Love BR and BR Factory - just don't try to file a claim for a lost package. It took their system 2 days to update so I could file my claim - even though it showed being delivered. Then the third party... See more
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I've spent a lot of money at Old Navy/The Gap/Banana Republic over the years. I tried to return a dress and they denied it stating there were hairs on it. I tried it on once and it was too small, I mu... See more
I recently discovered Banana Republic online sales, and they are terrific! I have found sweaters, pants, blouses, v- necked long sleeved t shirts...all basic, build able pieces, high quality, great fi... See more
Banana's site is great and easy to navigate through. Sometimes they got some really good sales, especially their additional 40% off. I can't speak for their heritage collection or luxury touch, but th... See more
2.1
Poor
42 reviews
No history of asking for reviews
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Some of their clothes lack quality
Banana's site is great and easy to navigate through. Sometimes they got some really good sales, especially their additional 40% off. I can't speak for their heritage collection or luxury touch, but their regular items fade easily after a couple of watches. I've bought a few polos and regular tees and they lose their structure and the color fades. Their jackets and jeans seem to be fine though.
October 3, 2014
Unprompted review
Beware of return limitations!
I ordered a shirt online for my son from Ca. I washed it (as I do all my new clothes before wearing for the first time) and it looked worn, wrinkled, and shrunk! I tried to return it to our Southpoint, Durham, NC store, as advertised online that is possible and was told by the manager that he would not accept it because it was "washed." I asked if the merchandise was not guaranteed for satisfaction after one wash, and he said no. I asked for his supervisor, whom he called and I talked to her. She said it was up to the manager and I could try going to another store. Our next Banana Republic is one hour away! So DONT EVER BUY FROM THIS COMPANY if you wash before wearing.
February 6, 2012
Unprompted review
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