Barker and Stonehouse Reviews 

72,064
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories Supplier
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(72,064)

11,292 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New sofa delivery, excellent customer service.

Our new sofa arrived today at the expected time. Delivered by two polite and very friendly gentlemen. Thomas and Stefan carried the very heavy sofa to our location of choice and carefully unwrapped it, secured the legs and positioned as requested, before removing all the packaging. Thank you to a great delivery team 😊

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Chest of Drawers in an Awkward Cottage

We bought a chest of drawers through Jarrolds and it's beautiful - the dark wood is a perfect match for the timbers in our old cottage so it doesn't look out of place even though it's 200 years younger! The guys who delivered it, Gary and Levi from Norwich, were brilliant too - it wasn't an easy one with awkward corners, very low doors and a flight of uneven wooden stairs, but they dealt with it really well. Would 100% recommend.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great product + delivery team

Just received out order and we’re so pleased. The delivery from Stewart and Matt D was excellent. They assembled everything and placed the furniture in our desired room for us. Really grateful for their help.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

​I honestly can’t speak highly enough…

​I honestly can’t speak highly enough of the delivery we received today. Thomas and Stefen brought our new chairs, and it was hands-down one of the best delivery experiences I’ve ever had.
​From the second they arrived, they were friendly, remarkably efficient, and genuinely helpful. They handled everything seamlessly and represented the company brilliantly. Beyond being completely professional, they were brilliant fun an absolute double act, like a young Ant and Dec! They completely brightened our day.
​Absolute credit to the team. 10/10 service!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery chaps

Delivery chaps - Jason and Des - excellent - were very respectful in our house and laid down floor covers to protect flooring etc. They did a super job. Even showed us how to extend our table

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Delivery and Experience

Matt D and Stewart delivered my sofa and despite being in a flat up two flights of stairs they made the process really easy, comfortable and stress free. Really lovely guys and a really amazing sofa :) 100% would recommend

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Dining table and chairs

Bought a dining table, bench and chairs, which we are very happy with the service in store and delivery which was by Luke and Alex who arrived with the timeslot and were friendly and helpful.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, friendly efficient delivery even when it was not a straightforward fit.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, rang beforehand with a time they would be arriving. Built a sofa & bed, very quickly & effortlessly. Delivery team, Ste & Chris were outstanding. Thank you for making my new home a Barker & Stonehouse home.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely table

Lovely table. Delivery team of Tapiwa and Tom H very prompt, polite and helpful.

September 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look