I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
This was my 3rd order with BannerBuzz and the one where I was most disappointed. I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it... See more
Company replied
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website c... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
2.9
Average
683 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. Really helped with my design. Fantastic communication from the team. Product was perfect and arrived quickly.
September 6, 2025
Unprompted review
Reply from Bannerbuzz
Hey Paul! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Reply from Bannerbuzz
Hey Damian! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Colossal waste of time and money
I ordered a vinyl banner to put up outside an event on the weekend of 6/7 September. To be fair, it was an afterthought and I only ordered it a week beforehand, so although it might have arrived in time I paid an additional £34 (around 3 times the cost of the banner itself) to have a ‘rush’ delivery, which should have come with 2 days to spare. Then just before the weekend I was notified that the banner had been held up in Ahmedabad of all places. It arrived after the event was over. They keep it very quiet that you are ordering something from the other side of the world! What was it like? I don’t know, what’s the point of opening it now!? Needless to say I won’t be using them again - colossal waste of time and money.
September 1, 2025
Unprompted review
Reply from Bannerbuzz
Hi Sandie, Thank you for taking the time to share your experience. We sincerely apologize that your banner did not arrive in time for your event and for the inconvenience caused with the delivery process. Your comments are important to us, and we take such feedback seriously. As we are unable to locate your order with the username and review details, we kindly request you to email us at reviews@groupbayport.com so we can promptly address your concern and work towards a resolution.
Very quick service
Very quick service. The banners are high quality and look really good.
September 9, 2025
Unprompted review
Reply from Bannerbuzz
Hi Sarah, Thank you for your kind words! We’re delighted to hear that you’re happy with the quality of the banners and the quick service. We truly appreciate your support and look forward to serving you again.
The worst customer service ever
This has been genuinely the worst customer satisfaction I have ever had. On a call for 58 minutes, most of which I was on hold for only to be hung-up on at the end. My design was perfect and exactly as I wanted it but kept being told that it didn't meet requirements. These requirements are not stated anywhere. The design team were useless and when it came to actually requesting for me to get my money back I'm told that best I can hope for is a call back in 4 to 6 hours.
September 18, 2025
Unprompted review
Reply from Bannerbuzz
Hi Ben, We are very sorry to learn about the experience you had and the challenges you faced with the process. Please accept our sincere apologies for the inconvenience caused. Your feedback is important to us, and we will be reviewing this carefully to strengthen our support and communication. We have cancelled your order as requested, and a refund has been initiated. The amount will be credited back to your original payment method within 5–7 business days. Thank you for sharing your concerns. Your feedback will help us improve and provide a better experience in the future.
Banner buzz was brilliant with…
Banner buzz was brilliant with communication and helped me with my design at no extra cost, fast easy service
September 1, 2025
Unprompted review
Reply from Bannerbuzz
Hi Kerry, Thank you for your wonderful feedback! We’re delighted to hear that you found our communication helpful and that our team could assist with your design at no extra cost. It’s great to know you enjoyed a fast and easy service experience with us.
We truly appreciate your kind words and look forward to serving you again.
Absolutely horrific service
Absolutely horrific service. Ordered something and it didn't arrive at all. Avoid at all costs
September 10, 2025
Unprompted review
Reply from Bannerbuzz
Thank you for the feedback. We’re very sorry to hear about your experience. From your username and review details, we are unable to locate your order number. We kindly request you to email us at reviews@groupbayport.com with your order number so that we can promptly address your concern. Your feedback is valuable and will be taken into consideration to improve our services.
Asked for a decal and was sent a window…
Asked for a decal and was sent a window sticker. Tried to explain on the website chat but got no where. I will be using vista print for all my future needs
September 15, 2025
Unprompted review
Reply from Bannerbuzz
Hello John, we apologize for the inconvenience caused. The product was shipped as per the order details received and the specifications mentioned on our website. It is a decal product only. Since you selected the inside glass application, the adhesive is on the printed side, allowing you to stick the decal on the inside of the glass while it is visible from the outside. We can also see that you are already in conversation with our team. If you have any further concerns, please feel free to contact us.
I would NOT recommend Bannerbuzz
I would NOT recommend Bannerbuzz. I paid extra for priority delivery, which clearly stated a specific delivery date. Despite this, I had to chase them for the artwork and design I had already paid for. Only then did they tell me the delivery would be delayed by three days.
I asked if the order could be sent directly to the conference venue instead. They said yes, so I provided the new address, changing it from Hertfordshire to Edinburgh. After confirming the address change, they sent me an unexpected invoice for an additional delivery charge and added yet another day onto the delivery.
Customer service throughout has been unhelpful and unclear. There was no transparency about the delays or costs at any stage. As of writing, I have still not received my order. The communication has been terrible throughout. Customer service has been unhelpful and inconsistent, and as yet I have still not received my order. I am very disappointed with the lack of transparency and poor service.
September 9, 2025
Unprompted review
Reply from Bannerbuzz
Hello, we are sorry for the inconvenience caused to you. As we can see, our team has contacted you, issued a partial refund for the order, and shipped out the product from our end. If you have any further concerns, please feel free to reach out to us. Moreover, we will surely consider your feedback to make the customer experience better.
Flag good quality however postage costs…
Flag good quality however postage costs a bit expensive. Company's must stop making a profit postage.
September 14, 2025
Unprompted review
Reply from Bannerbuzz
Hi Nick, Thank you for sharing your feedback! We’re glad to know you are happy with the quality of the flag. We apologize if the postage cost felt high. We regularly offer discounts on our website that you can take advantage of for future orders. Your feedback about shipping costs is valuable and will be considered as we work to improve our services.
Bannerbuzz found my parcel.
I've still not received my order. UPS left a note saying at a Costcutter shop, they say it's not been delivered to them.
Bannerbuzz interceded and found my parcel and I collected. They returned my postage and gave a discount for inconvenience, thank you.
September 13, 2025
Unprompted review
Reply from Bannerbuzz
Hello Richard, we sincerely apologize for the inconvenience caused. Our team has contacted you and shared the correct pick-up details. Additionally, a partial refund for your order has been provided. If you have any further concerns, please feel free to contact us.
Avoid at all cost
paid for a designer who didn't do a single thing I asked. it was impossible to schedule a call or screenshare with them as everysingle link in the email was broken. called "customer service" which was useless and solved nothing. suddenly received a "you missed a scheduled call" email - no calls were scheduled or missed, I sent them proof of my call records which showed 1 spam call and 1 answered call from Syndney. The Sydney call was dead and nobody was on the other end. horrendous, useless, wasted my precious time with zero result. p.s I am writing this from my personal email rather than my work mail which I used to purchase the feather flag. Just attempting to get a refund.
September 9, 2025
Unprompted review
Reply from Bannerbuzz
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide, and we appreciate you bringing these issues to our attention.
To help us investigate and resolve this matter appropriately, we kindly request that you email us at reviews@groupbayport.com with the details of your order. Please include your order number in the subject line and any relevant correspondence or screenshots, if available. This will allow our team to review the situation thoroughly and get back to you with a suitable resolution as quickly as possible.
We truly regret the inconvenience caused and appreciate your patience and understanding as we work to make this right.
Tracking and communication issues, good product quality
Didn't send one of the banners I ordered, was told by BannerBuzz I'd be given an update after 24 hours but nobody had contacted me in that time, so I wrote this review negatively. After this review was seen by the business they called me, coincidentally the parcel was then delivered by another courier that was not listed in tracking of the order. Products are good quality but communication around order delivery could be improved.
September 5, 2025
Unprompted review
Reply from Bannerbuzz
Hi Adam, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Poor Company, Scam.
Terrible Company. Kept going back & forth with them because my files weren't the "correct size" when I followed everything on the site. Their collecter cards range is very misleading. I thought I was able to have multiple different front designs with the same back as the site allowed me to, only to be told after so many back and forths that I can only submit 1 design.
I wanted a refund but they refused to give one, only a "discount" that I don't even think went through. I gave up and just let them proceed with 1 design as I was already unsatisfied with their procedure and how long this was taking due to the back and forth.
Finally received the cards today - the quality is absolutely poor. I can't understand how it ended up that way when I gave them such high quality files and was super patient with their back & forths.
They aren't a UK based company either, not sure why they are labling themselves this way.
Do not go with them, this felt like an absolute scam. Wasted my time & money.
September 2, 2025
Unprompted review
Reply from Bannerbuzz
Hi Tamara, Thank you for sharing your feedback. We sincerely apologize for the experience you had with the order - from the design process to the final product quality. Since you were not satisfied with the experience and the hassle it caused, we have processed a full refund for your order. The refund has already been initiated and should reflect in your account within 5–7 business days. Your feedback is valuable, and we will be sharing it with our team to review both the ordering process and product quality to ensure improvements moving forward. We appreciate your time and regret the inconvenience caused.
Effective & quick service from the design team!
I enjoyed having a go at designing my banner, but the service from the folks at Banner Buzz tidying it up was also very helpful, very quick and got the job done!
August 18, 2025
Unprompted review
Reply from Bannerbuzz
Hi Wendy, Thank you for the kind words! We're so glad you enjoyed designing your banner and that our team could help refine it just the way you needed. It's great to hear the process was smooth and efficient. We appreciate your support and hope to work with you again soon!
Be carful
Be carful - when the proofs arrived i said that they was a problem with the order and they didn't take any notice and now wont deal with the issue.
August 30, 2025
Unprompted review
Reply from Bannerbuzz
Hello Mark, we are sorry for the inconvenience caused. Unfortunately, we are unable to locate the actual order details from your review comment and name. We kindly request you to email us your concern along with the order number at reviews@groupabyport.com, addressed to the review team, so we can verify the details and assist you further.
Generally great
Generally great - but packaging the banners are sent out in is not very environmentally friendly (lots of parcel tape) and difficult to get into.
August 29, 2025
Unprompted review
Reply from Bannerbuzz
Hi Gezza, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the packaging and appreciate you bringing this to our attention. Your comments about the use of parcel tape and the difficulty in opening the package are valuable and will be shared with our team so we can work on more environmentally friendly and user-friendly solutions in the future.
Such a difficult and painful …
I don't do reviews but this worth a word. Such a difficult and painful communication with BannerBuzz. I've ordered a printed roller blind which came with wrong mechanism. After few days and 10s of emails back and forth, photos etc. they offered to send me the correct one, which I accepted. After 2 weeks, same wrong mechanism has been posted to me. Not much to be said.
August 22, 2025
Unprompted review
Reply from Bannerbuzz
Hi Constantin, We deeply apologize for the hassle. We have escalated the issue internally and will update you as soon as possible.
Hassle free
Very simple, great communication, no hassle whatsoever. Great company
August 22, 2025
Unprompted review
Reply from Bannerbuzz
Hi Jenna, Thank you so much for your kind words! We're thrilled to hear you had a smooth and hassle-free experience. If there's anything you need in the future, we're always here to help!
Easy peasy and good quality
Easy, good quality gazebo which we needed to last a few years. Thanks
August 9, 2025
Unprompted review
Reply from Bannerbuzz
Hey Chiu! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.