Bartletts Solicitors Liverpool Reviews 254

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Bartletts, very professional, happy client.

Bartletts and especially James Edwards worked on our recent purchase and we can't thank him enough. He kept us updated throughout and was always on hand with great advice. I can't recommend them enough.

February 27, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi Jeff,

Thank you for reviewing James Edwards' property service.

All the best,

Bartletts Property Solicitors Liverpool

Rated 5 out of 5 stars

Louise Nelson Review

Louise has managed many important transactions for our family including Lasting Powers of Attorney for both of our parents, the purchase of one property, and the sale of two other properties.
Louise has always carried out her duties in an accurate, efficient, and professional way, and I would recommend her to other clients of Bartletts Solicitors

March 23, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi John,

Thank you for taking the time to review Louise Nelson's Lasting Powers of Attorney and conveyancing services.

All the best,

Bartletts Lasting Powers of Attorney Solicitors Liverpool

Rated 5 out of 5 stars

Would Recommend

Louise and her team are efficient and swift. Happy with the service and would recommend.

January 10, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hello Andrew,

Thank you very much for reviewing Louise Nelson's conveyancing service.

All the best,

Bartletts Residential Conveyancing Solicitors Liverpool

Rated 4 out of 5 stars

My experience with Bartlett’s Solicitor…Car Crash

My experience with Bartlett’s Solicitor were great. I was deal by Sian who represented my case. She handled my case quite quick. She kept me updated very frequently. I was very happy with the outcome. I would recommend to family and friends in the future.

March 17, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi Sourintha,

Thank you for reviewing Sian's car accident service.

Kind Regards,

Bartletts Accident Claim Solicitors Liverpool

Rated 5 out of 5 stars

Stress-free experience

Professional, stress-free and efficient service! Couldn't be happier with the result!

January 12, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mr. and Mrs. Gidoomal,

Thank you very much for reviewing our solicitor James Edwards and the commercial property department.

Kind Regards,

Bartletts Solicitors of Liverpool

Rated 5 out of 5 stars

Very efficient and thorough service

Very efficient and thorough service. Bartletts handled my family conveyancing expertly. I was particularly impressed with Sophie's personal touch. She always had the wellbeing of her client at the forefront of what she was doing. I would recommend them to anyone looking for a solicitor.

December 22, 2022
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi Jo,

Thank you very much for reviewing Sophie's conveyancing service.

Kind Regards,

Bartletts Conveyancing Solicitors Liverpool

Rated 5 out of 5 stars

Very professional service

Very professional service, looked after me very well! Would definitely recommend Sophie McGregor

November 10, 2022
Unprompted review
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Reply from Bartletts Solicitors Liverpool

Hello Linda,

Thank you very much for reviewing Sophie's property service.

Kind Regards,

Bartletts Property Solicitors Liverpool

Rated 5 out of 5 stars

Excellent support and service from…

Excellent support and service from James Edwards on a recent protracted and difficult commercial property sale and lease. James provided cool counsel and prompt responses despite the other party's dithering and delay.
James has been consistently professional since our first dealing with him 6 years ago through a number of commercial property transactions and we wouldn't go anywhere else. Strongly recommended.

January 20, 2023
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi,

Thank you for reviewing James' commercial property service.

Kind Regards,

Bartletts Commercial Property Solicitors Liverpool

Rated 1 out of 5 stars

Had a terrible experience with Bartlett's

Had a terrible experience with Bartlett's Solicitors. Louise Nelson represented me during a difficult period of me buying my ex-partner out of the house. The lack of communication was absolutely shocking. Attention to detail was even worse. Both of which made a difficult experience even more stressful. Multiple errors were made on documents, which caused unnecessary delays. Jenny, Louise's Secretary also emailed the incorrect email address, in which she disclosed my property details. Fast forward nine months and the Land Registry have advised that due to non-compliance and no response via mail from Bartlett's the property is still listed as being jointly owned. Due to this the Land Registry will be closing the application next week. Not impressed at all. Feel absolutely robbed and appalled that this is still ongoing after all this time. Would not recommend.

April 13, 2022
Unprompted review
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Reply from Bartletts Solicitors Liverpool

Dear Emily,
Louise Nelson has now been in contact with you to confirm that the application to the Land Registry has been dealt with successfully. The backlog of work at the Land Registry meant there was a delay after your application was lodged in April last year. Sincere apologies for the perceived lack of communication, and we hope that you will be satisfied with the final result.
Kind regards,
Bartletts Solicitors.

Rated 5 out of 5 stars

Great experience,I can’t speak highly…

Great experience,I can’t speak highly enough about Sophie mcgregor,our solicitor dealing with the sale of my late mother’s house and probate procedure,she was efficient,sympathetic,and informative a credit to the firm,as was Lois her assistant who had a lovely phone manner and kept me informed with emails throughout the difficult time. Thanks to both of you and merry Christmas and a happy new year xx

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

How lovely to deal with an extremely efficient and reliable commercial property team and especially James Edwards who was always available when I needed him - I may have aged him ten years but he has truly been amazing! I highly recommend him.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Sian Taylor

Sian Taylor, is wonderful at her job. She is efficient and Thorough and very knowledgeable. She kept me informed and updated on everything that was going on with my case and responded to all my calls and emails and enquiries asap. Honestly I would recommend Sian at Bartlett solicitors 10 out of 10 times. Very very satisfied

September 17, 2021
Unprompted review
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Reply from Bartletts Solicitors Liverpool

Thank you. Sian will be happy.

Rated 5 out of 5 stars

Sian at Bartletts recommended

Sian at Bartletts was extremely professional and during covid was trying to get.my case resolved. Eventually I won the case and Sian was so helpful and any time I had a question she would always contact me back promptly.

November 1, 2021
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi Alexis,
Sian will very much appreciate your message.
Wishing you the best,
Bartletts Solicitors

Rated 5 out of 5 stars

I have had a few house sales and Louise…

I have had a few house sales and Louise has always been the conveyancer we have used, she has kept us updated and always gone above and beyond. I would highly recommend Bartletts for conveyencer needs.

September 3, 2022
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Karla,
Your review will mean a great deal to Louise and her team. Keeping clients updated is tricky, so thank you mentioning it.
Bartletts Solicitors

Rated 5 out of 5 stars

Very efficient service. Would recommend!

Recently had help from James Edwards at Bartletts in the Residential Conveyancing department for a house purchase. Very efficient and rapid correspondence and he was always easy to contact if there were any concerns I had. James was recommended via word of mouth and I wouldn’t hesitate to use the company again in the future.

July 25, 2022
Unprompted review
Rated 2 out of 5 stars

Got a recommendation to use for sale of…

Got a recommendation to use for sale of property. ‘I’ll send you an email’ ? Do you have my email? Got a pdf to fill in an return! If that was the start of the process it put me right off. Went somewhere more professional!

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

very pleased with the service

very pleased with the service I received from Bartletts Solicitors in particular my appointed solicitor Lydia Windrow who gave me a lot of confidence and achieved a very satisfactory settlement.
Tony Taylor

February 15, 2022
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hi Tony,
Much appreciated for taking the time to leave a review for Lydia.
Best regards,
Bartletts Solicitors

Rated 5 out of 5 stars

Professional from start to finish

My experience of dealing with Bartletts Solicitors in Liverpool, was a pleasure. Sian dealt with my case and responded quickly and professionally to all my correspondence. I was amazed and thrilled when my claim was won and awarded to me within a small period of time.

February 14, 2022
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Trish,
Thank you for leaving a review about Sian and her service.
All the best,
Bartletts

Rated 5 out of 5 stars

Most helpful

Most helpful, reassuring, pleasant and professional.

January 27, 2022
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Rosemary,
Thank you so much for taking the time to leave a review for James Edward's and Sophie McGregor's service.
Feedback is so important for the team to gauge if they are meeting expectations for new and existing clients.
Wishing you the best for the future,
Bartletts Solicitors

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