From the start we dealt with Duncan when purchasing the car who went out of his way to be helpful and said any problems to contact him, which we did when we couldn't understand all of how the dashboar... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
There were a few things we were unsure of with certain apps with our phone connecting to the car. We made an appointment with Brandon, who explained everything we asked, he was very knowledgeable,... See more
Company replied
My BMW X5 was in for an oil service today, I was offered the usual wash and vac courtesy clean which, needless to say, I accepted. I would like to both thank and congratulate whoever cleaned it, you... See more
Company replied
Nothing was too much trouble and the whole process of buying an approved used car was efficient and straightforward. Car was valeted and presented to a very high standard. My sales professional Chris... See more
Company replied
Company details
Written by the company
BARRETTS OF KENT, SINCE 1902. COMBINING TRADITIONAL VALUES OF THE PAST, WITH THE CARS OF THE FUTURE. Proud new and used car retailers for Jaguar, Land Rover, BMW, MINI and Honda. With over 120 years of experience as a family-owned and operated business, we pride ourselves on great customer service and our wealth of automotive knowledge. We are passionate about making the car buying process an enjoyable experience, with a team of professional staff, that you can trust and rely on to guide you through seamlessly. Our service doesn’t just stop when you leave our showrooms, we are here to help you through your entire journey, which is why we build the strong, long-lasting relationships we have with our customers.
Contact info
Broad Oak Road, CT2 7PQ, Canterbury, United Kingdom
- www.barrettskent.co.uk
4.6
Excellent
1K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Barrettes mini…
Excellent service from Barrettes mini Ashford as always a good price for the mot and they cleaned the car too! Not many places do that!
December 17, 2024
Unprompted review
Reply from Barretts Kent
Hi Caroline,
Thank you for your five-star review and great comments.
Again another great experience with…
Again another great experience with Barrett’s, they are always polite and courteous. Customer service in my experience has always been excellent.
December 16, 2024
Unprompted review
Reply from Barretts Kent
Hi Neville,
Thank you for your five-star review and great comments.
Brilliant service as always
Brilliant service as always. Particularly like the walkthrough inspection video. Courtesy car made available, my car returned cleaned. Thank you.
December 16, 2024
Unprompted review
Reply from Barretts Kent
Hi Paul,
Thank you for your five-star review and great comments.
We dropped the car off early we were…
We dropped the car off early we were greeted with a hot drink of our choice made to feel welcome as usual the air bag was replaced and the car was cleaned free of charge .
December 14, 2024
Unprompted review
Reply from Barretts Kent
Hi Mrs Davies, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Service is always good
Service is always good. Efficient, friendly and well organised. Customer is always keep informed of progress.
December 10, 2024
Unprompted review
Reply from Barretts Kent
Hi Peter, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
Had to bring my car in for a recall
Had to bring my car in for a recall, which was carried out quickly and with lots of communication resulting in a smooth experience, I always bring my car to Barrett’s as they always go the extra mile with service and communication.
December 12, 2024
Unprompted review
Reply from Barretts Kent
Hi, thank you for your five-star review and great feedback. We're glad you received excellent service at Barretts.
I have to give Barretts a five star…
I have to give Barretts a five star rating . I couldn’t fault their service
Sophie had everything organised before hand , from picking my car up ( the chap was professional ) to keeping me well informed to what was happening and to delivering it back to me. First class service Barretts of Ashford thank you.
December 12, 2024
Unprompted review
Reply from Barretts Kent
Hi Cynthia, thank you for your five-star review and great feedback. We're glad you received excellent service at Barretts Ashford.
Customer Service
Customer Service is as important as the vehicle itself. Many thanks to Ellie Rees-Davies for negotiating me through my service in such a professional & positive manner. A great ambassador for the brand!
December 9, 2024
Unprompted review
Reply from Barretts Kent
Hi, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts, we will pass this on to Ellie and the team.
As always great communication, support and attention. Lovely staff. Can't fault anything.
As always great communication and atte
December 11, 2024
Unprompted review
Reply from Barretts Kent
Hi Gillian, thank you for your five-star review and great feedback.
Good friendly service
Good friendly service , kept me informed of any updates. Quick service , very happy
December 11, 2024
Unprompted review
Reply from Barretts Kent
Hi, thank you for your five-star review and great feedback, We're glad you were happy with the service at Barretts.
As always great service from Barretts…
As always great service from Barretts BMW team members. Special thank you to assistance service manager Miss Abbey Davies who dealt expertly with my recent problems on the car whilst on holiday in France and Miss Sophie Simpson who looked after me once the car had been repaired.
December 10, 2024
Unprompted review
Reply from Barretts Kent
Hi Urban KUHL,
Thank you for our five-star review and great comments. We will pass your comments on to Abbey, Sophie and the rest of the team.
Had a 10/10 experience would be using…
Had a 10/10 experience would be using them again thanks again
December 9, 2024
Unprompted review
Reply from Barretts Kent
Hi Dilshad,
Thank you for your five-star review and great comments.
Reply from Barretts Kent
Hi Stephen,
Thank you for your five-star review and great comments.
Excellent service
Excellent service, maintenence on car was carried out quickly and I felt I got value for money.
December 6, 2024
Unprompted review
Reply from Barretts Kent
Hi Mr Parker,
Thank you for your five-star review and great comments.
Fabulous customer interaction from drop…
Fabulous customer interaction from drop off to collection. Intermittent fault with Z4 which typically resolved itself on deposit to garage, but reactivated on way home. Nonetheless kept fully informed during the day, and will need to re-book, but fully confident with service team.
December 5, 2024
Unprompted review
Reply from Barretts Kent
Hi Paul,
Thank you for your five-star review and great comments.
First service on my 225e all good kept…
First service on my 225e all good kept informed and I chose pick up and delivery which suited me this time and was done brilliantly all in all a pleasant experience
December 5, 2024
Unprompted review
Reply from Barretts Kent
Hi Nicholas,
Thank you for your five-star review and great comments.
Barretts Ashford
Always take my BMW Barretts at Ashford . Bought the car off of them in 2019 and have had it serviced there ever since
Always treated well and they always do a first class job
December 4, 2024
Unprompted review
Reply from Barretts Kent
Hi,
Thank you for your five-star review and great comments.
Great staff
Helpful staff; lovely waiting area; car serviced while I waited, and cleaned for good measure!
December 5, 2024
Unprompted review
Reply from Barretts Kent
Hi Natasha,
Thank you for your five-star review and great comments.
Barretts did what they promised
Barretts did what they promised, very important in todays sad world.
December 3, 2024
Unprompted review
Reply from Barretts Kent
Hi Phil, thanks for taking the time to leave your kind feedback and five-star review. Customer service is very important to us and we're happy to hear we didn't disappoint.
Great service from Ashford workshop
Great service from Ashford workshop, particularly from Tanya Aksarova; she kept me informed of progress and sorted out two problems for me - Thank you Tanya
December 4, 2024
Unprompted review
Reply from Barretts Kent
Hi Mr Palmer, thank you for your five-star review and great feedback. We're glad you experienced great service at Barretts.
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