Amazing customer service :) Nikki was especially helpful in sorting out any issues I had incredibly quickly and easily. Thank you team!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered embroidered logo clothing as we have just set up our own charity for disabled dogs. I ordered from two companies so I could compare and Banana Moon is by far the best! The clothes came qui... See more
Company replied
Great communication throughout the order. Thank you Mon for all your help and advice. Speedy postage and it arrives not like some companies go missing. Got a text to let me know about customs as DPD a... See more
Company replied
We bought some t-shirts and hoodies for our volunteers, including our branding so they can represent us both during our weekly sessions and outside of that. The items are great quality and fit,... See more
Company replied
Company details
Written by the company
Experts in branded merchandise with over 30 years experience. Established in 1993, with every department and process completely in-house here in Yorkshire. We are a family business with world class standards in quality, service and turnaround. We are a certified B Corporation, Real Living Wage Employer and hold two globally recognised ISO certifications - 9001 & 14001. Choose our 5 star rated Trustpilot service for branded hoodies, t-shirts, sweatshirts, jackets, hats, caps, bags, water bottles, notepads and everything else in between!
Contact info
Unit 8, Springwell 27, Dark Lane, Birstall, WF17 9LN, Birstall , United Kingdom
- 01924 420022
- sales@bananamoon.co.uk
- www.banana-moon-clothing.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another super order
Another super order - brilliant service, very quick, helpful & professional.
All products are of excellent quality & colours are true to size & colour chart.
June 24, 2024
Reply from Banana Moon Clothing
Thank you, we really appreciate your feedback and are so happy that you have come back to us. Your words describing our team are really valued and it is also good to hear that you are pleased with your products. We hope to have the opportunity of working with you again in the future.
Reply from Banana Moon Clothing
Thank you so much for your review and also for coming back to us so many times over the years, that means the world to us. We are delighted to know that you are so pleased with our service and the quality of your garments. We hope to work with you for many more years to come.
Banana Moon are awesome!
Banana Moon are awesome!
They have done our leavers hoodies and t-shirts for the last 7 years. Amazing friendly fast service and fabulous personalised items!
Would highly recommend to all!
June 21, 2024
Reply from Banana Moon Clothing
Thank you for your lovely review about our service, it is so encouraging to hear words like these and they are very much appreciated. Thank you for returning to us on so many occasions and we look forward to working with you for many years to come. We hope the leavers enjoy wearing their special garments
Excellent experience with Banana Moon…
Excellent experience with Banana Moon Clothing.
Had to make a fairly last minute order for some tshirts for a stag do. The team were so helpful at every step of the way and helped push through the order, even adding on an extra last minute shirt as I'd miscounted.
Big shoutout to Katherine for all her help!
June 20, 2024
Reply from Banana Moon Clothing
Thank you for leaving us a review, it is great to hear that you had such a good experience with us. Thank you also for your shoutout to Katherine, she will be delighted. We hope everybody enjoyed the stag do.
I have used Banana Moon on multiple…
I have used Banana Moon on multiple occasions for what I consider very small orders (10 x polo shirts embroidered), and the customer service has been fantastic. More importantly all orders have been turned around very quickly and of the highest quality.
Highly recommended
June 26, 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you for this fantastic review, we are so pleased that you are so happy with our service and the quality of our products. It is really great that you keep coming back to us and we appreciate all your orders very much. Thank you and we look forward to working with you again in the future.
2nd order with them. Excellent service.
2nd order with them. Excellent service. They contacted me regularly to be sure my order was exactly how I wanted it and was happy to make any changes even after submitting my original order.
June 19, 2024
Reply from Banana Moon Clothing
Thank you so much for your review and also for returning to us, we really appreciate it. We are happy to hear that you were so pleased with our service and communication and that your finished order was exactly what you had hoped for. We hope to see you again soon.
Reply from Banana Moon Clothing
Thank you so much for leaving a review, for your 5*s, and for your kind words. We also really appreciate you being a returning customer and look forward to working with you again in the future.
5* Service
Excellent customer service, easy ordering process, great product. Would definitely recommend.
June 17, 2024
Reply from Banana Moon Clothing
Thank you so much for this fantastic review, we really appreciate it and are so pleased you are happy with both our service and your products. It is good to know that you would recommend us and look forward to the opportunity of working with you again soon.
Amazing experience
Amazing experience - used them twice and the quality, price, speed and customer service have been first class. Nikki is brilliant.
June 24, 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you for taking the time to leave us a review and also for coming back to us. We are over the moon that you had such a good experience. Nikki will be so happy that you have mentioned her, thank you so much.
Seamless Order Process
The whole ordering process from start to finish was really quick and easy. Requesting samples, submitting designs and completing the final order was a breeze. Nikki was extremely helpful and always responded promptly. Garments delivered within 7 days of confirming order for over 200 garments.
June 20, 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you so much for taking the time to leave this fantastic review. It is so useful to receive feedback about all our processes and to hear that you had such a good experience at Banana Moon. Thank you also for hi-lighting the help you received from Nikki, she will be delighted.
We had a very urgent job request for…
We had a very urgent job request for Banana Moon Clothing and were very impressed with their turn around and efficient handling of our order. Would definitely use again. Thank you so much xox
June 21, 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you so much for taking the time to leave us a review. We are so glad we could help with your order and it is lovely to know that we can look forward to working with you again in the future.
Great company with a personal touch
We ordered a number of hoodies for a UK theatre tour. The products we received were of a fantastic quality, and our personalisations were really well crafted. In addition, the company got in touch with us to let us know developments with the order, and even called us to advise that a colour we’d chosen might be too light to be distinct on a grey sweatshirt. I’d definitely recommend using them again; in fact, I placed another order myself just over a week later!
June 11, 2024
Reply from Banana Moon Clothing
Thank you for this fantastic review. We are really happy to know that you were so happy with the hoodies for your theatre tour, we loved your personalisation. We are also pleased that you found communication good and useful and we thank you so much for coming back to us so soon. We look forward to working with you again in the future.
Fantastic products and customer…
Fantastic products and customer service. All orders arrive on time and always look great. Highly recommend their services.
June 6, 2024
Reply from Banana Moon Clothing
Thank you so much for your review, we are delighted to know that you continue to be so happy with your products and our customer service. Thank you for returning to us on many occasions, we really do appreciate it and look forward to working with you again soon.
Great service
My artwork needed a slight adjustment and the team actually improved the whole design!
June 5, 2024
Reply from Banana Moon Clothing
Thank you for taking the time to leave us a review. It is great to know that the team could help with your design where needed and that your finished product was everything you had hoped it would be. Thank you also for being a returning customer and we hope to have the opportunity of working with you again in the future.
Great service
Great service, helpful, fast responses and fast turnaround of the hoodies. The students love them and are already wearing them even though it is not yet time for them to leave us.
June 4, 2024
Reply from Banana Moon Clothing
We were really pleased to receive this lovely review with some feedback about the students being so pleased with their special hoodies. Thank you for taking the time to let us know that you were so happy with the service you received, we really do appreciate it.
Excellent
Really friendly team, extremely efficient, great quality. Appreciate that they care about the quality and sustainability of their products.
May 30, 2024
Reply from Banana Moon Clothing
Thank you for your lovely comments about our team, it is great to know that it really comes across to our customers just how much we care about both quality and sustainability. We hope to have the opportunity of working with you again in the future.
Great products and customer service
Banana Moon were great! Their staff were really helpful and communicative and the quality of the products was great! I would definitely recommend them.
May 23, 2024
Reply from Banana Moon Clothing
Thank you for your review, we really appreciate it and it is so good to know that you would be happy to recommend us. It was a pleasure to help you with your order and to ensure your finished products were everything you had hoped for.
Great customer service throughout the…
Great customer service throughout the process from initial quote to finished product. Even with a delay from our part, Banana Moon still managed to delivery the product within our timescale.
May 17, 2024
Reply from Banana Moon Clothing
Thank you for taking the time to leave us a review, it is great to know that you were so happy with our customer service throughout the process of your order. We hope everybody enjoys wearing their special hoodie and we hope to work with you again soon.
Excellent all round!
Wanted new uniform for our family business. Banana Moon were excellent - quick turnaround, super helpful, friendly customer support with speedy responses to my queries, good range of products / styles / colours, great quality garments and embroidery which looked just like the detailed proof I had requested. Easy to upload artwork and navigate the website. Prices were also very reasonable and beat most of the competitor companies I had looked at. Will definitely be using again!
June 3, 2024
Unprompted review
Reply from Banana Moon Clothing
Thank you so much for your praise of our service, We really do appreciate you taking the time to leave this feedback. We are delighted that you were so pleased with your garments and that the finished embroidery was just what you had hoped for. It is also great to know that we can look forward to working with you again in the future. Thank you.
University technical staff clothing
Fantastic service ,looked after our order well , surprised how how quick they delivered and great Quality, putting another order in shortly for more items, would recommend them highly to anyone, Thank you for your help during the ordering process
May 23, 2024
Reply from Banana Moon Clothing
Thank you so much for your review, we really do appreciate it and are delighted that you were so pleased with our service and your products. It is lovely to hear that you would recommend us so highly and also that we can look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.