Banque Populaire Reviews 

My partner and I are sick of this bank. We should have checked trustpilot before we opened an account.
Basically every body seems to say the same so I'll leave it at that.

I'm a brazilian, on October I was approached by e-mail by a french lady that was dying, she had throat cancer and she didn't want to leave her money to the bank. I had made application for loans on several websites and her lawyer saw my application and showed her. She emailed me and told me she wanted to donate me some money for my medical condition, I accepted, she gave me the contact of her lawyer, banker and surgeon. I started talking with her banker and at first he was very reliable, a few days before her surgery she lashed out on me because I wasn't doing what I promised her I would do. I told her that I didn't received the donation. The way she was she probably contacted her banker, but a few days later she passed away before her surgery. I was decided to do what I promised her and started talking to her banker to release the donation. He said that to do that I had to pay a fee that was going to be send to Africa to help others who needs It. I thought that was a beautiful cause I sold some gold jewelry that my father gave to me with a heartbreaking because my father passed away 5 years ago but I did It because my treatment is on hold because I can't pay for anything I need to complete my treatment. The first time I went to Western Union I made the transfer and sent the receipt to the banker. He soon told me that the agency had been shut down and I needed to go back to Western Union and transfer the money to another Western Union account, the man who atended me told me that the place the banker was asking me to send is known as a shady place, that before they start working at Western Union they alert them to people who wants to make transfers to Benin that was the location. I didn't have any way to contacted the banker so I told the man I appreciate the advise but I would do It anyway. I couldn't believe I was being robbed again. He did what I asked, I sent an e-mail to her banker and he told me he would sent me an account with the donation. I didn't really understood why I needed an account there when he already had my brazilian account but I didn't know how things works in France so I was waiting. He sent me the account and I couldn't enter I let him know and he said he would try to create a new account. After that he stopped answer me back, I already made tons of complains at the website of the bank they reply only the first message without any explanation to solve this and after that nobody else spoke to me. So far I didn't receive the donation, I don't have anyone to help me with that so I started today making complains everywhere I can find about the bank and the banker. Unfortunattly that's the only thing I can do. I don't believe It anymore that I will receive the donation but I won't be quiet about that. My complains can do little to me but maybe can prevent someone else to pass through the same situation I'm passing now.

This bank totally ripped me of when I arrived in Morocco. I was in contact with them at the airport in Marrakech, because I wanted to withdraw some dirham. They cheated me into paying a crazy amount of money to do so, plus they gave me some kind of card that I didn't ask for or want, and then charged me 250 dirham for it. I felt like they stole my money, and I felt so stupid afterwards. It totally ruined the beginning of my holiday.

The worst bank ever and a law unto themselves! Customer service is non existent. Although we have settled our mortgage with this bank they continued to take another monthly payment. I have contacted them to ask why and request a refund but they totally ignore your letters and emails. Is this legal? Never known an English bank behave this way or treat its customers so badly. However, UK banks are regulated. It would seem this bank can do what it wants, when it wants. They are dishonest and complete thieves. Don't go near them!

Absolutely awful, virtually impossible to make a complaint. Our bank manager has changed & since then our bank has gone downhill, with money just disappearing from the account, direct debits bounced despite the funds being available, and payments into the bank being rejected for no apparent reason.
Despite emails & letters the new manager does not respond, and I do feel that we are being targeted because are English. Our bank is in South West Gorron.

Very very bad customer service. Without doubt the worst bank in France. Try and call them, speak to an answering machine and NEVER get a call back. Important, urgent matters can not be solved as there is NEVER a person to contact in the branch. NO ANSWER, NO WAY to speak to some agent. Disgusting the entire organization. It’s a NEVER bank to hold an account with.

service client negligeant, frais eleves, difficultes de resolution des problemes, employes et directrices autains.

The bank took my money with the name of "FRAIS PRELEVEMENT IMPAYE" and "COMMISSION INTERVENTION". The bank made me loose more than 500 Euros and they were not able to give me justifications or explanations. They don't give protections for your money.

I don't trust this bank
I have been with this bank for a couple years and it is too slow, outdated system from a 100 years ago and it is unreliable.

C'est concernant d'un de vos conseillers de l'agence Corentin Celton, Frederic LOUÇANO et le directeur de l'agence Olivier THIBAUT.

Je suis un client chez la banque poplulaire depuis 15 ans, mars 2016 un conseiller terrible (Frédéric LOUÇANO) pas assez éduqué a été envoyé à l'agence de conrentin Celton.

Vous devez renvoyer ces employées chez leurs parents pour les éduquer.

M. Frederic LOUÇANO canceled the contract illegally without customer's permission and he continues to ignore the customer last 3-4 months. And the responsable of this agency of Corentin Celton , M. Olivier THIBAUT continues to ingore these claims too. Your Conseillrs don't refound to the customer.

Is this normal at your bank that Conseiller cancels the contract without Customer's permisson ? It must be illegal.

Is this mormal at your bank that Conseiller cancels the contract because he is not motivated to work ?

Is this normal at your bank that Conseiller and the responsable continue to ignore customers for 3-4 months ?

Can you explain your bank's policy ?
Can you educate your emplyee ? or Can you send back these Emplyee to their parents for make them educate at their home.
Can you teach to your emplyee how aplogize to the customer ?
Can you make M. LOUCANO explain and apologize to his victime, his customer ?

The customer contacted already sevral times to your bank's Centre de Relation Client and to your communication department on facebook.

But all of your customer service "Votre conseiller en ligne" repeat " please contact to M LOUCANO and his boss M THIBAUT " who canceled the contract illegally without customer's permission, who continue to ignore customers for 3-4months. It does't make any sense.

Isn't there any one at your bank who can educate your emplyee ?

We don't mind even if your bank ( your emolyee) don't refound to the customer.

At least , can you make your emolyee M. LOUCANO APOLOGIZE to the customer ?
It is a minimum politeness as un humain.

We will accuse your Conseiller , because he canceled the contract illegally without customer's permission.

Not recommended. The Visa 'verification' is a JOKE. The SMS validation system is faulty. BP claimed there was "something wrong with MY mobile, my reception, my wifi, my laptoP"... so I sent SMS, emailed and called myself successfully. I can't complain about the staff at my local branch, they are all very nice, not rude at all. 5 stars.
However, I would give ZERO stars if it were possible for Problem Solving by the Geek Squad.