I scheduled an appointment and booked the car in for repair. However, after waiting for hours, on collection of the car, there was little evidence that any work had been done at all, given that the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There Cambourne showroom SERVICE TEAM never ever picks up the phone!! Calls route to to call centre and even they have problems getting through even to switchboard when two ladies sit at their desks p... See more
The tried to scam me and rip me off with a £3-5K repair charge for repairs they made up and are not needed at all. The trite scenario of a single woman that brings her car in for inspection and they t... See more
Barons Cambridge. Ripped me off on the finance side of a new 5 series with hidden charges and not giving me the discount BMW Group promised. After complaining to BMW HQ, Barons response was "our relat... See more
Company details
Information provided by various external sources
Welcome to Barons Cambridge, Cambourne. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.
Contact info
Sheepfold Lane, CB23 6DW, Cambourne, United Kingdom
- www.baronscambridgebmw.co.uk
1.4
Bad
44 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Experience
I recently bought my BMW M2 from Barons Cambridge dealing with Scott H. From start to finish the service was amazing.
I test drove my car on a Saturday and hand the keys in my hand by Wednesday morning. All the services and extras that were agreed upon had been carried out with no fuss. They even beat a very competitive quote from another dealership.
Highly recommend, very easy and pleasant car buying experience.
February 20, 2019
Unprompted review
Barons Cambridge
Barons Cambridge. Ripped me off on the finance side of a new 5 series with hidden charges and not giving me the discount BMW Group promised. After complaining to BMW HQ, Barons response was "our relationship has broken down" and that's them wiping their hands of me on a £60k purchase. Will not be using again.
February 14, 2019
Unprompted review
Allow lots of time if you have to sit…
Allow lots of time if you have to sit around around while your car is being fixed.
My BMW was recalled. I was told that there was no courtesy car and that I would have to wait in the coffee area "for up to 1.5 hours."
They offered to clean my car while it was in the garage which was the only upside of my Barons experience (and meant this wasn't a one star review.) In the end, I sat around waiting for 2 hours and 55 minutes. With the drive to the garage being 25 minutes each way, I wasted four hours of my life because of their problem. An apology for the inconvenience or for having to wait for almost 3 hours would have been nice.
December 19, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.