Bank of the West Reviews 133

I love bank of the west. I’ve had my account with them for over a decade- their customer reps on the phone could be a lot better but the bankers I. The branch have always been great. I moved cross country recently and still won’t close that account- they beat out any large bank in my book.

They are the worst crooks ever. I started with them when they were commercial federal and we're bought by Bank of the West.
Aholes shut your account down if you have a business and have money deposited into your account and try charging you a $100.00 to turn the account back on! F them! Caught them lying on their statements stealing money too. Even made a branch manager loose her job over it. And tired of it taking over a month to get a new debit card that only lasts 30 days.

I get a debit card replacement and email for the PIN number. I'm told it will be delivered in 5 to 10 days. 2 weeks have passed and no PIN number. I call and informed it was never sent. Rep on the phone stated they would RUSH it and send me the tracking number then. 3 days have passed and no tracking number. They told me to go to the local branch.... but they are closed due to the pandemic. I've been lied to in the online banking emails, they've lied to me in the comment section of their FB page and on the phone. Why can' they just tell me the truth whatever that is. The debit card is worthless without the PIN and I can not write checks due to arthritis and essential tremors in my hands.

I also do not see why people use that bank however it's very popular in the California area for example. They have very high fees and very slow quality of service if you need something soon for example. Thanks for letting me know all that stuff.

We have been banking with BOW since 2011. They use to be great, but in the last 2 years, its been horrible !! I would definitely not recommend any BOW. Their inefficient, never have enough tellers in the, countless issues with their debit cards, loan officers (Home Loans) do not know what their doing, giving miss information, not calling back etc. BEWARE it's a nightmare 99% of the time.

I really do not recommend this bank. Their in branch customer service is horrible, wire fees are atrocious ($40), the online platform is misleading, and the credit card offering doesn't even compare to other banks. Please, stay away.

Never use this bank ，I opened an account online this month last month. On April 30th, I deposited my check. On May 2nd, I found that the check showed hold. Their customer service told me that the check for the new account would take 10 working days to show money. In your account. I have not seen this situation in any bank account.

This is a bank that is not going to survive. In 2019 everything is still in paper form (the information on the many paper forms is later punched into a computer). Everybody knows their little part of the job, nobody knows a lot. It's like everyone is working for the system and nobody is working for the customer. Moving my entire business over to Chase. Had an excellent first meeting today - they seem to understand that computers are here to stay and that the customer wants service. So far so good.

I have been a long time customer of the Bank of the West in Omaha, Nebraska, however a recent bad mistake on their part makes me NOT trust this bank..I am recently retired and have been traveling to third world countries . I obtained from this bank a debit card with a small fixed amount ( I thought) and no overdraft so as to use in third world and limit my liability in case of loss or theft. I felt very confident using this card in isolated places because of the limited amount that I deposited for this card. After returning from Africa I learned that Bank of the West had tied my travel debit card accidently to my other accounts which contained considerable balances. I was told this was a mistake, however it did put my other accounts at risk for large amounts of money . I realize that the risk can be low but using banks and ATMS in third world remote countries can be risky. I was very up set and have made the decision to change my accounts to a different banking facility. I obtained this debit card for a specific reason for traveling and limit my liability. This bank failed to provide what was requested and jeopardized my other accounts. Seems to me a very unprofessional and mistake prone bank.... Changing... Dr Holcomb

I have found this bank and its employees to be reliable, honest, trustworthy, courteous, helpful, knowledgeable, consistent, prompt, and available. As a result, I have had since 1988 an active account at this bank beginning from its predecessors, First Security Bank preceded by First National Bank in Albuquerque, and have had no transaction ever resulting in an overdraft, with over 6,823 checks drawn on my account, and over $1.8 million in payments made from my account. I would recommend this bank to anyone engaged in a good business who wishes to do business with other honest and reliable persons.

Bank of the West offers lousy savings rates just like all institutions these days. Their BancWest Investment Services division offers many opportunities as well as different CD options. TOTALLY AVOID or be very, very careful buying into any of their CD options which are risky and not guaranteed (as a standard CD would be) because you may have money locked into a losing CD venture for many years and NOT EARN 1 PENNY but will get your initial principal returned ... MINUS a fee for ending you investment with them and returning your money.