I bought from them before checking reviews. (yes yes i know) but to be honest, they really seem like they're trying to improve their customer service. they were great at redesigning my sticker so they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The flags are good quality which I have have before. Requested a Banner after seeing they were free for Charities and Non-Profits. We were turned down because we don’t have a charity number , but as a... See more
Company replied
This was my 3rd order with BannerBuzz and the one where I was most disappointed. I paid extra for urgent delivery and on the day before it was meant to be delivered, the tracking showed it... See more
Company replied
It's 5 stars for the actual banner and the fact it is free for a charity, but it was hard work to communicate to begin with which almost put me off. I wasn't getting any response by email or website c... See more
Company replied
Company details
Written by the company
Design Print Banner Ltd. (DBA: bannerbuzz.co.uk) was established with a vision to capture online retail markets. With our parent company's 20+ years of experience in the sign business and our state-of-the-art printing technology, bannerbuzz.co.uk offers wholesale prices to retail customer. We focus on quality, value and service, and are one of the larger flex-vinyl sign printers around. Using cutting-edge printing processes and World Wide Web technology, our ready infrastructure and industry experience allow us to offer high quality products at wholesale prices.
Contact info
London, United Kingdom
- 08082812761
- sales@bannerbuzz.co.uk
- www.bannerbuzz.co.uk
2.9
Average
684 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
READ THE REVIEWS AND STAY AWAY FROM…
READ THE REVIEWS AND STAY AWAY FROM THIS COMPANY. There is no indication the business operates from INDIA. It is using a .co.uk domain so is pretending to be a UK company. You only find out when you check the delivery tracking which changes the delivery date every time you look. Then obviously, when the items arrive you will have to accept them irrespective of whether they are what you ordered or even of any use at all. My customer needed the vehicle graphics by today. I ordered specifically with the understanding that that was going to happen. Now I have had to cancel the installation and tell them I don't know when it will happen. I now look like I am running a poor operation and you can almost certainly guarantee that if and when they do arrive the quality will be so poor I will have to order again from someone else. HEED THIS WARNING. STAY AWAY FROM THIS FAKE UK COMPANY.
June 27, 2025
Unprompted review
Reply from Bannerbuzz
We’re truly sorry to hear about your experience. We sincerely apologize for any inconvenience caused. We’d like to help resolve this matter as quickly as possible. Unfortunately, we’re unable to locate your order based on the details in your review. May we kindly request that you email us at feedback@bannerbuzz.com with your order number, addressing it to our Review Team? We will make sure your concerns are handled promptly. Your feedback is valuable and will be considered carefully to improve our service. Thank you for bringing this to our attention.
Reasonable, High Quality and Vibrant Banner
Banner Buzz sent over a proof before printing, timeframes were reasonable for delivery and quality was detailed and vibrant.
June 20, 2025
Unprompted review
Reply from Bannerbuzz
We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Fast delivery
June 25, 2025
Unprompted review
Reply from Bannerbuzz
Hey Gary! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
didn't arrive on time as quoted on site…
didn't arrive on time as quoted on site
paid an extra £40 for delivery after already paying for the "rush" delivery.
June 15, 2025
Unprompted review
Reply from Bannerbuzz
Hi Susan, Thank you for sharing your feedback. We’re truly sorry to hear that your order didn’t arrive on time and for the concern regarding the additional delivery charge. Please accept our sincere apologies for the inconvenience caused. We’d love to look into this for you, but we're unable to locate the order using the name and details mentioned in the review. May we kindly request you to email us at feedback@bannerbuzz.com by mentioning the order number in subject line, addressed to our Review Team? Once we receive your information, we’ll make sure your concerns are addressed promptly. We appreciate you bringing this to our notice and look forward to resolving it for you.
A good overall experience
An easy ordering process, quick delivery and a great product. Would recommend to others.
June 13, 2025
Unprompted review
Reply from Bannerbuzz
Hey Megan! We are delighted to hear that you are pleased with our product, ordering process and delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Banner printed in India
There was no indication on the website that our banner would be printed on India. The time taken from dispatch until receipt was 10 days, India to Germany to UK. Will not use Banner buzz again
June 14, 2025
Unprompted review
Reply from Bannerbuzz
Hello Phil, we're sorry for the inconvenience caused. Unfortunately, we're unable to locate your order details based on the name and review comment alone. We kindly request you to share your concern with us at feedback@coversandall.com, along with your order number, addressing it to the Review Team. This will help us verify the details and assist you further.
As a global business, we cannot guarantee the production location for each order. Depending on various factors, your order may be manufactured either in the United States or overseas. This is also stated in our website's Terms of Use.
Avoid! Avoid! Avoid!
I will not use this company again. Tomorrow I will send all documents about my orders to my lawyer. I had 7 orderes until now and I didn't received any of them without any problem or stress. I always had some problems about each order. This is enough. I specially ordered with fast delivery and paid extra for receive my orders 2 days earlier, but my order 2 days delayed already. I had several phone calls with them and nothing changed. I changed all my plans and installation date with my customer. I will make installation 4 days delayed. You have disgraced me in front of my customers and damaged my business reputation. They should learn take their job serious. When they will loose £15.000 in court for £175 order, they will learn maybe. We are not playing game here, we are doing business.
June 8, 2025
Unprompted review
Reply from Bannerbuzz
Hello Ahmet, we’re sorry to hear about the inconvenience you’ve experienced. We always strive to deliver products on time and provide efficient service to every customer. It’s unfortunate that you faced this issue. Please rest assured, our team will be reaching out to you shortly to address your concerns.
Keep calm
I mistakenly thought that the words for the flag would suffice for printing, wasnt sure what you required as far as Artwork was concerned.
Product was however exactly as I wanted, thank you.
June 12, 2025
Unprompted review
Reply from Bannerbuzz
Hello David, thank you for your feedback. We’re glad to hear that you’re satisfied with the final product!
Our design team creates artwork based on your requirements. However, to ensure accuracy and clarity, they may need to contact the customer directly to confirm the details and provide custom printing as requested. As your feedback is important to us, we will surely consider it to make the customer experience better.
Zero stars : I still have not received the delivery
I still have not received the delivery. It has been 2 weeks. What feedback do you expect? How can I give even 1 star?
June 13, 2025
Unprompted review
Reply from Bannerbuzz
Hi Santosh, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great communication
Great communication, got exactly what I wanted at a good price. Speedy to deliver and always on hand to help.
May 29, 2025
Unprompted review
Reply from Bannerbuzz
Hey Charlotte! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Ordered a flag, promised delivery, never arrived In time, shocking customer service :(
Ordered a flag, was promised It would be delivered in time, as it was for a very special trip, paid premuim delivery, It didnt arrive, countless phone calls to customer service and ups, having to call after midnight in the UK, when it arrived, it wasnt the specs id asked for.
Shocking customer sevice, I will NEVER use this company again.
May 26, 2025
Unprompted review
Reply from Bannerbuzz
Hello Chris, we sincerely apologize for the inconvenience caused. At BannerBuzz, we strive to deliver products on time and provide efficient service to every customer. However, we understand that there is always room for improvement.
We can see that a partial refund for your order has already been processed. As you have experienced an issue, we have now initiated a refund request for the remaining amount to complete a full refund. Once approved, it will be processed within 2 business days. Please note that depending on your bank, the amount may take up to 7 business days to reflect in your account.
Additionally, we will be sure to pass your feedback along to the relevant teams to help enhance the customer experience going forward.
Bad customer service
The banner was shipped from Germany to India via UPS where it's been stuck for over a week. Bannerbuzz have stopped responding to me. Our event is in a week's time and I would have wasted loads of money on a banner that either won't turn up or will arrive after our event.
June 11, 2025
Unprompted review
Reply from Bannerbuzz
Hello Claire, we sincerely apologize for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. It’s truly unfortunate that you’ve experienced this issue. Please rest assured that our team will be reaching out to you shortly to address your concerns.
Complete waste of time (and money)
Placed order on 14th May for a sample printed box and paid for urgent delivery - we're launching a new product and wanted to look at the chosen box design before potentially placing a much larger order.
Was given a delivery date of 21st May so everything seemed fine. Artwork was uploaded and approved within 15 minutes of the order being placed and assumed there would be no issues.
On 24th May, having had no email updates, with order stuck in 'In Production' on their website portal and no sign of a delivery, I contacted their customer services team and got a relatively quick response saying sorry for the delay, they currently had some production issues and that they would refund 50% of the fee I paid for delivery.
Two days later I then got a follow up email to say that the card I selected for the box was out of stock and they were offering a different one - slightly strange as assume they'd have known this when I placed the original order two weeks previously and also when speaking to their customer services team. Anyway, agreed to alternative straight away and got a new delivery date of 5th June.
We're now at the 9th June and the order is still 'In Production' and I'm awaiting a response to an email I sent 3 days ago to their customer services team. Given that most people in the reviews say it gets shipped from India, it doesn't look like we'll see this order anytime soon (if at all). We've had to place the same order with another company - there's absolutely zero chance of us ever using BannerBuzz again. The order was only about £30 and fortunately we did a test purchase before placing a much bigger order.....
June 9, 2025
Unprompted review
Reply from Bannerbuzz
Hi Mike, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Order was not delivered on time
Order was not delivered on time. Everything ordered was unusable and the whole process was a waste of time. I did get a full refund by that didn’t compensate for lost time and effort on my part. Use them if you don’t have a dead line and don’t pay for express service.
June 8, 2025
Unprompted review
Reply from Bannerbuzz
Hello Steve, we’re sorry to hear that your order didn’t arrive in time for your intended use. While we’re glad, the full refund was processed, we understand how important timely delivery is, especially when you're working with a deadline.
Your feedback is truly appreciated and will help us improve our service. Please don’t hesitate to reach out if there’s anything we can assist you with in the future.
Do not even try
Do not even try. The business cards are the worst quality i have ever seen in my life . Also you will have to wait few weeks to receive your order .The delivery was late .
June 6, 2025
Unprompted review
Reply from Bannerbuzz
Hi Gheorghe, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very user-friendly website
Very user-friendly website, easy to find the products I need. Also, the products are of high quality, and I'm happy with the purchase. I'll be ordering from BannerBuzz again!
May 20, 2025
Unprompted review
Reply from Bannerbuzz
Hey Damaris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
No customer support
Should have read the reviews first! Ordered a vinyl sticker, with a delivery date of Tues 27th May. I thought I was ordering from a UK company. When I went to track the item, it was sat in New Delhi airport for quite some time. Then I received a notification from them on the 27th, to say it had been delivered. Which it had not been. I contacted them to raise a ticked to find out what was going on. The automated response said the usually reply within 3 hours, or up to 24 hours. I have yet to get a response. Then on the 28th I check the tracking again, it was now in Germany. It turned up on the 30th. OK, so not too bad in terms of delivery time. But my issue is really that they were not clear in showing the item was not being produced in the UK, and that they didn't reply to my request for follow up.
Customer service and transparency are lacking. I will not be using this company again.
May 30, 2025
Unprompted review
Reply from Bannerbuzz
Hi Laura, we always strive to deliver products on time and provide fast, efficient service to every customer. That said, we understand there's always room for improvement, and we truly value your feedback—it helps us enhance the overall customer experience.
As a global business, production locations may vary by product and order. Your order could be manufactured in the United States or internationally. This is also outlined in our website’s Terms of Use.
useless
delivery was posted as 24th may email told me it was delivred -nothing called -no it wont be delivred till 2nd of june to late to wellcomb my daughter back from NZ -useless never should have used them
May 29, 2025
Unprompted review
Reply from Bannerbuzz
Hi Steve, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Absolutely terrible service and…
Absolutely terrible service and organisation, despite calling themselves BannerBuzz UK everything is printed and shipped from India and all the call centre is in India, despite paying for express delivery my order arrived 2 days late to the wrong address, call centre promised to ring back with updates etc but never did, banner arrived far too late to be useful so is just a write off
SCAM COMPANY
May 28, 2025
Unprompted review
Reply from Bannerbuzz
We’re sorry for the inconvenience you’ve experienced. We always strive to deliver our products on time, and it’s unfortunate that you encountered an issue.
Regrettably, we’re unable to locate your order based on the name and details provided in your review. To help us assist you further, we kindly request you to email us at feedback@bannerbuzz.com with your order number and concern, addressed to the Review Team. This will allow us to verify the information and resolve the matter promptly.
Additionally, as a global business, we cannot guarantee the production location for each specific product or order. Depending on various factors, your order may be manufactured either in the United States or internationally. This information is also outlined in our Terms of Use available on our website.
Despite the delay in the package…
Despite the delay in the package arriving (which was not their fault), I was very impressed with the level of customer service, and the product was to my exact requirements.
May 28, 2025
Unprompted review
Reply from Bannerbuzz
We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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