remain available for any questions regarding our products and service.

Sincerely,

Customer Service / Service à la clientèle

Rated 1 out of 5 stars

Meeloy - Do NOT order from this company.

Underwear was subpar. Wrote for refund instructions and this is what I got. Also, took 1 month to arrive with expedited shipping.

Thank you for reaching out to us — and I completely understand that your order didn’t work out the way you hoped. We always want to make sure every customer feels fully taken care of.

Currently, we’re in the process of reorganizing and transitioning between warehouses, which temporarily limits our ability to process returns as we normally would. We know this isn’t ideal, and we sincerely apologize for the inconvenience.

That being said, we’d love to offer you a quick and hassle-free solution so you don’t have to deal with the trouble of return shipping or long wait times:

We can process a 30% partial refund right away, and you can keep the items — no need to ship anything back.

Many of our customers find this option much easier and more convenient, as it saves both time and the headache of handling returns.

Thank you for your understanding and for giving us a chance to make this right!

June 29, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hello Lynn,

Thank you for taking the time to share your experience. However, it appears there has been a confusion with another company, Meeloy Underwear. We are Bamboo Underwear, and we are not connected to the situation you described.

We kindly ask that you remove your review from our website and post it on the correct company’s site so your feedback reaches the right team.

We remain available for any questions regarding our products and service.

Sincerely,

Bamboo Customer Service / Service à la clientèle

Rated 2 out of 5 stars

Read the fine print in the return policy.....

I received the bralette, i didn't like the way it fit. I paid $17 something for it. The return said they would give me $13 minus $7.95 in shipping, which would net me a refund of $5+change. Not even worth a trip to the PO to mess with it. The bra is so light, I could mail it for $1.50.

June 10, 2025
Unprompted review
Bamboo Underwear logo

Reply from Bamboo Underwear

Hello Glenna,

Thank you for your feedback. As mentioned, returns for non-defective items are at the customer’s expense, and shipping fees are deducted to keep the process fair.

We appreciate that you chose to donate the bralette. What a great way to give it a second life!

Best regards,

Bamboo Underwear
Customer Service / Service à la clientèle

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look