No star review .. DO NOT BIUY especially if you’re wanting for a holiday . i ordered 2 day shipping 6th june still waiting with no order update. email address doesn’t work ( bounced) . $140 dollars... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wish I could give No stars! First I was promised free socks and a blanket with my order, so the next day I see that they removed the free blanket from my order and only sent out 3 of my items, ok I... See more
Horrible customer service!!! Shipped my package to a different address and refused to fix the matter I’m not even sure how the payment went thru since the zip didn’t match my billing address no ref... See more
Company details
Information provided by various external sources
Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
Contact info
90 Northfield Avenue, 08837, Edison, United States
- 877.728.9272
- tfreno@barenecessities.com
- www.barenecessities.com
2.5
Poor
505 reviews
Replied to 27% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She seemed to understand that bras just…
She seemed to understand that bras just fit others differently and that I’ve probably lost weight and she made it all a smooth transition for me. I didn’t feel uncomfortable. Great service from beginning to end over the phone.
October 31, 2023
Unprompted review
Reply from Bare Necessities
Thank you for reviewing your experience with our Bra Fit Experts. We’re happy to hear the representative you were assisted by was able to make your transition to a new size as easy as possible for you. Our team of Bra Fit Experts takes pride in providing professional bra fits and making every customer feel completely comfortable and truly valued! We look forward to doing business with you again in the near future!
Kimberly great support
Kimberly, Was very helpful, patient, knew how to guide me in returning and buying for a better fit. I enjoyed her support and your on line service. Thank You! Lynn
October 28, 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to share your kind feedback with us. We strive to make every shopping experience extraordinary. We read and review all feedback in order to help us provide a positive customer experience. I am so happy to hear that Kimberly was so helpful! We really appreciate your comments and look forward to doing business with you again in the near future.
Wow what an Aha Moment……I received…
Wow what an Aha Moment……I received Warner Hipsters that were not what I expected……I had the most Lovely Positve call with a Supervisor named Brandi that took a bad experience and made it a Great Experience…….I will always work with this Company and share the Love with Others….
Thank you for Creating a Great Outcome ❤️
October 27, 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to review your recent experience with one of our supervisors, Brandi! We are thrilled to hear she was able to ensure that you had a positive experience. We appreciate you helping to spread the love about Bare Necessities! We hope to have the opportunity to assist you again in the very near future.
I really appreciated being able to…
I really appreciated being able to speak with someone knowledgeable and who could help me find the right bras. Kerri couldn’t have been more helpful. Also being able to speak with her after receiving my order and go over choosing other alternatives was very helpful.
October 13, 2023
Unprompted review
Reply from Bare Necessities
Thank you so very much for your feedback! It is so wonderful to hear such positive reviews from our customers about how diligently our team is working to provide such memorable experiences. Kerri is an asset to our team and is always happy to go above and beyond for her customers. We hope that this experience leads you to come back to Bare Necessities again for all your intimate apparel needs. Thank you again for the time you took to recognize the hard work we put in to satisfying the needs and concerns of our customers.
Elite customer experience!
Exceptional customer service. Above and beyond my expectations! I had a complicated transaction and she handled the complete transaction perfectly.
October 18, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this wonderful feedback about your recent experience while shopping with Bare Necessities. We are truly grateful that our team exceeded your expectations, and assure you that we will strive to continue to do so every time you return to Bare Necessities in the future. Every transaction, no matter how complicated, deserves to have the skillful assistance of a devoted member of the team so that we ensure your complete satisfaction! We look forward to having the pleasure of speaking with you again soon!
My order still isn’t shipped.
October 18, 2023
Unprompted review
Reply from Bare Necessities
Thank you for your review! We are so sorry to hear that your order has not yet been shipped. We have reviewed your order details and see that your order is still within the 3-5 business days processing time (6-10 business days total shipping timeframe) quoted, as it is shipping internationally and does take some additional time to clear through customs.
Please note that you will never be charged until your order ships. If for any reason your order will not be arriving to you before the time you need it and you would like to cancel your order instead, please be sure to follow up with us at info@barenecessities.com and one of our Customer Service Representatives would be happy to assist you. Should you decide to leave your order open, we will notify you by email as soon as it ships out!
We are so sorry for any inconvenience you may have experienced and are here to help in any way that we can.
The customer service representative I…
The customer service representative I dealt with was very thorough and kind. She resolved my problem and made the issue very simple.
October 16, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for letting us know that the member of our team who assisted was able to do so competently and with kindness - that really means a lot to us! We are glad she was able to resolve your issue swiftly and we certainly hope that you will return to Bare Necessities again soon so that we may have the opportunity to ensure your complete satisfaction!
I Can Hardly Believe My Good Fortune!
I can hardly believe my amazingly good fortune to have had Kerri answer my phone call! Having worked as a fitter in stores, she was the perfect person to sort out my vexing ongoing bra sizing issue. She knew just what to ask me, had me do specific measurements, and then settled on two possible sizes that were completely new to me. I so look forward to trying on my new bras, and to working with Kerri again! Give that girl a promotion!! xoxox
October 16, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this delightful feedback about your time interacting with Kerri. She is a long-standing member of our knowledgeable team of Bra Fit Experts, and she cares deeply about delivering memorable experiences and complete satisfaction to every customer she assists. We are so glad that came across during your interaction with her, and we are certainly going to provide her with recognition for competently helping you to resolve your sizing issue. It is OUR good fortune to have you as a loyal Bare Necessities customer, and we look forward to having the pleasure of speaking with you again in the near future!
Reply from Bare Necessities
Thank you for letting us know that our staff delivered the helpful assistance you deserve while shopping at Bare Necessities! We hope to have the pleasure of speaking with you again in the near future!
Great Customer Service
What made my recent experience great this morning was my customer service representative Kimberly. She was very professional, helpful, friendly and kind. She resolved my issue in no time.
October 16, 2023
Unprompted review
Reply from Bare Necessities
Thank you for sharing this positive feedback about your interaction with Kimberly! She is a valued member of our team, and we are so happy to hear that she was able to resolve your issue promptly and with the stellar level of service you deserve! We strive to ensure the satisfaction of every customer we have the opportunity to assist, and we are thrilled that her professionalism made it a GREAT experience for you! We look forward to assisting you again in the near future!
GREAT Customer Service
I love to buy bras & swimwear from bare necessities "and" Bianca was so helpful & courteous!! It's rare to receive GREAT Customer Service!!
October 14, 2023
Unprompted review
Reply from Bare Necessities
We are so thrilled to hear that you love to buy your bras and swimwear at Bare Necessities - because we love to have YOU as our customer! We never want it to be a rare occurrence for you to receive great service when shopping on our site, and we are really happy that Bianca did such a good job assisting you and delivered the satisfaction you deserve! We hope to have the opportunity to assist you again very soon!
My CUSTOMER SERVICE REPRESENTATIVE /…
My CUSTOMER SERVICE REPRESENTATIVE / BRA FIT EXPERT, BIANCA was so wonderful. I can not express enough how smoothly she handled everything and made it a very easy and enjoyable experience. The world and the work force need more people just like her. She was so kind and willing to go above and beyond to help me. I work in the court system, so talking with someone so kind is a pleasure always. She absolutely deserves 100 stars all the way and a day off with pay!!!! Thank you so much Bianca, you made my day.
October 8, 2023
Unprompted review
Reply from Bare Necessities
Thank you sincerely for taking the time to share this excellent feedback about your recent experience while shopping at Bare Necessities. It is wonderful to hear that Bianca went above and beyond to deliver such a memorable experience and that you were satisfied with the level of service she provided you with. We couldn't agree more - the world definitely does need more people like her, and we are grateful to have her on our team! We will provide her with the recognition she deserves for a job well done - and we give YOU 100 stars for being a GREAT customer too! Reading your glowing testimonial made our day too! We appreciate your loyal patronage, and we hope to have the pleasure of assisting you with your intimate apparel needs again in the near future!
Diana: Helpful, Knowledgeable, Experienced
I spoke with Diana in Customer Service and she was very helpful, knowledgeable & experienced in handling this type of situation regarding a backorder. I hope Bare Necessities will recognize Diana as a valued employee and asset to the company. I've been a client of theirs for many years and love their products and their customer service is top notch!
October 11, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to share this wonderful feedback about your recent interaction with Diana. We certainly agree that she is an asset to our organization, and we assure you that we will provide her with the recognition she deserves for delivering outstanding service to you. We are grateful to you for letting us know that your experience while shopping at Bare Necessities was TOP NOTCH! We appreciate your loyal patronage, and look forward to continuing to assist you with all your intimate apparel needs for many more years to come!
Fantastic service!!!
Finally, a company that has great customer service! I received a fast response that actually addressed the issue clearly and made sense! Really appreciate it! Will start shopping with you guys more because of this experience!!
September 28, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for making the effort to share this valuable information about your recent experience when shopping with Bare Necessities. Your feedback is important to us, and we are so happy that we were responsive to your needs and able to skillfully assist you and resolve your inquiry to your satisfaction. We love to hear that you plan to shop with us for all your intimate apparel needs, and we look forward to connecting with you again soon!
It’s not the mistake, it’s the recovery
I had placed an order during a huge 30% off sale. Anyone who knows about quality bras and who is on the bustier side knows bras are EXPENSIVE!! Well, I shopped my face off and was ready for my goodies when I noticed after several days my FedEx package had been sitting in the same spot for one week. This prompted me to call and Kimberly was on the other end of the line. She was able to determine my shipment likely did not get a different tracking number resulting in my package being lost but would confirm for certain by morning via email or phone call. Well, she refunded my money promptly and created a new shopping bag with all of my previously selected items. Let me tell y’all, the customer service was outstanding. I received that follow-up email confirming the package was indeed lost so I was able to repurchase my items. Here’s the extra: not only had Kim created my shopping bag and had it sent to me as a shared bag (meaning she could see my bag on her end), it included a wonderful discount code. Baby, Kim went even further and had my package expedited, you hear me?!? First-class service!!! I thoroughly enjoyed my experience! Yes, the hiccup was sucky but the customer service recovery made all that disappear. Customer service will ALWAYS be the determining factor in whether I will purchase from a company and BareNecessities has just made a forever customer.
September 29, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for taking the time to provide this glowing testimonial about your experience while shopping at Bare Necessities. We could not possibly be more thrilled to hear that Kimberly was able to ensure your satisfaction despite the issue that occurred with the delivery of your package. We consistently strive to go above and beyond to provide best-in-class service, and we are truly grateful that Kimberly helped to make this such a memorable interaction for you that you have declared yourself a FOREVER customer! We promise we will do everything we can to continue to exceed your expectations, and we look forward to having the pleasure of assisting you again in the near future!
The customer service representative…
The customer service representative gave me a superb experience. She was so calming to the point, that I could feel her positive energy, and spirit over the phone. She made my exchange transaction seamless. She was a joy and represents the company very well.
September 28, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this excellent feedback about your interaction with Kerri. She is a valued member of our knowledgeable team of Bra Fit Experts, and is truly passionate about delivering outstanding service to every customer she interacts with, so it is really wonderful to see that shined through while she was assisting you. We will be sure to provide her with the recognition she deserves for a job well done, and most importantly, we want to express our appreciation to YOU for your loyal patronage and being the reason we work so diligently to ensure the satisfaction of our customers. We hope to have the opportunity to assist you again in the near future! Thank you for shopping at Bare Necessities!
Justina is absolutely phenomenal
September 18, 2023
Unprompted review
Reply from Bare Necessities
Thank you so much for sharing this great feedback about Justina! She is a valued member of our team, and we are so happy that she exceeded your expectations and delivered the outstanding deserve you deserve and expect when shopping with Bare Necessities! We appreciate your loyal patronage, and we look forward to having the pleasure of assisting you again in the near future!
An exceptional sales associate is most important
Kerri provided outstanding customer service.
She is truly an asset to the Bare Necessities company.
She is knowledgeable about your products and extremely pleasant and friendly.
Overall an exceptional shopping experience.
September 15, 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to review your interaction with Kerri. We agree that she is an asset to our organization, and we are so happy to hear she used her extensive product knowledge to assist you so skillfully. Our Bra Fit Experts all take pride in providing unparalleled service while shopping on Bare Necessities. We intend to continue to deliver exceptional experiences to you in the future! We appreciate your loyal patronage, and look forward to having the opportunity to assist you again soon.
What to do???? Kerri to the Rescue!
Kerri was given an unusual situation when presented with multiple gift cards. She and her crew worked tirelessly to solve this puzzle and succeeded!
Thanks so much Kerri!
September 14, 2023
Unprompted review
Reply from Bare Necessities
Thank you for taking the time to express your gratitude to Kerri and the Bare Necessities Team. We are so happy to hear we came up with a resolution that suited your needs. Our whole team takes pride in providing stellar customer service to all. We look forward to doing business with you again in the near future.
Not quite sure… no one answers the phone
Was going to order from this company but no one ever picks up the phone.
Going to pass.
September 1, 2023
Unprompted review
Reply from Bare Necessities
We deeply regret to hear that you had an issue getting through to a member of our team. The hours of operation for our call center are: Monday through Thursday 8:30am-8:00pm EST and Friday and Saturday 8:30am-5:00pm EST. We have a large team of associates available to assist during these hours, and also have a callback feature so that if you call in and there is not an agent readily available to assist at that moment, we can just call you back as soon as there is someone who can handle your inquiry. We also have a chat feature on our website so that you can chat with a representative any time one is available to assist. We sincerely hope that you will try to reach us again by calling 1-877-728-9272 at your convenience. We would love to have the opportunity to assist you with ordering garments from our great selection that we hope you will truly love!
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