Banham Zoo Reviews 23

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Definitely Won't Be Going Back, Wasent Worth The Money. All Enclosures Need A Good Revamp And Tidy Up. Couldn't See Half The Animals. Main Food All Was Shut. Only Food Bit What Was Open You Needed A G... See more

Rated 3 out of 5 stars

Visited this zoo dozens of times with first our children and now grandchildren. I fear Banham Zoo is quietly going away! Every time we visit something else has disappeared. Many empty enclosures this... See more

Rated 5 out of 5 stars

Plenty of animals to see. They looked healthy and well cared for. Enjoyed seeing the penguins being fed - the keeper fed them in a group before taking food to one that seemed to be seperate and hidi... See more

Rated 2 out of 5 stars

This zoo is slowly going downhill. Less animals and more empty cages every time we go. Visited Easter Sunday and we were all disappointed. Paid an extra £3.25 to do the easter trail. What a wast... See more

Company details

Information provided by various external sources

Banham Zoo is a 50-acre zoo in Banham, Norfolk, England.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Definitely Won't Be Going Back

Definitely Won't Be Going Back, Wasent Worth The Money. All Enclosures Need A Good Revamp And Tidy Up. Couldn't See Half The Animals. Main Food All Was Shut. Only Food Bit What Was Open You Needed A Good Bank Balance. £8.50 For A Toasted Sandwich. All I Can Say If Your Thinking Of A Family Day Out Over The Summer Then Dont Bother. You Would Be Better Of At Jimmy's Farm Or Any Other.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

We travelled from Peterborough to come…

We travelled from Peterborough to come here, was very disappointed as there were little to see and not much to do. Definitely not worth the £100 we paid for a family of 4. Won’t be coming back and will be making sure I tell my friends and family not too either, other zoos like twycross is so much better and better value for money. No parks here for children either which lets it down.

April 9, 2026
Unprompted review
Rated 2 out of 5 stars

This zoo is slowly going downhill

This zoo is slowly going downhill. Less animals and more empty cages every time we go.
Visited Easter Sunday and we were all disappointed.
Paid an extra £3.25 to do the easter trail. What a waste of money. A few questions and a pencil and 2 stickers. Total rip off.
Many things look old and outdated. Not many animals and expensive to get in .
We will not be going again.

April 5, 2026
Unprompted review
Rated 2 out of 5 stars

I visited Banham Zoo on Saturday the…

I visited Banham Zoo on Saturday the 27th of September, very disappointing,lots of empty cages. I felt sorry for the wolf the enclosure is dark and gloomy, we saw one girrafe, one kangaroo they looked lonely, the doors and gates in my opinion locked too early, the children couldn't see the penguins properly, the flamingos didn't have a pool of water, to paddle in, no sea lions, the enclosure for the big cats are not spacious enough the glass viewing to see the penguins was very cloudy we came away very disappointed. I don't feel like I want to go back again.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Plenty of animals to see

Plenty of animals to see. They looked healthy and well cared for. Enjoyed seeing the penguins being fed - the keeper fed them in a group before taking food to one that seemed to be seperate and hiding by a rock. The zoo is laid out well with spacious walkways between the different sections. Loved the wallaby area. Staff very helpful.

September 18, 2025
Unprompted review
Rated 2 out of 5 stars

Big cats in cramped conditions

Most of the animals appeared well cared for and comfortable. However, l was not happy with the enclosures that housed the big cats.
All of them were far too small and cramped for the animals inside. The snow leopards,for instance roam over 100km in the wild. All the big cats exhibited bored behavior which is evidenced by their pacing back & forth. The worn pathways clearly show where they pace up & down continually. It was very upsetting to witness these magnificent animals in this situation.

August 20, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing visit

Huge disappointment for a zoo. So many empty cages and a distinct lack of much to see. 3 Meer cats, 1 penguin, zero seals,. And were it not for a close up of their beautiful tiger it would have been a complete non-event. Sorry but a real disappointment.

August 9, 2025
Unprompted review
Rated 3 out of 5 stars

Visited this zoo dozens of times with…

Visited this zoo dozens of times with first our children and now grandchildren. I fear Banham Zoo is quietly going away! Every time we visit something else has disappeared. Many empty enclosures this weekend. The Bird fight displays always brilliant and the Barn animal educational show, both gone. Massive unused areas. Animals we did see were well looked after. Tropical House very poor now. Coffee, ice cream huts very expensive, really expensive. Only exit thru gift shop, also expensive to buy for children who always want a gift! Shame to see this Zoo disappearing but why?

August 2, 2025
Unprompted review
Rated 4 out of 5 stars

Quite a nice day out

I booked on line which proved very easy. Set off for my day. Parking, extensive both sun or shaded under trees. Quite well laid out and an easy walk round if you're fit. Wide choice of animals. Lovely giraffe house. Beautiful flamingos and different species from different continents. I have visited over several previous years and it's taken a definite down turn from a decade ago. But still good value. Owl housing small. Most other animals well housed. Magnificent tiger and fur seals. I had a baked potato lunch which I could not fault in any way. Have a day out here with confidence. The entire place was very clean and tidy. I see some poor reviews on TP. But I paid 20 pounds for a day out here and I saw many animals all in excellent condition. I had opertunities to video lots of things and send them to friends. I had many praises.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Giraffes reign supreme

My first visit to this well laid-out zoo included an hour with deputy team leader, Sally, who gave me my wished-for experience in the giraffe enclosure, from sweeping up the droppings to feeding the two beautiful animals. Her knowledge and suggestions, above all her lively, engaging response to all my questions, made this a memorable experience.
Edward Broadbridge, Randers, Denmark

September 22, 2024
Unprompted review
Rated 1 out of 5 stars

My daughter and granddaughter came to…

My daughter and granddaughter came to visit us from Australia so thought we would take them to Banham Zoo. Wish we hadn't, what a feeble excuse for a "zoo". Apart from a few goats, rats, donkeys and an owl ,oh and a couple of giraffes not much else. No lions or tigers as stated and way way too expensive to get in. Very disappointed and wouldn't recommend. See better wild life in my back garden...

August 7, 2024
Unprompted review
Rated 2 out of 5 stars

Not worth entry charge

Visited a year ago experience was amazing. This time no train running, waited for giraffe talk and vulture talk as advertised on board no one arrived. No feeding sea lions as last year and no bird flying display as last year. Penguin enclosure empty and food and ice cream outlets mostly closed so very disappointed visit this time.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful zoo

Wonderful zoo. Beautiful large enclosures for the animals. Lovely landscaping. Good eating selection. Free road train. Lots of amazing animals. Value for money

May 4, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost rip off rude staff

Avoid at all cost rip off rude staff
Would give no star but no option
Zoo has gone down hill dramatically hardly any animals computer systems always down so you can’t book experiences this has happened for the second year in a row!!!!!! Coincidence I think NOT
DO NOT WASTE YOUR MONEY go to Whipsnade zoo instead

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Used to frequently visit the zoo when…

Used to frequently visit the zoo when our older children were young. Visited this week and shocked to see the difference. Many of the animals were ‘somewhere’ and not seen. I overheard a lady coming out of the wallaby walk-around enclosure & ask one of the zoo staff if there were any animals in the zoo !! Those that we did see looked sad. The sloth was very active and we were told by a member of staff that this was unusual and suggested the sloth was distressed! The lovely big paddock where the Suffolk Punches used to be housed was neglected and housing a huge mound of dirt. There used to be a lot of information about conservation which eased my worries about zoo’s but this time nothing. The area where the Prairie Dogs used to be is neglected but apparently a wildlife area. Now these sweet little animals can only be viewed from a Perspex window - you can’t see much!
I could go on but essentially the zoo felt very neglected & we wouldn’t return. It’s nothing compared to what it was previously.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Outstanding experience for my daughter and her friend who did the junior zookeeper experience. The zookeeper was fantastic made their experience memorable, fun and exciting. They had the time of their lives. Budding zookeepers of the future. We were also blessed to see the tiger cubs, sloth and leopards. Amazing animals show was also a highlight.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

There is a lot of closed areas

There is a lot of closed areas, the areas open have minimal animals to see, they looked sad couped up in the enclosures. Glad we found a discount and saves £44. Expensive, little to see, animals looked sad. Food was way too expensive. £3.75 for a latte!!! We didn't buy any food or drinks due to cost.

Would not recommend a visit

July 20, 2023
Unprompted review
Rated 2 out of 5 stars

Poor shabby needs renovation and money spending on it

Poor. Shabby. Needs some serious renovations. Lots of exhibits closed, broken or just empty.
They need to invest some of the money and profits if there is any in their zoo maybe instead of sending the money abroad to other countries if they wish to keep their customers coming back. I used to visit here as a child, and now as a 33 year old parent to a 2 year old myself it looks the same and when you walk round the paths are all rough and uneven not great for buggies or wheelchairs only some areas are good and accessible.
Lots of dead end that just have cones and it just looks derelict really disappointing.

February 12, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look