The application was easy, everything after is a bit outdated and slow. You cant activate without the pin. The pin takes days and you still cant do a balance transfer just get an error code. Other c... See more
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Review summary
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Fast, easy application. Everything clear and concise. Excellent credit limit. I would have given five stars, however I did encounter a problem setting up the app. However, when I contacted customer se... See more
Company replied
The application process was really excellent but I still haven’t received my Credit card after a two week wait! Why does it take so long?
Company replied
Company details
Written by the company
Barclaycard is a UK credit card provider offering payment solutions designed to support everyday spending and money management. With a long‑standing presence in financial services, Barclaycard aims to provide secure, reliable products alongside digital tools that help customers manage their accounts with confidence. We value customer feedback and use Trustpilot to better understand customer experiences and identify opportunities to improve our services. Reviews help us listen, learn, and continue developing clearer communications and better support.
Contact info
United Kingdom
- www.barclaycard.co.uk
3.5
Average
5K reviews
Asks customers to review
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Customer service was smooth
Customer service was smooth, fast and effective. Made my life easier and answered all my questions. Extremely helpful, very polite person
August 7, 2026
Reply from Barclaycard
Hey Jo 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a 5-star review here on Trustpilot, I'm so glad you enjoyed your experience with our team and received some excellent service 😊 Thank you again for sharing your experience here, have a lovely day! - Callum
Gives credit card but you can not spent money
So third class and cheap service, they give you credit card but you can not spent your money. The customer service awful, first verify on automated call then a cheap customer service instant attend your call ask for verification name, age, card number, then they said our system is down and we need to forward your call to another person and start asking you bunch of question even these question does not ask a the time of apply. how much mortage you have, how much loan you have, what is your complete address, what will you next age, where you will spending that money, seriously? what is your direct debit bank and details , what your card expiry what amount you set for pay. so ridiculous
August 6, 2026
Unprompted review
Reply from Barclaycard
Hi there, Khurram, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you. We do have strict security measures in place to make sure we're keeping your account safe at all times, I appreciate it might feel it's excessive at times but, it is necessary to make sure we're getting it right.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hey Neil 👋 I hope you've had a lovely week so far! Thanks so much for taking the time to leave us a 5-star review here on Trustpilot, I'm so glad you enjoyed your experience with our team and were pleased with the service provided 😊 Thank you again for sharing your experience here, have a lovely day! - Callum
Nothing to report again
August 7, 2026
Very disappointed with my experience…
Very disappointed with my experience dealing with Barclaycard regarding a dispute.
I raised a dispute in January, but I never received the rejection letter explaining the outcome. Because I was unaware the dispute had been rejected, I did not know the reasons for the decision or what information may have been needed from me. I was left waiting and had to contact Barclaycard myself multiple times to find out what was happening.
After eventually finding out the outcome, I tried to resolve the situation and raise my separate concerns, but I was then told it was too late due to the timeframe rules.
My issue is not just the final decision, but the communication throughout the process. Important information was not received by me, and I feel I was not given a fair opportunity to understand the situation and respond in time.
I hope Barclaycard reviews how they communicate important dispute decisions with customers, because this experience caused a lot of unnecessary stress and frustration.
August 7, 2026
Unprompted review
Reply from Barclaycard
Hi there, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you never received the letter about this, we appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I applied for Barclay Amazon card no…
I applied for Barclay Amazon card no problem whatsoever ever great service
July 24, 2026
Reply from Barclaycard
Hi there Michele 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's great to hear that your Amazon Barclaycard application went smoothly and you're happy with the service from our team. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Reply from Barclaycard
Hi there Lobylaz 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a review here on Trustpilot. I'm so glad you were pleased with the service you received from our team. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Impossible to get a response or resolution
It has taken me over a week ( almost 2 weeks) to try and get Barclaycard to understand my issue and to raise a complaint. 1 text message, 3 emails and 5 phone calls later my actual issue wasn’t resolved but I finally got through to a person who could register my complaint and gave me a complaint reference. I now wait with bated breath to see if my complaint will actually be resolved within a reasonable timeframe. To say it has been stressful and time consuming is an understatement. They say things like “we’re here to help” and “our customers are important” but it definitely hasn’t felt like that.
July 24, 2026
Unprompted review
Reply from Barclaycard
Hi there, Melanie, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I appreciate you've managed to get a complaint logged now but, I've included the link here which shows the options of getting in touch with us about this if needed 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
They ain’t like Amex
They ain’t Amex. I loved that when I was an Amex customer I always knew Amex is fighting my corner. I recently had a merchant blatantly ignoring their own terms and conditions, and Barclaycard still couldn’t get me to help get a refund. Lessons learnt on where to place my trust (not Barclaycard).
August 6, 2026
Unprompted review
Reply from Barclaycard
Hi there, Anita, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Reply from Barclaycard
Hi there, Bev, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
I have had a barclaycard for 30 years
I have had a barclaycard for 30 years, it's given me the best security when using. Helpful, efficient and safe. Wouldn't leave home without it
August 5, 2026
Reply from Barclaycard
Hi Mrs Clarke 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. It's amazing to hear that you've been with us for 30 years and are happy with our service and security. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
For several months now
Update 19/08/2026
I had already used that ``contact-us`` link as highlighted below several times, even now using it does not reveal any answers to the problem I seek an answer to. IE:- why cant I pay my monthly bill the way I use to via the Barclaycard website.
For several months now
For several months now it has not let me pay my monthly bill online via the Barclaycard website. I have to do it via my Barclay Bank Account.
Also how can they have a 3.4 rating with 75% 1 Star negative reviews.
August 6, 2026
Unprompted review
Reply from Barclaycard
Hi there, Pete, thanks for taking the time to leave us a review on Trustpilot, I’m sorry you’ve not had the best experience but, we do appreciate your feedback and would love to discuss this further with you.
I've included the link here which shows the options of getting in touch with us about this 👉 https://www.barclaycard.co.uk/personal/contact-us.
Again, I'm truly sorry for any upset caused here. We really hope to hear back from you through one of our secure channels, so we can support further. -Tom
Awesome experience of applying and…
Awesome experience of applying and working with Barclaycard. I wouldn’t ask for more.
June 8, 2026
Reply from Barclaycard
Hi there Chito 👋 I hope you've had a lovely week so far. Thank you for taking the time to leave us a 5-star review here on Trustpilot. I'm glad to hear that your application process went smoothly and you've enjoyed your experience so far. We really appreciate you taking the time to share your experience here, thank you again and have a lovely week ahead! - Callum
Zero
Would rate this Zero. I have been unable to access my account via app for nearly a YEAR now after changing my phone even though I put in my correct pin and doing the exact instructions given to me online and via customer service. I have tried it all and it all didn’t work. Thinking of closing my account. Compared to other apps, Barclaycard app is by far the most difficult and annoying!
August 6, 2026
Unprompted review
Reply from Barclaycard
Hi, thank you for taking the time to leave this review on your experience with the app. I'm sorry to hear you continue to have difficulties accessing your account this way.
I've left a link below with the ways to get in touch, for further support or to discuss in more detail, https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Excellent banking service,professional…
Excellent banking service,professional and understanding
August 5, 2026
Reply from Barclaycard
Hi there, Adam👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot, I'm glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Need to bring back telephone and paper…
Need to bring back telephone and paper contact as a priority.
June 8, 2026
Reply from Barclaycard
Hi Peter, thank you for taking the time to leave this review on your experience. I'm very sorry we've failed to meet your expectations with the contact options available. It’s not our intention to leave customers feeling this way.
I've left a link below with the ways to get in touch, for further support or to discuss in more detail including our contact numbers: https://www.barclaycard.co.uk/personal/contact-us
Apologies again for any disappointment caused. Take care - Kate
Reply from Barclaycard
Hi there, Polyanna👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot, I'm glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Resolves issues quickly
July 30, 2026
Reply from Barclaycard
Hi there 👋 I hope you're doing good! Thanks for taking the time to leave us a 5-star review here on Trustpilot. I'm so glad you're happy with our service. We really appreciate you taking the time to share your experience here, thank you again and take care! 🙂 -Tom
Reply from Barclaycard
Hi there, Mandy 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! -Tom
Trusted service
I’ve used Barclaycard for many years. Very helpful in dispute resolution in suspected fraud.
March 10, 2026
Reply from Barclaycard
Hi there, Valerie 👋 I hope you're doing good! Thanks for taking the time to leave us a review here on Trustpilot. We really appreciate your feedback, take care! -Tom
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