Barbour Reviews 

Their customer service staff are rude and unhelpful. I tried to resolve a refund issue via their online chat, however the agent made it clear they had no interest, misquoting their own website in the process. I am left out of pocket. I would not recommend engaging with Barbour on any level.

I would never buy from Barbour again.
On my 1st attempt to get my jacket cleaned and waxed, I have been told there is a problem with the colour, it may come back damaged and that was my risk to take. I now have a jacket that is not fit for purpose.
I have been contacting them for 5 months having raised a claim and they will not accept responsibility.

Went into their shop in Windsor to purchase 2 winter jackets. (wife and I) Several customers are present and 2 staff members. The staff was more interested in talking about their lives than in helping customers, as several people obviously needed help with sizing, etc... Since nobody cared, we walked out and are looking for other brands.

Zipper on an expensive jacket was messed up, wouldn't catch, I sent it back for review/repair. They decided it was fine (it wasn't) and wanted to charge me to replace the zipper in addition to return shipping. What a travesty. I would NEVER buy another Barbour jacket ever. Be warned.

£399 jacket sent by DPD, not signed for, left with neighbour, no card left, no email nor photo where it went, had to track it down.

Contacted Customer Care, thanks for the feedback they said and they'll bear it in mind...

Not good enough...

Barbour Repair Service.

Amazing service from Barbour repairing a hole and popper on my coat.
Easy to arrange via their online form and the total turn around from sending the coat to Barbour and being returned to me was a little over a week with excellent communication. Delighted.
Thank-you!

Had my long coat cleaned and rewaxed, it was filthy from using constantly during the winter. I am delighted with the service, I received my coat back after just two weeks and it looks brand new. I would recommend anyone with a Barbour coat using their cleang service.

I bought wellington boots that had completely fallen apart less than two years after purchase!

I wore these a normal amount, I live in a city and liked to wear them occasionally on rainy days.

First the bottom of the heel got huge holes in it, and then the boot separated from the sole entirely!

I contacted Barbour with photos and they said there was nothing they could do. Buyer beware.

Sent in an outdoor shirt for repair/replacement of a zip under warranty. Replacement was as new and happy with outcome. Did have to email customer services a couple of times to find out if return was delivered and also to to find out status but they responded quickly. Overall issue was repaired and happy with service.

Just had my jacket rewaxed. Quite excellent job and turned around in 24 hours!! Jacket is like new again.

Ordered a bucket hat yesterday afternoon & it's already been delivered! It's excellent quality too.

This is the second time I’ve used Barbour to clean and re-wax my jacket. I wear it mainly for walking my dogs and the tracks through the woods are very dusty so my jacket was a sorry sight when I sent it in

It arrived back today, looking amazing, it was so grubby with dust (almost brown) and now it’s back to its lovely navy self and was dealt with very quickly.

I watched a programme a while ago about Barbour. It’s an old family firm and many of the people who work there have been employed for many years and all have a great pride in the Company so I am delighted to be one of their happy customers

Brilliant service from Barbour. Was easy to contact them, & they advised on the necessary repair. They returned my coat on a date to suit me, as I was away.
The coat looks like new again !

We purchased a men’s swim short from Barbour Selamiçeşme (Istanbul) on June 5th, 2025. The product was worn only once, yet thread unraveling and pilling occurred almost immediately.

We returned the item to the Barbour Kozyatağı City’s store for inspection on July 5th. The only feedback we received was that "there were excess threads, and they were removed." Although the product was clearly altered, the store insisted it was not considered a "repair." Additionally, the pilling was blamed on “user error,” which is hard to accept for a product worn just once.

What was even more disappointing was the attitude of the store manager — indifferent, dismissive, and completely lacking in customer service. No solution was offered, no accountability taken.

We expected better from an established global brand like Barbour. Unfortunately, SOYLU STORE, the distributor in Turkey, fails to uphold the brand’s reputation through poor quality control and weak after-sales support.

I have had an experience with Barbour over a coat that deteriorated greatly in a short space of time. I have to say that the Customer-Care team were brilliant in all aspects of the situation. There team Was very responsive along the way. I have already thanked them for their hard work In resolving the problem. My Wife's since bought two Barbour jackets. I would recommend Barbour at any time

Very rude staff especially the creative team, you really need to put your staff through CPD on their communication skills. Especially the team in the north east, they are very well known for being rude and have a bad reputation. This review is not for the stores, it’s the Creative team. Very rude indeed.

A very professional service provided by Alisha after I purchased a defective Barbour jacket from John Lewis.
Alisha was able to supply replacements at my request and she was more than helpful at every stage of the process.
A real credit to your organisation.

Zero service at Rushden Lakes store.
12:30pm on a Saturday and no customers in store, despite the whole park being busy. Not surprised as the one staff member couldn’t be less interested if she tried (lady, glasses round neck)
Didn’t speak, smile, or actually move.
I’ll go to Frasers instead, same stuff but they have service!

I was gifted a very nice Barbour wool flat cap from a good friend.

He bought the cap in the USA and brought it over to me in New Zealand.

I've only worn the cap a few times and it has been well looked after but notice the wool exterior started to deteriorate.

I've never seen any of my clothes do this before so I contacted Barbour and they said there is nothing they can do as the product is now discontinued...I can see why now.

Anyway....hopefully the quality of their products have since improved.

I purchased a Barbour Sapper Winter Wax jacket from a (supposedly) high-end retail chain. After a few months, one of the pop studs on the front of the jacket came off. I emailed Barbour and they told me to take it back to the retailer, which I did. The retailer said there was nothing they could do, as they could not send the item back as they only fix or replace. They stated they could not fix as they did not have a matching stud, and would not replace due to the jacket being more than six months old. I showed them my original email to Barbour detailing the problem, dated well within the six month period, but they would not relent.
I emailed Barbour back, and within an hour received a reply asking for jacket details and a receipt, which I sent. The following morning, I received an email with a packing slip for a warranty return.
Barbour picked up the case which their retailer had right royally messed up and saved the day for a customer.
I always believed they were a high class manufacturer, and I now know that they also provide high class service to support their brand.