I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
This was my 3rd order with BannerBuzz and the one where I was most disappointed. I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it... See more
Company replied
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website c... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
2.9
Average
684 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product didn't meet our requirements…
Product didn't meet our requirements but we were highly satisified with the customer service we received.
July 25, 2025
Unprompted review
Reply from Bannerbuzz
Hello Helen, we’re glad to know that you’re satisfied with our service. At BannerBuzz, we always strive to deliver quality products as per the order details received.
However, if you have any concerns regarding the product you received, please feel free to reach out to us at feedback@bannerbuzz.com. Our team will be happy to verify the details and assist you further.
Fantastic
Great fabric, and printing.
Will be wording more when needed.
June 23, 2025
Unprompted review
Reply from Bannerbuzz
Thank you for your positive feedback! We're glad you’re pleased with the fabric and printing quality. We look forward to working with you again whenever you need more. Don’t hesitate to reach out!
Fantastic quality and great price
Fantastic quality and great price. Helpful support and quick delivery. Would definitely order again. Thank you
July 9, 2025
Unprompted review
Reply from Bannerbuzz
Hi Anthony, Thank you so much for your kind words! We're thrilled to hear you were happy with the quality and service. It was a pleasure serving you, and we truly appreciate your support. We look forward to your next order!
Great banner, but communication issues
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website contact form, so I then phoned and was able to order that way. The banner looks good quality. I cannot comment on how long it will last as it is brand new.
July 1, 2025
Unprompted review
Reply from Bannerbuzz
Hello Ivak, thank you for your feedback! We're glad to hear that you're satisfied with the product quality. We truly appreciate your input regarding our communication service and will certainly take it into consideration to improve the overall customer experience.
Excellent product.
Excellent product.
Very robust flag and great quality materials.
Whole process very quick.
Had to call a few times to get wording and fonts correct, apart from that, was really pleased with whole process.
July 14, 2025
Unprompted review
Reply from Bannerbuzz
Hey Maeve! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I've bought 2 flags from BannerBuzz now…
I've bought 2 flags from BannerBuzz now & been absolutely delighted with the service & quality of them. They exceeded my expectations.. highly reccomended & I'll definitely be back !! Thank you BannerBuzz team. Keep up the great work ⭐️⭐️⭐️⭐️⭐️
July 14, 2025
Unprompted review
Reply from Bannerbuzz
Hey Jimi! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really great service
Really great service. We had some difficulties with importing our item direct to our wedding venue in Portugal (issues with fed ex and customs not banner buzz) banner buzz were so quick to help us resolve the matter, super responsive and great communication thank you so much
July 13, 2025
Unprompted review
Reply from Bannerbuzz
Hey Linford! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Excellent web site and easy to use
Excellent web site and easy to use. Lots of checks to ensure you get what you want. Great quality material delivered on time.
July 3, 2025
Unprompted review
Reply from Bannerbuzz
Hey! Thank you for your thoughtful feedback! We're delighted to hear that you found our website easy to use and appreciated the built-in checks to ensure accuracy. It’s wonderful to know the quality of the material met your expectations and that your order arrived on time. We truly value your support and look forward to serving you again.
Delivery
Just because the goods came a bit late and we paid as an urgent delivery. But everything else, good.
July 11, 2025
Unprompted review
Reply from Bannerbuzz
Hello Romina, we sincerely apologize for the inconvenience caused. Unfortunately, we do not have control over third-party carrier companies. However, as you’ve experienced an issue, we have initiated a refund request for the shipping charges. Once approved, the refund will be processed within 2 business days. Please note that, depending on your bank, it may take up to 7 business days for the amount to reflect in your account. We’re glad to know that you are satisfied with the overall experience.
Banner quality
Customer service was good. Let us see if the print will last outside.
July 9, 2025
Unprompted review
Reply from Bannerbuzz
Hey Rajinder! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Been left high & Dry
I tried to order £400 of Wavey Men and a Blower. Sales & Customer services have to date been useless. Their Production Team emailed me to say they could provide a 230v Blower, I spent hours putting an order together to later be told they could not fulfill. I tried ringing them but get the USA or, last time, they disconnected (I had not even had time to speak to anyone). There appears no UK office, although I did find a number which was said not working when i called it! They flashed a mail back when I tried to email complain (as was sick of spending time on their Chattool) to say they would reply within 2hrs but that never happened. I had hoped to not only do this order, but future business with them, but unless anything miraculously changes, unfortunately this is all I can say. I hate giving negative reviews
Updated to 2 stars mid July
I did finally get a reply but had to re=ask if the items were in stock. I would be apprehensive to use because of poor communication & no UK offices (dispite advertising from a UK perspective) to ring & sort issues. It feels a pity as the products i wanted looked well priced.
July 8, 2025
Unprompted review
Reply from Bannerbuzz
Hello Paul, we’re very sorry for the inconvenience caused. We always strive to provide efficient service and accurate information to every customer, and it’s unfortunate that you’ve encountered this issue.
Please be assured that our team will be reaching out to you shortly to address your concerns and assist you further.
Quality & Value
The quality of both the banner and the print was superb. Also the value for money is exceptional. Thank you.
June 26, 2025
Unprompted review
Reply from Bannerbuzz
Thank you so much for your kind words! We’re thrilled to hear that you were impressed with the quality of the banner and print, and that you found great value in your purchase.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for choosing us!
Not first time I've used these guys. Defo not the last!
For me it was a very quick turn around, and I was very pleased with the results. The templates are easy to follow, and it's a good quality flag. Great communication, and updates from time they received my design. You get chance to check (online) proofs and received advice/concerns about RGB/CMYK colour conversions. Not first time I've used these guys. Defo not the last!
June 21, 2025
Unprompted review
Reply from Bannerbuzz
Hey Pete! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great communication by email- great quality
Great communication by email - made a no of adjustments and received a great finished product in terms of design, but also really impressed with the quality of my Feather Flag.
July 4, 2025
Unprompted review
Reply from Bannerbuzz
Hey Colum! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bad delivery & customer service but banner was great
This was my 3rd order with BannerBuzz and the one where I was most disappointed.
I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it was out for delivery. But it never showed up.
Instead of showing up the next day, the tracking said it would not arrive until Monday. However, I had ordered it to arrive by Friday as I needed it for the Saturday.
I spent all weekend asking for a refund on the £15.00 delivery charge, when eventually I was refunded on the Monday morning.
Item did turn up late on Monday but the item itself was fantastic.
Just poor customer service when there is a problem and unreliable delivery times. Hence the 3 stars.
June 23, 2025
Unprompted review
Reply from Bannerbuzz
Hi Donna, Thank you for your feedback, and please accept our sincere apologies for the delivery and service issues you experienced. We’re sorry your urgent delivery didn’t arrive in time. Our website does note that the urgent shipping option carries about an 89% chance of on-time delivery and an 11% chance of arriving the next business day due to courier factors outside our control. We know this doesn’t make up for the inconvenience, and we’re sorry you had to spend extra time chasing the refund. We’re glad you were happy with the banner’s quality, and we appreciate your continued business. Your feedback is valuable and will help us improve our delivery reliability and customer service. If there’s anything else we can help with, please let us know.
Excellent quality stickers and quick…
Excellent quality stickers and quick delivery really pleased 👍
July 1, 2025
Unprompted review
Reply from Bannerbuzz
Hey Steven! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
PLEASE DO NOT BUY FROM THIS RUBBISH COMPANY!!!!!!!
Strange how you can never find anyone's order who gives you a bad review. Also I've now been waiting for an urgent call from yourselves (which you say would be 2 hours), now waited over 2 days for.😡😡😡😡😡
As all of the negative reviews have said this company is NOT UK based....My banner was made up and sent from India....The material is completely rubbish and extremely thin, awful quality. We have requested an Urgent call, which you said would do within 2 hours...still waiting to here from them a day and a half later. When we were asked to check the design, we did this but assumed the line up lines on the screen would not of been printed all over on my now useless banner, which I needed for this weekend......WILL NOT BUY FROM YOU AGAIN.....PLEASE AVOID BUYING THIS RUBBISH AND WASTING YOUR MONEY FROM A RUBBISH COMPANY, WHO DO NOT CONTACT YOU LIKE THEY SAY THEY WILL. IF YOU DO ACTUALLY CONTACT ME I WOULD LIKE A REFUND SO I CAN BUY FROM A DECENT COMPANY!!!!!!! If I could leave no stars I would have.
July 1, 2025
Unprompted review
Reply from Bannerbuzz
Hello Belinda, we’re sorry for the inconvenience caused. We always strive to provide quality products and efficient service to every customer, and it’s unfortunate that you’ve experienced an issue. Regrettably, we are unable to locate the order details based on the review comment and name alone. We kindly request you to contact us at feedback@bannerbuzz.com with your order number and concern, addressed to the Review Team, so we can verify the details and assist you further.
Dhariya from Designs Team, is a GOD
Dhariya from Designs Team, you're a GOD !!
I visited a few websites for designing a few stickers / posters and BannerBuzz was by far, the easiest to use. I then got my proof images and had to get them tweaked because of distortion. (This was MY fault, not BB's, as the sizes I chose, were stretching the images to make them look unusable). After speaking to Dhariya, he helped me re-create the same image in to a better size for my projects. I had seven different pictures to use, and we (one by one) went through each of them, to give them the best display possible. Dhariya spent a lot of time on the phone with me and listened to what I wanted, and delivered perfectly. Not many companies give the level of service I received from these guys and I would recommend them to ANYONE who wants anything making, no matter how big, or small! Thank you Banner Buzz for making my experience easy and painless.
July 2, 2025
Unprompted review
Reply from Bannerbuzz
Hey Laki! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I really enjoyed working with…
I really enjoyed working with Bannerbuzz, they are very professional and made sure my artwork looks great, thank you very much!
June 24, 2025
Unprompted review
Reply from Bannerbuzz
Hey Julia! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Design feature works brilliantly
Design feature works brilliantly, even for novices, quality and prompt production is great, would definitely recommend!
June 27, 2025
Unprompted review
Reply from Bannerbuzz
Hey Rachel! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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