I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
This was my 3rd order with BannerBuzz and the one where I was most disappointed. I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it... See more
Company replied
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website c... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
2.9
Average
683 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Football flag
Needed a flag for a football game quickly, designed it and it was delivered on time and perfect for what I required.
April 27, 2025
Unprompted review
Reply from Bannerbuzz
Hey Gary! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely brilliant service
Absolutely brilliant service
Emailing and proofing was a bit hard to navigate but responses were quick
Once spoke verbally customer support was brilliant
Look forward to receiving my order
August 20, 2025
Unprompted review
Reply from Bannerbuzz
Thank you, Jayce, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Banner buzz is a life saver-
Banner buzz is a life saver- I’d been looking for ages for the right company to bring my flag designs to life and with banner buzz they came in and brought my designs to life! The quality is second to none as well they pass my checks with flying colours! I will be using banner buzz for all my future designs as they are awesome!
August 14, 2025
Unprompted review
Reply from Bannerbuzz
Hey Matthew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use site
Easy to use site, quick delivery, and impressed with the quality for the price. Would use again.
July 31, 2025
Unprompted review
Reply from Bannerbuzz
Hey Tamsin! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Really good quality products and fast…
Really good quality products and fast delivery. I use them for my own products as well as for clients. Great discount codes too and loyalty points.
August 4, 2025
Unprompted review
Reply from Bannerbuzz
Hey Justine! We are delighted to hear that you are pleased with our product, turnaround time and discount offers. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have bought banners in the past and I…
I have bought banners in the past and I can honestly say the banners I bought from this company is the best quality and the delivery was fast, I am really happy with my experience shopping with this company and I will definitely be buying more!
August 1, 2025
Unprompted review
Reply from Bannerbuzz
Hey Neil! We are delighted to hear that you are pleased with our product and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Helped us so much with redirecting and…
Helped us so much with redirecting and parcel
August 5, 2025
Unprompted review
Reply from Bannerbuzz
Thank you, Robert, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Service is extremely efficient and cost…
Service is extremely efficient and cost effective. Have used this company a couple of times now and will continue to do so as required
July 15, 2025
Unprompted review
Reply from Bannerbuzz
Hi Christina, Thank you so much for your kind words and continued trust in our service! We're delighted to hear that you've found us efficient and cost-effective. It means a lot to us to have returning customers like you, and we look forward to supporting your future needs.
Reply from Bannerbuzz
Hi Jeffrey, we sincerely apologize for the inconvenience this has caused you. We have escalated this internally, and we shall update you at the earliest.
Reliable as always
Repeat customer. Great service as expected. Easy to use design creation tools and the assurance of one-to-one message exchanges to refine the design before production. This is my goto place for custom stickers to brighten up my man cave/bar.
July 26, 2025
Unprompted review
Reply from Bannerbuzz
Hey Peter and Silvia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order and the results are even…
Easy to order and the results are even better than expected. Would definitely recommend
July 25, 2025
Unprompted review
Reply from Bannerbuzz
Hey Jill! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Price too good to be true?
The whole process from ordering to production has many flaws with the overall delivery date constantly being pushed back. One minute the item is being shipped the next theres a problem with production and delivery is pushed back over a week. Not ideal if you need the item for a specific date. They will call you but dont understand if you're working you can't always take a call. Try ringing back and well you're in for an experience from trying to explain your situation whilst the recipient has a kid screaming throughout to being transferred several times only to be on hold for 12mins plus with no response from anyone not even to update on progress of the transfer. How would I sum the experience up? Disorganised, chaotic, poor customer service and extremely painful & time consuming, until they address all the process and customer service flaws successfully I would definitely not recommend
July 29, 2025
Unprompted review
Reply from Bannerbuzz
Hello Lynne, we sincerely apologize for the inconvenience caused. We strive to provide fast and efficient service to every customer. However, we understand that there is always room for improvement. Your feedback is truly valuable to us, and we will certainly take it into consideration to enhance the overall customer experience.
No transparency and using a different company
Price seemed great and they sold me express delivery 1-2 days.
Until UPS emailed me saying a completely different company called Caterpillar Print Signs LTD based in India were sending the package.
I contacted BannerBuzz and they couldn’t give me transparency or even an explanation as to why this company I didn’t know where sending the package.
It’s extremely suspicious
July 24, 2025
Unprompted review
Reply from Bannerbuzz
Hi Emma, We sincerely apologize for any concern caused by the shipping information you received. Please allow us to assure you that BannerBuzz.co.uk is fully owned and operated by Caterpillar Signs Pvt. Ltd., our officially registered company name. For legal and customs purposes, couriers such as UPS are required to display the registered company name on international shipments. Your order was processed entirely by our own team and dispatched directly from our dedicated production facility in India to meet your chosen express delivery timeline. No external or unrelated company was involved at any stage - the name you saw is simply our legal entity under which all BannerBuzz orders are fulfilled. We take customer trust very seriously and appreciate you raising this point. We will work on providing clearer upfront communication so our customers have complete visibility from order to delivery. If you have any further questions, our customer care team will be happy to assist you.
Absolutely awful experience
Absolutely awful experience. I paid £20 for express delivery, but my order arrived a week late. I requested a refund four times, and each time I received the same robotic response — they never agreed to refund me. On top of that, the products are poor quality. When I raised this issue, I was told to submit a ticket through their system, despite already having sent several emails back and forth. Completely unacceptable.EDITING MY ANSWER TO REPLY TO BANNER BUZZ COMMENT, yes my order was late the artwork was agreed when I placed my order I did not request any changes and it’s very impressive to see how quickly you could reply to this review but ignored my refund request several times , you charging extremely expensive delivery fees and refuse to pay when late? Just to remind you that my shop opened 1 week late because of your incompetence now regarding the quality of your product I do have several photos to show it , please let me know if I should publish them on trip advisor for you to react ?
July 24, 2025
Unprompted review
Reply from Bannerbuzz
Hello Lydia, we’re sorry for the inconvenience caused. Please note that the delivery date depends on artwork approval, and we do notify customers about any updated delivery timelines based on that approval. We can see that each time, our team processed the order within a few hours of order placement and after receiving your comments.
The product was delivered before the updated delivery date. Moreover, the decal was delivered as per the material specifications mentioned on our website. However, our team will be reaching out to you shortly to address your concerns.
Perfect service and very good quality…
Perfect service and very good quality banner thanks so much
July 26, 2025
Unprompted review
Reply from Bannerbuzz
Hey James! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Mmmm
End product is very good quality , dealing with changes to a design is more difficult with the changes remarked on , often not being made properly , not a big issue as you can make as many changes as required , but could be problmatic if on a tight time frame
July 15, 2025
Unprompted review
Reply from Bannerbuzz
Hey Diana, we’re delighted to hear that you’re pleased with our product! Your satisfaction is our top priority. Thank you for your valuable feedback regarding the design service—we will certainly take it into consideration as we continue working to improve the customer experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure your experience with us remains a positive one!
Good advice and excellent signs
The web site gave various options for a sign I was interested in, but I was not experienced enough to decide. I called their number and the person I spoke to was very helpful and gave me exactly the advice I needed. The sign came and was way better than I was expecting.
July 9, 2025
Unprompted review
Reply from Bannerbuzz
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Absolutely awful company
Absolutely awful company! I wish I had looked into them more and listened to the many MANY bad reviews. Took the order and money then passes you pillar to post, complete scam.
Told us there was an issue with the artwork for that product (later told there wasn’t), then recommend a different product that would work, then told that won’t work….this happened at least 5 times. They will tell you it’s in various stages that it isn’t and offer faster shipping that doesn’t exist. Was told to call and email them multiple times a day to approve artwork after you have already done it, then claim you didn’t. Nobody knows what the other is doing and nobody is bothered. Constantly full of empty promises that they have no intention of fulfilling. Please read all the honest reviews and avoid. I wish I had! Scammed my money for weeks before having to push for a refund. Glad I ordered through Amazon as I’d hate to think how hard it would be getting your money back normally.
July 8, 2025
Unprompted review
Reply from Bannerbuzz
Hello Donna, we sincerely apologize for the inconvenience caused. We always strive to provide efficient service to every customer, and it’s unfortunate that you faced an issue. Your feedback is important to us, and we will definitely take it into consideration to improve the overall customer experience.
Choose a reputable local printer instead!
They couldnt manage to print from a flattened .pdf file, saying there was issues with The artwork. There wasnt. I supplied the same as a .jpg and they said that the artwork was now fine. My delivery was delayed due to this and still not received a week after it should have been delivered with an extra payment made for quick delivery.
Edit: In response to your comment, I tried this already. There was no interest in the messed up order or the non existent issues with my artwork. I wont be using your company again.
July 25, 2025
Unprompted review
Reply from Bannerbuzz
Hello Fing, we sincerely apologize for the inconvenience caused. Unfortunately, we're unable to locate the order using the name and review comment provided. We kindly request you to share your concern along with the order number by emailing feedback@bannerbuzz.com, addressing it to the review team. This will help us verify the details and assist you further.
Product didn't meet our requirements…
Product didn't meet our requirements but we were highly satisified with the customer service we received.
July 25, 2025
Unprompted review
Reply from Bannerbuzz
Hello Helen, we’re glad to know that you’re satisfied with our service. At BannerBuzz, we always strive to deliver quality products as per the order details received.
However, if you have any concerns regarding the product you received, please feel free to reach out to us at feedback@bannerbuzz.com. Our team will be happy to verify the details and assist you further.
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