I ordered earlier in the year and I was so impressed by the quality and comfort of my new undies. They are comfortable and breathable. The best undies I have ever worn! I ordered more- they missed 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I already loved this company’s products because their items are great quality and so attractive, but the customer service is superior! My package was delivered to the wrong address and I sent an email... See more
Company replied
I've been wearing Bamboo boxers for many years now and I wouldn't wear anything else. The fabric is soft, doesn't wear and stays in place. The fit is great too, allowing me to be comfortable whatever... See more
Company replied
I ordered some bamboo underwear for my husband and there was a mistake with the order. The customer service team took care of it right away when I wrote to them and handled the situation professional... See more
Company replied
3.2
Average
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good, But Sizing Runs Small
The quality is definitely there, but the sizing ran smaller than expected for me. I recommend sizing up if you’re in between.
April 18, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Eric,
Thank you very much for your kind words about the quality of our products! We’re sorry to hear that the sizing ran smaller than expected.
Please feel free to contact us for assistance with future orders so we can help you find the perfect fit.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
I was expecting to pay more for this
I was expecting to pay more for this kind of quality. Soft, seamless, and flattering. I’ve paid more for worse.
March 20, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Mélanie,
Thank you so much for your kind words! We’re thrilled to hear that you appreciate the quality of our products. We strive to offer items that are affordable, comfortable, and high-quality, and your feedback means a lot to us.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Got these as a gift for my girlfriend
Got these as a gift for my girlfriend and she can’t stop raving about them. She already ordered herself more. Great packaging too!
March 12, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Jonathan,
Thank you so much for your kind words! We’re thrilled that your girlfriend loves our products. We hope you’ll place an order for yourself soon and enjoy them just as much!
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Small detail
Small detail, but the waistband is SO comfortable and doesn’t dig in at all. That alone makes me want to reorder.
March 13, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Chloe,
Thank you for your feedback! That’s not a small detail. We want your underwear to be comfortable every day.
We’re glad it makes you want to reorder.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Solid First Impression
This was my first time trying bamboo fabric, and I’m honestly impressed. Feels great against the skin and no synthetic smell out of the package.
March 17, 2025
Unprompted review
Reply from Bamboo Underwear
Thank you for your review Ahmed! We are delighted to hear that you enjoyed our products.
We look forward to helping you again and seeing you soon!
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
My New Favorite Set
I ordered a matching bra and brief set.. wow. The color is vibrant, the fabric is buttery smooth, and it fits like a dream.
May 13, 2025
Unprompted review
Reply from Bamboo Underwear
Thank you for your review, Isabelle! We are delighted to hear that you appreciate the quality of our products.
We look forward to serving you again very soon!
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Good, But Took Time to Arrive
The underwear is great, super soft and fits well. Took a bit longer than expected to ship to my area, but it was worth the wait.
March 12, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Kevin,
Thank you very much for your kind words! We are delighted to hear that your underwear fits well and that you like it.
We apologize for the slight delay in delivery. During busy periods or promotions, there can sometimes be delays beyond our control.
Thank you again for your trust!
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Comfort Meets Sustainability
I’ve been switching to more eco-conscious brands, and Bamboo Underwear did not disappoint. Super soft, breathable, and I love the sustainable mission!
May 21, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Nathalie,
Thank you for your kind words! We’re thrilled to hear that you appreciate both the comfort of our products and our commitment to sustainability. Your support means a lot to us!
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
I ordered over a month ago and no sign…
I ordered over a month ago and no sign of it. They have now stopped responding as I am asking for a refund. I will never buy anything from them again no matter how good or cheap.
April 20, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Gordon,
Thank you for your feedback. We would like to clarify that we responded to your emails and processed your refund on May 27th.
We apologize if our response times were not always prompt, but your request has been handled.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
I ordered 6 weeks ago
I ordered 6 weeks ago. Have not received anything..... never have I had to wait this long for anything I ordered on line. My BAD that I did not check the reviews before I made an order. WOULD I recommend this company absolutely NOT.
April 1, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Christa,
Thank you for your feedback. We are sorry for the experience you had. However, we have resolved your issue by sending a replacement order at no additional cost, as the first package was lost in transit, which was beyond our control.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Same with shipping
Same with shipping. It’s been two months and no update or tracking number. May contact my credit card company soon if it keeps up.
April 1, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Jason,
Thank you for your feedback. After checking, we resent your order, which had been lost in transit, and provided a promo code to compensate for the inconvenience.
We hope you are now satisfied with your experience with us.
Best regards,
Bamboo Underwear
Customer Service / Service à la clientèle
Echoing many others on here
Echoing many others on here, I ordered over 100 dollars worth of underwear two months ago. Haven’t received anything. I’ve gone back and forth with their customer service since then and they keep saying they will send it out. And they don’t. I give up but this is horrible. Do not buy from this company they are a scam.
March 30, 2025
Unprompted review
Reply from Bamboo Underwear
Thank you for your feedback Britni. We are truly sorry to hear about your experience, as this is not the level of service we aim to provide. We invite you to contact us directly so we can look into your case and work towards a resolution.
We hope to have the opportunity to improve your experience and show you that we can do better.
Customer Service / Service à la clientèle Bamboo underwear
Don’t refund the shipping …
I bought at there sale and they didn’t have half of the items I purchased, and they don’t refund the shipping if these items
Be careful when you order.
April 4, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Nathalie,
We’re sorry to hear about your experience. Please contact us at info@bamboounderwear.com so we can investigate the issue and assist you further.
We appreciate your patience and hope to resolve this as quickly as possible.
Best regards,
The Bamboo Underwear Team
Order never shipped, scam? Avoid!
Placed an order of over $100 on April 2. Like the experiences of recent reviewers, my order never updated or shipped after payment. Followed up via email several times with no response from the company. Terrible customer care and possibly a scam!
April 1, 2025
Unprompted review
Reply from Bamboo Underwear
We’re sorry to hear about your experience. Since it may be difficult to identify you from your initials, please contact us at info@bamboounderwear.com so we can look into this and assist you further.
We appreciate your patience and hope to resolve this quickly.
Sincerely,
The Bamboo Underwear Team
0 star, scam?
If I could leave 0 star, that's what i would do! Ordered for 50$ on April 4th, contacted multiple times customer services and still no answer and its now April 29th! Paypal reimbursed me at least, but its was not worth the hassle, do not buy there
April 4, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Jade,
We’re sorry to hear about your experience. Since it may be difficult to identify you from your name only, please contact us at info@bamboounderwear.com so we can look into this and assist you further.
We appreciate your patience and hope to resolve this quickly.
The Bamboo Underwear Team
I never received my order
I never received my order. I command the 4th April and nothing . I'm very frustrated.
April 4, 2025
Unprompted review
Reply from Bamboo Underwear
Bonjour Geneviève,
Nous sommes navrés d’apprendre que vous n’avez pas reçu votre commande. Nous vous invitons à nous contacter au info@bamboounderwear.com afin que nous puissions examiner votre dossier et vous apporter une solution rapidement.
Nous vous remercions de votre compréhension et restons à votre disposition pour toute question supplémentaire.
Cordialement,
L'équipe Bamboo Underwear
Didn’t ship! Scam?
Ordered on April 6, 2025 package hasn’t ship as of April 23. I’ve contacted them twice to get an update on my shipping status and similar to the most recent review, haven’t been hearing from them yet.
Try to avoid getting into a similar situation if you can (as good as the sale / deal looks like, because what’s the point if you don’t get the items 😅).
At least until people report this shipping issue being solved…
Update 1: still didn’t ship as of April 30.
Update 2; received items over a month later, color of some items don’t match what was shown on the website, quality is « meh » with some item not even feeling like bamboo. The quality seem to have dropped compared to what i’ve ordered a year ago. Poor experience overall, I won’t be purchasing again from them even, unfortunate as I really wanted to support a canadian company.
April 21, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Vero,
We are sorry to hear that your experience did not meet your expectations. Please contact us at this email address: info@bamboounderwear.com so that we can review your case and find a suitable solution.
Thank you for your patience. We hope to resolve this situation quickly.
Sincerely,
The Bamboo Underwear Team
This is a bad company/ SCAM
This is a bad company, I bought items on April 3th and now April 23th still haven’t gotten my order. I tried to contact them multiple times on email and instagram and have no reply. The tracking on Shopify is useless. I think I’ll need to be refund because this is a scam. And I saw a lot of people having the same problem. If you want my opinion save your time and money and don’t buy their stuff
April 23, 2025
Unprompted review
Reply from Bamboo Underwear
Hello,
We’re sorry to hear about your experience. Since it may be difficult to identify you from your initials, please contact us at info@bamboounderwear.com so we can look into this and assist you further.
We appreciate your patience and hope to resolve this quickly.
Sincerely,
The Bamboo Underwear Team
Stay away from this brand. No service.
Placed an order on the 4th of April. Tried contacting via email, web form, social media. No replies. Already 3 weeks past, no updates on Shopify app as well. Contacted my credit card company for a dispute today, as this is most likely a scam at this point.
April 22, 2025
Unprompted review
Reply from Bamboo Underwear
Hello Puranjay,
Thank you for your message. We are sorry that your delivery took longer than usual. After reviewing your order, we can confirm that our team has followed up and verified that the package was delivered.
We appreciate your understanding and hope this clarifies the situation.
Best regards,
The Bamboo Undewear team
Scam company
This company has become a huge scam. Such a bummer too because I purchased some of their products a few years ago and loved them, so decided to order more from them last year in May, 2024. I never received the package, I went back and forth with “customer service” for MONTHS barely getting a response from them every other week and they lied each time claiming they would send the package and eventually they ghosted me after I asked for my money back after about 5 months of trying to get the package shipped and of course they never refunded me. I would not recommend buying from them as you may never see your money again.
May 15, 2024
Unprompted review
Reply from Bamboo Underwear
Hello Lia,
We’re sorry to hear about your experience and want to help resolve this. Please reach out to us at info@bamboounderwear.com so we can investigate and assist you promptly.
Thank you for your patience and understanding.
The Bamboo Underwear team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.