bananarepublic.gapcanada.ca Reviews 6

This store has a problem issuing refunds. I'm at 13 business days waiting with tracked confirmed returns through UPS. I've called twice and been given the run around. I like their clothes, but won't do business with them again for anything.

On the 18th of October I purchased a winter dress for my coming trip to Europe. It is already the 8th of November and this order it is lost due to insufficient documentation in Nashville Tennessee ( last located ). I contacted support hoping they can help and ship overnight the dress hoping they can do that since I will be gone for more than 2 months ,but nothing. I called theme and they told me to file the missing claim and it will all resolve . Well I tried to do that and not even the missing claim couldn’t be completed as BR didn’t provide sufficient documentation when they send me the package . I have been on countless chats with BR and always the same please file the claim . Well the claim doesn’t work. Ow again they said they will fix this and to file again the claim after trying 3 times already. This has been handled very poorly . I just don’t understand how come they do not have a department in charge with checking that all orders are being delivered and if something get lost to make sure that it will reach the customer. It is not the customer responsibility to waist hours to try and get their money back for someone’s mistake. I get it , everyone can make a mistake but if you do own it and make it right. Why now I struggle for their mistake????? I have been so disappointed that I returned all orders that arrived and even though my husband got me the dress that is waiting for me at home when I return from Europe I will never purchase again from BR. Disappointing experience. I do not recommend.

Love the products. Service could be a bit better when there's a need to return something, but they ship orders out super fast, often the day after the order is placed.

Good service , friendly service, and lots of selection!

The store in Wilmington, NC rarely stocks items. It seems their online store is the only place to get good clothing options.

No customer service at all! I have returned a piece of a merchandise a month ago via Canada Post using their prepaid shipping label and until now I have not received my money back! Tried to contact them via email, no response. Tried to call them and have been kept on hold for over an our, no success in getting through. Even though the tracking system shows they have received the merchandise and the message said I should get my money back 2 to 3 days after, I have not been issued a refund yet. Customer beware!