Barnard Marcus Reviews 

Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful

Alex Harrison Knox was excellent!
Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.
5 star service and would highly recommend!!

We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.

1) toilet does not flush
2) no heating
3) disgusting mattress in one room
4) no hot water
5) non- functioning shower but there is no hot water anyway.
6) massive hole in wall behind washing machine

So if you are a tenant be ware!!!

And if you are a landlord…. Watch them like a hawk… your brand is being damaged.

Get a grip people!!!

Paul O-T who works here asked for my private payment details to take holing deposit and my card was fraudulently used shortly after. I had a new card sent out and my first use of the card was with Barnard Marcus again, this time the manager Jordan D-G, who took my card out of my sight to take deposit payment and shortly after again my card was used for the same company fraudulent transaction. Stay clear or at least do not let them see or hear your payment information. So many more issues with these Agents too, don’t reply to messages, offer the landlord illegal advice etc. Police report has been raised for fraud and the bank are working with the police on it and also they forced us to move in quickly to a flat that had so many outstanding repairs was a hazard and because of their incorrect advise to the landlord we are taking her to court for breach of the contract. Cannot stress to avoid enough! Telling everyone about it and they’re appalled! Not worth the risk to ever work with Barnard Marcus, esp South Croydon branch again!!

I have read all the bad reviews but have to say that this was not my experience. From the first viewing to the final exchange of contract, Jake was always helpful and friendly. Was always available, answered all my questions and dealt smoothly with any hiccups. I am very happy in my new home

Appalling Experience at Barnard Marcus Streatham Branch

I am compelled to share my extremely disappointing experience with Barnard Marcus Streatham by leaving this 1-star review. The events that unfolded during my tenancy with this agency have been appalling, prompting me to caution potential clients.

During a recent vacation, my rented flat became the target of a burglary orchestrated during house viewings organised by Barnard Marcus Streatham. The lack of communication regarding these viewings, coupled with the unprofessional conduct of their staff, has been profoundly distressing.

The senior manager, Bernardo Reggi, completely disregards tenant rights and safety. Despite explicit requests for communication via email due to work commitments, persistent phone calls disrupted our lives. Additionally, the failure to report the burglary during a viewing and the subsequent conflicting statements provided to the police only added to the chaos.

My attempt to address these issues during a visit to their office was met with aggression and unprofessional behaviour from Mr. Reggi. Instead of empathy and resolution, I experienced hostility.

In light of these incidents, I implore potential clients to be cautious when considering Barnard Marcus Streatham for their property needs. The lack of security measures during viewings, miscommunication and unprofessional conduct of their staff are serious red flags.

Moreover, after the property was burgled, they refused to provide the landlord’s contact details, as Bernardo Reggi (Senior Manager) claimed that the landlord "doesn’t have time for people like us" since he owns multiple properties around the area and doesn’t want to waste his time on us.

I sincerely hope that this review serves as a warning and encourages the agency to take immediate action to rectify their shortcomings and ensure their clients' safety, security, and well-being. Finally, I want to warn everyone that the 5-star reviews you see here are from the estate agents who keep begging the people to leave reviews after they signed the papers, as they asked me around 5 times when I signed with them. Therefore, it doesn’t truly reflect their professionalism at all.

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:
We: Interested in purchasing this property on cash. Can we view it.
Callum: No.
We: Umm, ok, could we atleast see a video?
Callum: No.
We: How are you proposing to sell this without us being able to see it?

Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

I am a landlord who pays a not insignificant amount of money to Barnard Marcus so that my flat can be managed in my absence. I have to say, it is rare that you encounter this level of incompetence.
They left my tenants with no heating for over a week even though I had outlined what needed to be done to resolve the issue.
They do not read, or at least read but do not understand simple emails that are sent to them and are generally acopic.
Cannot wait for the contract to be up so that I can get rid of them.
Avoid at all costs.

Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.

Thank you Leon and Eva, who worked extensively and extremely hard to sell my flat in Crouch End. Barnard Marcus Muswell Hill, is a practical and realistic team, with a personal approach, resolving sales matters in person, over the phone and by following up emails with a chat. They are from my experience realistic and you might have to wait for the right applicant but they turn out to be the right fit and successful candidate/s for your property. In fact I had 4 offers more than enough to choose from. That comes with experience and knowledge of the area and fitting the right applicants to affordability and lifestyle. So this kind of experienced wisdom which Leon and Eva display as a team is very , very, extra special. It certainly benefited me and got me through successfully to a successful sale for my property which was marketed by Barnard Marcus Muswell Hill. Thank you and all the best for the future as I move on from Crouch End. I highly recommend Barnard Marcus Estates Agents, Muswell Hill.

We are currently in the process of completing both the sale and purchase of our properties with Barnard Marcus, Feltham, where all the staff that we have had dealings with, in particular James and Evan, have shown us nothing but professionalism throughout the process. They have kept us up to date on both the sale and purchase from the moment we walked through their door and we would certainly have no hesitation in recommending them and would definitely use them again in the future. There may be some negative reviews about the service they provide, however we can honestly say this has not been our experience and people reading these reviews should not be put off by them.

Worse customer service: Barnard Marcus Muswell Hill.

Following a bereavement case Barnard Marcus refused to transfer the deposit to me. Didnt want raise a complaint to TDS. The landlord and myself had to raise a complaint with TDS, who transferred the funds straight away.

Started a complaint process with Barnard Marcus. Customer Service as poor as the local BM Muswell hill. Agency didn't see any issue with the non acceptance to transfer the deposit, get TDS involve and just dismissed the case.

Asked for last resolution email to go to Ombudsman property, no replies after that.

Really poor service, not sure that they know what they are doing. Will be scared to put a deposit them as it is a hassle to get it after.

The service I got from their Ealing office from the initial pricing of my property, personally arranging and managing potential client visits, managing the final agreed price from offer to staying involved once the legal process had begun was both professional and exceptionally helpful.

My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one …

A few weeks ago we contacted the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed.

I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest

Barnard Marcus Tooting- The most unprofessional team of people. Refused to provide a contact number for our landlord when our house was in dangerous condition, mould, rats, broken toilet, broken shower etc… Stated they have nothing to do with the property anymore, however our rent is sent to them directly every month. Manager Marta was very rude and ended the phone on me when I tried to explain that the house is not suitable to live in. Avoid this estate agents.

Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!

I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.

In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.

In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.

Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour.

Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.

Thornton Heath branch stay far away. If you need a property to rent go elsewhere they are the worst most unprofessional agents I have used.
Why has it taken three months for my deposit to be returned to me!!??? I have been ignored my emails phone calls no one calls back they are horrible stay CLEAR!!!

Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.
Manager Vidas and the team were super proactive and the house got rented in no time.
Would highly recommend

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.