Banfield Pet HospitalReviews 

This is a SHADY business. They are actually zero stars. Constantly misdiagnosis of pets. Unfortunately my kitten literally fell of the bed when she was about 8 weeks old she learned to jump up but didn’t learn yet to jump down and land safely. I immediately took her out o Banfield because her mouth looked weird and they told me she was fine. I wanted an x-ray of her mouth but they wouldn’t give me one even though I had their crappy insurance. I took her back a week later because she stopped opening her mouth and they assured me during the visit they were able to open her mouth even though she wasn’t able to and she’s fine. 2 weeks later I took her to another vet who told me she had broken her jaw and since kittens grow super fast her jaw joint is fused and it’s too late to operate to try bringing her back in a year. They said if it was taken care of before they would’ve had many other options, and they told me if she couldn’t eat to put her down, but if she survives when she’s bigger they may be able to do something. If you love your pet do not take them to Banfield because they will be mistreated and misdiagnosed, I complained to the manager they misdiagnosed my kitten and he said there is nothing I can do. But still wanted to charge my card monthly. I had to pay $265 to stop paying monthly. I think I’m going to start a class action lawsuit.

Former Employee here. My advice is to stay far away from this company. There are much better veterinarians in this county. The animals are put into crates, some that are too small for them. The animals are not given food or water or even taken outside to use the bathroom.

On 4/1/23 my mother’s beloved dog Rusty was euthanized. This was a very traumatic experience for her and I. I had been an employee of Banfield Pet Hospital in Cumming, Ga for about 3 weeks and I put my trust and faith in the staff. The Dr. was fabulous, kind and compassionate during the euthanasia. However, the staff on duty that day including Dustin Fetherkile the Practice Manager, neglected my mother’s deceased dog’s remains. I personally saw my mother’s deceased dog’s remains on the X-ray table during my shift. He was not tagged or bagged he was just laying out in the open for the entirety of the day that he was euthanized. Several months later, I found out that Rusty was never tagged, bagged or put into the freezer. At some point he was moved from the X-ray table to on the top of the freezer where dirty laundry was then placed on top of his deceased little body. My mother's dead dog was left out with dirty laundry piled on top of him until Monday morning when the cremation company came to pick him up. I’m actually surprised that he wasn’t scooped up with the dirty laundry and put into the washing machine. Or perhaps he was. We will never know.

This information was known by Dustin Fetherkile, the Practice Manager and other staff members that were on duty at Banfield. One employee tried to speak up and was told by Dustin Fetherkile the Practice Manager to “mind your own business”. I am horrified that my mother’s companion of 14 years was treated in such a disgusting and degrading manner!! This is absolutely and completely unacceptable. All staff involved including Dustin Fetherkile the Practice Manager should be reprimanded for such disrespect of a deceased animal!
I was called in for an interview after I had resigned and was verbally attacked by Dustin as to why I did not come directly to him. The short answer was I knew he would lie about it. I never received an apology or anything else from Banfield. I have tried to reach out to Banfield and have been given the run around.
Just don’t bring your beloved animal here!! The staff is extremely overworked and severely underpaid.

Brought my pet here under comprehensive exam. The vet did nothing but keep him there for hours only to finally reach closing time and I show up and still nothing had been done. They take your money and then treat your pets like garbage. She could have done her job and listened to my concerns, and then i would have found out he was anemic at 21% percent blood count! That is surgery point, i would have also known he had a fever, i would have done so much had I known. Took my Pet to Grace Animal Hospital and they took time to care like a real vet should. Save your money guys, your pet will thank you for not coming here. They wont even refund my plan knowing how negligent they were.

Horrible, to deal with. If you purchase one of their wellness plans, they will continue to charge you after the plan ends. Happened to me...I contacted my credit card and my credit card co. refunded my money and sent me a letter that Banfield acknowledged the "erroneous" charges. Now they've turned it over to a collection agency. Guess it's time to retain a lawyer. BEWARE!!!!!

On Feb 14 2024 I signed my daughters cat Gideon up for Banfield Active Care wellness plan for $33.95 (proof provided) a month. I made Gideon an appointment with Banfield hospital for March 1 2024 along with my older cat Gary who is already on the senior plan with Banfield which his plan is the Special Care plan for $55.95 a month (proof provided). I had a doctor’s visit that I had to go to on Lackland Air Force base dealing with my heart so my daughter dropped the two cats off at the San Antonio location. They will not do face-to-face visits they only do drop off and they call you when they are done. You have NO idea what they are doing and if they are even doing anything as you leave and only come back when they call which is usually hours later. The cats were dropped off at 0930 am and we never received a call until my daughter called them at around 2:45 pm or so. They never called me until around 3:55 pm when they called to say they were ready for pick up. My daughter went to pick them up and when she got back with the paper work that is when I saw I was charged for the Special Care plan for Gideon at a price of $60.95 a month (now Gary's Special Care plan is $55.95 a month and was just opened in Oct 2023, why $5.00 increase for a younger cat) instead of the Active Care plan that I had signed her up for. Also on that form was the price of their “one time membership fee of $52.95 which should have been a total of $113.90 charged to me today but yet they charged me $131.47, why?

So, I called the 1-888-649-2716 to find out why and to get this matter taken care of that is when I spoke to someone who claimed to be “Frank” yet he had the heavy accent of being from India which means that the customer service line is out sourced overseas. So I spoke to “Frank” and informed him of what happened and to get it fixed he informs me that I need to pay them $301.95 to close that account and then open another account and they will charge me for that…..I of course went “hot” meaning I was mad and informed him I wanted to speak to a Supervisor. Frank stated they don’t have supervisors only case managers and I would have to go to the clinic and deal with them the clinic tells me that I have to deal with the 1-888 number people. I informed Frank of this and that I again want to speak to a supervisor. He puts me on hold for a few and comes back and again tells me to pay to close the current account and pay to get a new account opened. I informed him that his system made the error as I had proof that I signed the cat up for the Active plan and not the Special Care plan he started yelling I started yelling and still demanding a supervisor well he just hangs up on me. So, I call back and guess what, I get another person named “Frank” that again speaks with a heavy accent from India and he too informs me that I had to pay the money to close the current account which I informed him was NOT my mistake so why am I paying for it. The second Frank said something of some use as he stated that a lot of people were having problems with the Banfield hospitals over charging on those plans as there is no oversite to what is truly happening at these clinics. Pets are being dropped off and no one knows what kind of service if any is being done. The cat Gideon was only supposed to be seen to get shots and to get the initial visit for the Active Plan but when I looked at the Financial Invoice # 336403 regular fee $689.62; your fee $131.47 then on the Visit Summary Details report it has: “Typical cost for services: $562.12 Your cost with Gideon's OWP: $131.47”.

So, you are telling me that they are allowed to charge you hundreds of dollars for keeping your pet all day in a cage? And where does this $301.95 come from that both Franks said I had to pay to close the current account to open a new one? There have been no set established prices for any services at this Hospital there needs to be more transparency for what these clinics are charging customers for and for how much.

Bandfield are thieves and liars. Do not trust them or their fake programs. They do have a wellness plan but it is a scam. You do not save any money, because they spread out what they tell you, you save into the months after that appointment and so on. If you try to cancel in June, you will still have to pay the entire year. If you try to cancel in March, you will still have to pay the entire year. So make sure you understand that you can cancel early, but you will get charged through out the rest of the year no matter what. Also know that what ever they say your savings are for each visit is a lie and they tack it on to the months and visits after that appointment. Do not fall for it and make sure to check as many different places for reviews as possible. You will find out that Bandfield has thousands of reviews and very ratings in the 1's and 2's. I learned the hard way like an idiot and fell for their scam, but never again.

The services of the wellness plan are difficult to cancel. It’s easy enough to turn off the auto renewal but almost impossible to get out early in the year of service… even if you have moved to a city that doesn’t have a Banfield. Tried and tried to close out my account and get a final invoice for only services used — was given three different quotes to close it out annd waited hours for a call back. Finally found a text service that worked. This has taken a week of merry go round to accomplish.

Update: I just read another review with the same issue of being told a phone call was made but the client stated they did not receive a call. Mix-up or cover-up?
On 01/25/24 we made an appointment online for 02/15/24 at 2:30. On 01/25/24 we received an email confirming the appt. Today 02/14/24 we received a call saying tomorrow's appt needed to be rescheduled because it was a "requested appt" and therefore they could reschedule it due to a surgery being scheduled for that day. She repeatedly stated that since it was a "requested appt" they could ask us to reschedule.

First of all, aren't all appointments "requested appts"? They gave us other appt options but due to other commitments we could not use them. I stated that the reason appts are scheduled is so that schedules can be planned around said appts.

She proceeded to say that they called me on 01/25/24 and left me a voicemail informing me that the appt needed to be rescheduled. I told her no such voicemail was received on my end (I double-checked this and there was no such voicemail). Let me say again, I have an email from them sent on 01/25/24 confirming our appt, the same day they claim to have contacted me to reschedule.

They offered to do a drop off for our 4 month old puppy. We are not leaving a 4 month old puppy in a clinic, 1) as per vaccination schedules she is not yet fully vaccinated and should not be left in areas with other dogs, 2} she is only 4 months old and we didn't want her to be around barking/yelping dogs, as is understandably common in clinics, and get a fear of going to a vet clinic.

I told them to just cancel the appt, I'll go somewhere else. After we hung up, guess what I got...an automated text message from them confirming tomorrow's appt. What?!?!?

Where is their due diligence? If they left a voicemail (probably dialed the wrong number, mistakes happen we get that) and didn't hear back from us...why didn't they make another attempt to reach us??!!! WHY WOULD YOU WAIT UNTIL THE DAY BEFORE THE APPT TO TELL US IT HAD TO BE RESCHEDULED???!!!

We have been long time Banfield clients for our other pets...NO MORE BANFIELD FOR US!!!

long review!!! I recently had a bad experience here with my fur baby, which is unfortunate because I have been going to Banfield for awhile for her routine check ups.

I took her in last month (January 9, 2024) for her comprehensive exam and expressed a certain concern for her leg as she was having trouble going up the stairs. This lasted maybe a week at the end of December. I brought her in and she was NOT limping or having any issues going up the stairs. The vet suggested X-rays and we agreed to it. X-rays came back fine other than having. little bit of arthritis in her back right leg. I took her in on Jan 9th, completely fine and no issues walking whatsoever, but ever since then, after picking her up from Banfield, she has had issues walking on her back right leg and has been limping EVER SINCE! I believe they did something to her after the x-ray was performed.

I noticed after I picked her up and we started to walk out of the store that she was not walking correctly on her back right leg and wouldn't even put it down. She was walking on only three legs then and is still to this day doing so (Feb 9, 2024). I immediately turned around and asked one fo the front desk ladies (who was rude and always looks so mad. this was not someone I talk to usually), she went back and asked and said that my dog was limping like this since before the X-ray and when they took her out of the cage. Which I doubt because if something was majorly wrong, it would've showed up on the xray. It is even stated on her patient notes from when I first brought her in to drop her off that day that "Patient is currently NOT LIMPING". So another red flag.

When I came and picked up her up, the vet didn't even come out and talk to me. The assistant did. I called to speak to the vet again once I picked up my dog to explain the notes on the X-ray to both my husband and I so we could understand better and she seemed annoyed that I called to ask and said " I thought we had an understanding of this earlier". I even asked about her limping and even stated on the phone that my dog was not limping prior to coming into her office today, and it is even stated on the patient notes and she said its probably from grading her? Or something and stretching her out (a different answer from what the front desk receptionist had).

I called the vet wanting to bring her in again because 4 days had gone by and it was still not better, then decided that maybe we will give it a week to see if she gets better. A week has gone by and STILL HAS NOT gotten better AND this has hindered her from her daily activities like jumping on the couch, walking up the stairs, jumping on the bed, walking, running, etc. I called again to bring her in and check and I didn't even talk to the vet, I talked to the receptionist and she said the vet said to refer her to an orthopedic surgeon.

I am very disappointed! Its like they didn't even care to look at her again considering this injury happened UNDER THEIR CARE. I would not recommend Banfield to anyone. Because not only did I have this bad experience, but I hate that they only offer drop off appointments having to leave my dog in a cage FOR HOURS! The Banfield I went to used to let me be in the room during comprehensive exams and I didn't have to drop off my dog. I also caught the vet saying one time that she "didn't have to muzzle my dog" during her exam. Which I'm not okay with. My dog is the sweetest and for them to have to muzzle her, they must have had to do something to her. Not only that, but BOTH of my dogs get the worst anxiety going there and ABSOLUTELY hate it. I took my fur baby to an emergency vet and she was comfortable with them.

Save yourself the time and find a different vet!!! WE WILL NOT BE GOING BACK.

Banfield worked well for us until my dog passed away. Then, I realized their complete lack of empathy when it comes to their policies. Even though MY DOG IS DEAD, we have to finish out the wellness plan contract. I think if proof is provided, any plan should be immediately cancelled. Luckily, it was set to renew in only 2 months, but we're still paying two months for a dog that no longer exists. Imagine other people who may have just renewed? They have to pay a whole year? That's awful. Do better, Banfield.

The local veterinarians and assistants were always fantastic, this is purely a review of Banfield corporate.

They killed my dog to make money! They said she need to clean her teeth. Instead she passed when they did not examine her prior. DONT TAKE ANY English bulldogs there!

This type of vet care THRIVES on accepting as many customers without a limit. This is because they make their money from "wellness plans". Your pet can ONLY ever be seen for 1.) Annual wellness check (where they list everythign they did. Test them Ask the for the printed results of the fecal exam and they'll be like. oh uh...yeah we weren't able to get one um...but we have to list everything in the annual exam anyway." So they don't actually hold up their end of the deal. 2.) Teeth cleaning.

Other than shots and teeth cleaning you are SOL. Oh wait you MIGHT...MIGHT get to do a spay or neuter in 4 months. Because they overbook, never STOP taking more clients despite not being available for their current clients and if your dog or cat or whatever has a problem but it's not an ER emergency but should still be seen...be ready to go to the ER because if your pet is throwing up, has an ear infection, or has diarhea for 3 days maybe you wouldn't want ot pay $200 for an office exam at the ER if its something small...but banfield will tell yo uthey can see you next month. It's complete BULL and garbage.

I said something is wrong with my dogs ear, might be a middle ear infection. She's thrown up three days in a row, I call again at 9 days in a row, ask and ask to be added to cancellation list. They call "Can you bring her in a half hour" while I'm at work =-=; Then I take her to ER. ER wants to do bloodwork for $400 on top of the 200 office fee. I pay. They find something, redo bloodwork, find nothing and call it good. Annoying...day 13 still throwing up. by day 17 Banfield sees her "Can yu check her ear?" WE want ot have you pay for an xray.
No check her ear....
They FINALLY clean out her ear (I've cleaned it everyday but couldn't get deep without tools)
They insist she should be checked for obstruction (my dog doesn't eat "things")

After a thorough ear cleaning she stops throwing up. I am tired of vets NOT LISTENING.

If there was less than a star I would have picked that one. I was unfortunate to have my senior dog pass while I was moving to our new house. In stead of keeping my Banfield account they cancel the account for my service dog. While my dog who passed away almost a year ago, I still get to pay his Banfield wellness plan. But my service dog who is alive can’t be seen 🤦🏽‍♂️

If I could give zero stars, I would. I took my new puppy to them for a checkup. First red flag to me was that they do not let pet parents into the exam room. They took him back to examine him without me present. They were back there for 2 minutes max. When they brought my dog back to me, he was still wearing a harness, collar, leash and sweater. There is no possible way they were able to take all that off to examine him properly and then get it all back on him in two minutes. So NOTHING was done. The vet asked if I had any questions for him. I asked what I should do about the scab on his ear(prior to me getting the puppy, he was treated for mange so I wanted to make sure the scab wasn’t mange related). The vet looked at me like I had 10 heads and said “why does he have a scab on his ear? Where?” If they did a full exam, it would have been seen and felt. So many other things went wrong at our visit but it’s too much to type out. They were HORRIBLE. I told them I wanted to human grade food so I can give him the best quality food there is. They told me human grade food is just a “trend” and recommended a really crappy food brand to me. They also told me giving him puppy vitamins is “a waste of time and money”. I will NEVER go back.

BEWARE of signing up for Banfield wellness plans! They do not tell you your plan will auto renew. They do not reach out the month prior reminding you of your plans upcoming renewal. Once the plan renews, they will NOT refund you, and they will try and strong arm you into paying +$600 to cancel without also giving you the services you would have paid for to cancel. Banfield is a total SCAM. I am in the middle of battling them with charge backs. They will not get a dime from me, nor will I ever do business with them again. They will only let you cancel via phone call, which = 45+ minute waits, rude agents who will either not budge and/or hang up on you. I caught their first renewal charge of $47.95 the day off, and they STILL would not refund my money or cancel my subscription!

Banfield pet insurance (Optimum Wellness Plan) has had my patronage for years. Bubba passed on Nov 1, 2023 and when I made the arrangements for the in-home euthanasia, the company I used mentioned pet insurance might cover some - I knew they wouldn't, but it made me realize that I needed to cancel, so I called as I was still crying. I was treated with utter disregard and told that "customers who want to cancel before the 12 months, must continue paying for the year...blah, blah, blah."
I was in shock! Want? Want???? Did I WANT to lose my family member??? I wasn't changing plans. I was losing my Bubba. Zero kindness, zero empathy. I refused to spend more time on the phone with them.
Guess who has continued charging me?!
In contrast, Chewy not only cancelled all of my order when I called them a week later, but they refunded my last month's order and told me to donate the items to a shelter. They sent me flowers and a lovely card. That is a company that deserves to work with pet parents.
I had the distinct displeasure of calling Banfield again today upon noticing the additional charges, and guess what? They have no regard, no kindness, no decency whatsoever! After a very painful call and much back and forth, they finally gave just an inch by not charging me for an ADDITIONAL 2 months, but will not refund the last two months and put me through a hellish call just for that. HOW DARE THEY?!
The money in question is less than what Chewy OFFERED to refund when I was simply stopping my monthly orders. It's not even about the money. It is the principle of the matter and they clearly have none!
I WILL NEVER, EVER CONSIDER THEIR INSURANCE EVER AGAIN!

My dog of 16 years had to be euthanized on Dec 22nd. Despite the circumstances, Banfield charged me the monthly Wellness Plan fee on Dec 26th, insisting I owed it for the entire year ($65.94), totaling $629.48. For everyone’s background, I didn't authorize any auto-renewal for the Wellness Plan and despite 16 years of loyalty, my attempts to seek empathy or clarification went unanswered during a lengthy phone wait and web chat. As a first responder and nearly 16-year loyal Banfield member, it's disheartening that Banfield prioritizes profit over doing the right thing, especially after the loss of my pet just before Christmas. This treatment raises concerns about how other customers and the public perceive their practices. How can you charge a customer for a plan when they don’t have a pet anymore?

BEWARE OF BANFIELD PET HOSPITALS NATIONWIDE IN THE USA!!! TRULY A NIGHTMARE EXPERIENCE!

I feel compelled to share my harrowing experience with Banfield Pet Hospital int eh hopes of preventing other pet owners from going through the same TRAUMATIC ordeal.

My beloved super healthy 4 year old dog suffered immensely due to their negligence and protocols or should i say lack of, including lack of proper care.

My nightmare began when i took my pet to Banfield for a routine dental cleaning, his first one and most likely last one. No dental issues, just a routine cleaning. Little did i know that this seemingly simple procedure would turn into a life threatening situation. My dog was overdosed, with excessive anesthesia as "prescribed by their protocols" which lead to complications after and a prolonged recovery process of 3 + days.

He almost didn't make it. What shocked me even more was the hospital and corporate blatant disregard for my pet's well being. It became so evident that their protocols were driven by FINANCIAL GAIN rather than the health and safety of the animals in their care. It is DISHEARTENING to witness a facility like this prioritize PROFIT over the LIVES OF INNOCENT PETS.

Despite my attempts to seek resolution and accountability from Banfield CORPORATE team and office, i have been met with silence and indifference for days.

The lack of communication and empathy from their end only ads insult to injury and it is clear that they DO NOT VALUE THEIR CUSTOMERS or the WELL BEING of THE ANIMALS entrusted to their care.

Yesterday i finally got a call from chief vet for Banfield stating "they have made a mistake and are aware of bad reputation , bad reviews, issues with customer service and are working on it and will try to resolve this situation".

Furthermore, my experience is not an isolated incident. COUNTLESS NEGATIVE reviews form MANY other pet owners echo my sentiments, highlighting a pattern of subpar practices and service that are questionable at Banfield NATIONWIDE. IT IS ALARMING TO SEE SO MANY PET OWNERS SHARE SIMILAR STORIES OF MISTREATMENT, NEGLIGENCE AND UNETHICAL AND UNPROFESSIONAL SERVICE ONLY CONCERNED FOR THEIR OWN PROFITS AND MORE $$$$$!

I implore ALL PET OWNERS to THINK TWICE before entrusting their furry companions to ANY BANFIELD PET HOSPITAL. The risks and potential hard OUTWEIGH ANY CONVENIENCE or COST SAVINGS they may offer with their insurance plans.

OUR PET'S SAFETY AND WELL BEING SHOULD ALWAYS BE THE TOP PRIORITY AND IT IS CRUCIAL TO CHOOSE A FACILITY THAT UPHOLDS THOSE VALUES WHICH BANFIELD PET HOSPITALS DO NOT.

In conclusion, my experience has been nothing short of a NIGHTMARE.

I urge you to consider alternative options and do your research on any of their facilities before making a decision. Your pet's health and happiness are to precious to be compromised by a HOSPITAL THAT PRIORITIZES PROFIT OVER THE PET'S WELL BEING.

By far the worst experience. One expects a decent bedside manner from medical providers be it for humans or animals and Banfield was a horrid disappointment! The vet tech had the audacity to accuse me, the paying client, of laughing at her when discussing my dog’s cancer. Because cancer is so hilarious? Never in my life have I been so disgusted by a clinic and insulted and I assured her I was doing no such thing nor would I EVER laugh about cancer as I do not find anything funny about it. She then proceeded to threaten me and stated she would send me to collections. Well- we were still in the middle of the appointment so in no way was I delinquent. It was an absurd, baseless statement made to a never delinquent client as I’ve always paid every vet bill for every pet, ever. Then the vet was unable to tell me what the x-rays showed so we waited for nothing only to be further insulted by the office manager for not seeing a cancer specialist. We were in the appointment still waiting on the prognosis and to possibly be referred to a dog oncologist! This insult came after the veterinarian herself told us to come back (this was one week after our first appt) to do x-rays and blood work to get answers about surgery options. I was simply following the vet’s instructions! So given that I am paying on this date and paid in full the week prior there was NO basis for threats or insults. I would not laugh at anyone having cancer, certainly not my beloved dog. These people are vile. I chose them originally because they have Saturday hours and only after this horrible experience do I now see other terrible reviews from patients and former staff. Please STAY AWAY from Banfield unless you wish to pay to be insulted.

This is a review after several years of terrible service at Banfield. From 2009-2023. You might wonder why we stayed with Banfield if we've had such bad experiences, but due to traveling and not having any other options with another chain, we stayed with Banfield. They have always been about business and very salesy rather than actually caring about the animals. I feel like it’s important to note that I’m generally an agreeable person and I’ve never written a bad review before.

My dog, Roo, recently passed away. We spent 8k, on top of the monthly payments, to try to get him the help he needed. We've given them $10k for ‘pet insurance’ throughout the years. I've had experiences where they did blood testing and told me his liver enzyme counts were too high and pushing medicine on us. Then finding out 2 weeks later that they compared his enzyme count to a puppy rather than an adult dog and he shouldn't have been taking the medicine to begin with. They pushed the Pro-Heart 6 heart worm vaccine without looking at his history which lead to a life threatening reaction. They tried to tell me it wasn't due to the vaccine so they charged me $1,000's to take a skin biopsy resulting in no answers and Roo having to heal from the stitching. Generally, when we went for a check-up, services not covered in our plan were constantly pushed on me and if I turned down services, it was met with pretty unpleasant responses. I never knew when Roo truly needed something which is the last thing a vet should make an owner feel. We’ve taken Roo to several Banfields across the state of Ohio and PA and the experiences were about the same in terms of a very salesy mentality. I’ve agreed to procedures and medicines that I’m not even certain he needed.

Fast forward to today, I tried to cancel his plan after 14 years. I spoke to about 8 different people from the call center. No one really caring that my pet passed away, just concerned about me paying insurance through April of 2024, even though Roo passed in November 2023. Each person became aggressive and wouldn't back down to me continuing to pay them. I've never dealt with such a heartless and money hungry company.

I will never take another pet to a Banfield and I will forever recommend to everyone I know to never send their animals there.