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I’ve received an excellent customer service from Anna Lena. She solved my case quickly and offered the best solution. We are more than happy and highly recommend BANWOOD. I can’t understand the negative feedback regarding the customer service and experience. They replied to my first email within a few hour and everything
Has been solved so quickly. Thank you, again.
My order was returned to sender and I have been forced to do daily emails, website enquiries with no response. I would like to know where my order is? And it should be cancelled and refund me my money. This is such a disappointing experience
Amazing customer service, beautiful and durable products. Keep up the great work.
Brilliant customer service from Alicia - actually the best I've received in the UK by far.
High quality, good range of product selection, very pretty styles with beautiful details. Very happy with our pink scooter and Classic bike. Highly recommended! Thank you✨️✨️✨️✨️✨️
I paid in full and was told delivery would be 5-7 working days. A month later no bike and no response to emails. A terrible company with no customer service which I will have to do a credit card reclaim on to get my money back. Very upset daughter as it was meant to be a birthday present.
Ordered and was told the item would be here in time for Christmas, that was not the case. Very disappointed as I could have purchased else where and had it for Christmas. Instead I have a very upset little boy!
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