Barnard Marcus Reviews 

523
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many people reported a non-existent or poor level of customer service, often struggling with a lack of communication, unreturned calls, and unanswered emails. Reviewers frequently described staff as unprofessional, rude, or unhelpful, with some experiencing obnoxious behavior. Additionally, several customers felt pressured into using specific services or found the information provided to be unclear or incomplete, leading to concerns about conditional selling. Conversely, some people were satisfied, particularly highlighting the professionalism and dedication of specific staff. These customers praised agents for being supportive, reassuring, and providing excellent communication and personal touches throughout their selling or renting process, leading to smooth and efficient transactions.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reviewers praising specific individuals for their... See more

Service

People report ambiguous experiences with service, with some customers expressing high satisfaction, praising... See more

Customer communications

Customers consistently express dissatisfaction with contact and communication, reporting a lack of follow-up... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the helpfulness and... See more

Location

Reviewers mention ambiguous feedback about location, with some customers referencing specific branches like... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and... See more

Rated 1 out of 5 stars

The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.... See more

Rated 1 out of 5 stars

A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you requi... See more

Rated 1 out of 5 stars

Avoid Booked a valuation online Email confirmation received Arranged keys Waited in Got a call Saying no one is available. Then a call saying sorry head office doesn’t pass on b... See more


Company details

  1. Real Estate Agents

Written by the company

Buy, Sell or Rent your home in London with Barnard Marcus. Part of Sequence, award-winning national estate agency selling thousands of properties across the UK.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

523 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(523)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spam post

Please ask your leaflet workers not
To ignore the no spam post signs!!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Leon was fantastic and nothing was too…

Leon was fantastic and nothing was too much trouble. Despite dealing with some difficult access issues, he remained positive and helpful throughout. His team were also great and super helpful.
Overall an excellent experience. Well done team Muswell Hill!

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company for landlords

Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

The service from Millie and the team at…

The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Trusted letting agents

Millie from North Finchley is super professional, showed me round 5 properties and was really flexible when I couldn’t make some viewings. Also listened to my specifications and only showed me relevant properties. Thank you!

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Max Harffey was absolutely brilliant…

Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

Covent Garden

I had an incredible experience working with Jake at the Covent Garden branch of the estate agency. From the moment I walked in, he exhibited exceptional professionalism and knowledge of the local real estate market.

Jake's dedication to finding the perfect property for me was evident throughout the entire process. He listened attentively to my requirements and preferences, ensuring that he only presented me with properties that truly matched my needs.

What stood out most was Jake's commitment to transparency and honesty. He provided valuable insights into the properties we visited, including potential pros and cons that I hadn't considered. It's clear that he prioritizes his clients' best interests above all else.

Throughout negotiations and paperwork, Jake was a reliable guide, always accessible and prompt with responses. He made a complex process feel straightforward and stress-free.

Thanks to Jake's expertise and unwavering support, I found my dream home in London. I couldn't be happier with the outcome, and I wholeheartedly recommend Jake to anyone seeking a top-notch estate agent in the area. His professionalism, knowledge, and dedication truly set him apart.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Quick and helpful!

I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍

June 16, 2023
Unprompted review
Rated 4 out of 5 stars

They worked hard

This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.

September 19, 2023
Unprompted review

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