DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more
Company replied
I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more
We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more
Company details
Written by the company
Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk
Contact info
Marldon Chambers, 30 North John Street, L2 9QN, Liverpool, United Kingdom
- 0151 227 3391
- customerservices@bartlettslaw.co.uk
- www.bartlettslaw.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bartletts won my case with total professionalism and warmth.
I was recommended Bartletts after a hair salon left me with hardly any hair after a bleach treatment.
I had never taken action against anyone before and was very unsure about my decision and what was involved the process.
I was initially put in touch with one of their solicitors, Nicola.
We spoke on the phone and she asked for more detail and photos to be sent via email.
She was extremely friendly and sympathetic and warm.
At a later time during the process, Lydia took over the case and was equally as lovely.
The friendliness did by no means mean they were not professional.
The process took two years due to no fault of Bartletts, but due to the salons insurance company, taking their time.
Every query and correspondence from me to Bartletts was answered very fast and at NO point did I ever feel unsure as to where or what was happening with my case. I never felt silly for asking them to explain anything I didnt understand.
Bartletts handled my case very efficiently and as I said, with warmth and professionalism.
Unlike some law firms, there was always someone to answer a call or email or if not, always came back to me very quickly.
I would use them again, no question and recommend them to anyone who had suffered an injury due to no fault of their own.

Reply from Bartletts Solicitors Liverpool
Definitely Recommend
Excellent advice and support, Sian was great and responded immediately regarding any concerns. It was a really easy process in particular during the pandemic.
If I had any concerns again related to the beauty industry I would most definitely make contact with Bartletts without hesitation and get Sian to represent me again.

Reply from Bartletts Solicitors Liverpool
Highly recommend barletts excellent…
Highly recommend barletts excellent service..Nicola was lovely kept me upto date every step of the way..very professional an got me my compensation I deserved.

Reply from Bartletts Solicitors Liverpool
We used these solicitors for my…husbands road traffic accident
We used these solicitors for my husbands accident while on his push bike
Can definitely recommend them they were absolutely brilliant couldn’t fault them at all and the payment came through so quickly Thankyou Lydia for all your help in this matter

Reply from Bartletts Solicitors Liverpool
Cyclist in personal injury claim.
Excellent service from a solicitor who had little to go on as I was a cyclist involved in a collision with a car. I had no insurance details from the driver but Bartletts took on my personal injury claim, kept me informed of progress regularly and organised medicals by phone due to the covid 19 pandemic. It was all completed in the 6 to 9 months time scale with a very agreeable outcome. I cannot thank Bartletts enough for what they did and am now looking forward to purchasing a new bike with the award money.

Reply from Bartletts Solicitors Liverpool
Hair claim
Lydia is an excellent solicitor, she acted on my behalf to pursue a claim against a hairdressers who damaged my hair, I cant thank her enough for what she has done, it has taken nearly 12 months form when it happened. Lydia and her assistant kept me informed at every step of the way and giving her advice on which options would be the best way to go. Thank you Lydia and your team for everything!

Reply from Bartletts Solicitors Liverpool
Excellent service from start to finish
Excellent service from start to finish. Lydia represented me incredibly well and i m satisfied with the outcome.
James Edwards at Barletts at Marldon…
James Edwards at Barletts at Marldon Chambers in Liverpool have been absolutely fantastic from the moment I called. My commercial lease has been very difficult on the landlords side of things and James has dealt with every last detail efficiently and professionally. At one point he took on job roles that weren’t even his to help me out.
I would recommend his services to anybody and will definitely be using them the next time I need to. Utterly amazing!

Reply from Bartletts Solicitors Liverpool
Excellent service
Excellent service , I'm really speechless,thanks Nicola
We achieved our target , you worked really heard
I'm grateful
Thanks is not enough what you have done
Good luck
M charfi
They were extremely helpful and…
They were extremely helpful and supportive , they listened to me and helped me when i was extremely upset having had to have all my hair cut off because of a unqualified hairdresser . I would highly reccomend the firm .
Great service and very prompt replies…
Great service and very prompt replies from Sian Taylor. Always available with great advice. Highly recommend.
Excellent service
Excellent service
Cant think sian enough for the positive outcome of my case thank you
Great company!
Lydia was honestly so helpful throughout my whole claim. Could not recommend Bartletts enough!
Excellent service received I would most…
Excellent service received I would most definitely recommend
Thank you for the reassurance and persevering with me. Being a first time buyer and in a completely stressful situation it was made a whole lot easier
Thank you!!

Reply from Bartletts Solicitors Liverpool
Excellent and confidential legal…
Excellent and confidential legal service provided, would recommend Bartlett,s to friends and family and would use this legal practice again.

Reply from Bartletts Solicitors Liverpool
Excellent service from start to finish
Excellent service from start to finish.
We had our commercial landlord wanting to buy us out of our lease, due to past issues with the landlord and false promises we decided to use a professional. James was excellent, he explained the situation in layman's terms and speedily resolved our situation. I would highly recommend.
Great service from Sian Taylor
Great service from Sian Taylor. She's very approachable and knowledgeable. Most importantly, Bartletts are an actual law firm, and not just an agency that refers potential clients to law firms.Thank you!
Very pleased with Bartletts Solicitors.
Louise and her team made the process of a first time buy simple and straight forward. They were very quick in getting everything sent to me I needed to sign etc. Every house buy will be different of course, but I would have no problem in recommending Bartletts Solicitors to anyone thinking of buying a home.
I got in contact with Barletts for a bed bug claim
I got in contact with Barletts to support me with a bed bug claim against a hotel. They were very professional and organised. I was happy with the result of the claim and would recommend to anyone thinking of using Bartletts.
Highly recommended for business purchase or sale transactions
Bartletts' James Edwards (of Commercial Property department) recently handled a business sale for us - a relatively small transaction that was nonetheless quite involved. He was excellent - knowledgeable and experienced he knew exactly what he was doing and managed the transaction with efficiency and vigour. Highly recommended.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






