Bartletts Solicitors Liverpool Reviews 

254
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

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3.0

All reviews

(254)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Bartletts won my case with total professionalism and warmth.

I was recommended Bartletts after a hair salon left me with hardly any hair after a bleach treatment.
I had never taken action against anyone before and was very unsure about my decision and what was involved the process.
I was initially put in touch with one of their solicitors, Nicola.
We spoke on the phone and she asked for more detail and photos to be sent via email.
She was extremely friendly and sympathetic and warm.
At a later time during the process, Lydia took over the case and was equally as lovely.
The friendliness did by no means mean they were not professional.
The process took two years due to no fault of Bartletts, but due to the salons insurance company, taking their time.
Every query and correspondence from me to Bartletts was answered very fast and at NO point did I ever feel unsure as to where or what was happening with my case. I never felt silly for asking them to explain anything I didnt understand.
Bartletts handled my case very efficiently and as I said, with warmth and professionalism.
Unlike some law firms, there was always someone to answer a call or email or if not, always came back to me very quickly.
I would use them again, no question and recommend them to anyone who had suffered an injury due to no fault of their own.

October 9, 2020
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Sam,

Thank you for taking the time to review our legal service for bad experiences at the hairdressers.
Your review will be passed onto both Nicola & Lydia who will be pleased to read it.

Thank you for your instruction and feedback.

Bartletts' Hair and Beauty Solicitors Team
(Nicola, Lydia, Sian, & Stella)

Rated 4 out of 5 stars

Definitely Recommend

Excellent advice and support, Sian was great and responded immediately regarding any concerns. It was a really easy process in particular during the pandemic.

If I had any concerns again related to the beauty industry I would most definitely make contact with Bartletts without hesitation and get Sian to represent me again.

September 20, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Natty,

Thank you so much for taking the time to review our legal service for beauty treatments that have gone wrong.

Kindest Regards,

Bartletts Beauty Treatment Legal Team

Rated 5 out of 5 stars

Highly recommend barletts excellent…

Highly recommend barletts excellent service..Nicola was lovely kept me upto date every step of the way..very professional an got me my compensation I deserved.

July 2, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Lisa,

Thank you so much for taking the time to review our nationwide service for hair damage injuries.

We wish you a speedy recovery,

Bartletts Solicitors Liverpool

Rated 5 out of 5 stars

We used these solicitors for my…husbands road traffic accident

We used these solicitors for my husbands accident while on his push bike
Can definitely recommend them they were absolutely brilliant couldn’t fault them at all and the payment came through so quickly Thankyou Lydia for all your help in this matter

June 30, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Julie,

Thank you so much for taking the time to leave this review. Lydia has now received it.

We wish you all the best,

Bartletts Solicitors

Rated 5 out of 5 stars

Cyclist in personal injury claim.

Excellent service from a solicitor who had little to go on as I was a cyclist involved in a collision with a car. I had no insurance details from the driver but Bartletts took on my personal injury claim, kept me informed of progress regularly and organised medicals by phone due to the covid 19 pandemic. It was all completed in the 6 to 9 months time scale with a very agreeable outcome. I cannot thank Bartletts enough for what they did and am now looking forward to purchasing a new bike with the award money.

June 28, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Sheila,

Thank you for taking the time to review our Liverpool legal service for injured cyclists.

Your review will be passed onto Lydia who will be pleased to read it, especial as you highlighted that there was initially not much evidence.

Thank you for your instruction and feedback. It means a great deal to our firm.

Bartletts Solicitors

Rated 5 out of 5 stars

Hair claim

Lydia is an excellent solicitor, she acted on my behalf to pursue a claim against a hairdressers who damaged my hair, I cant thank her enough for what she has done, it has taken nearly 12 months form when it happened. Lydia and her assistant kept me informed at every step of the way and giving her advice on which options would be the best way to go. Thank you Lydia and your team for everything!

June 28, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Emma,

Thank you for taking the time to review our legal service for bad experiences at the hairdressers.
Your review will be passed onto Lydia who will be pleased to read it.

Thank you for your instruction and feedback.

Bartletts Solicitors

Rated 5 out of 5 stars

James Edwards at Barletts at Marldon…

James Edwards at Barletts at Marldon Chambers in Liverpool have been absolutely fantastic from the moment I called. My commercial lease has been very difficult on the landlords side of things and James has dealt with every last detail efficiently and professionally. At one point he took on job roles that weren’t even his to help me out.
I would recommend his services to anybody and will definitely be using them the next time I need to. Utterly amazing!

June 24, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Chloe,

Thank you very much for reviewing our solicitor James Edwards and his legal service for commercial leases.

Kind Regards,

Bartletts Solicitors of Liverpool

Rated 5 out of 5 stars

Excellent service

Excellent service , I'm really speechless,thanks Nicola
We achieved our target , you worked really heard
I'm grateful
Thanks is not enough what you have done
Good luck
M charfi

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

They were extremely helpful and…

They were extremely helpful and supportive , they listened to me and helped me when i was extremely upset having had to have all my hair cut off because of a unqualified hairdresser . I would highly reccomend the firm .

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service received I would most…

Excellent service received I would most definitely recommend

Thank you for the reassurance and persevering with me. Being a first time buyer and in a completely stressful situation it was made a whole lot easier

Thank you!!

February 12, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Becky,

Thank you for reviewing our conveyancing service for first time buyers in Liverpool.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Excellent and confidential legal…

Excellent and confidential legal service provided, would recommend Bartlett,s to friends and family and would use this legal practice again.

February 12, 2020
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Don,

Thank you for reviewing Louise Nelson's property sale service. We have passed on your review to Louise and her team.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.

We had our commercial landlord wanting to buy us out of our lease, due to past issues with the landlord and false promises we decided to use a professional. James was excellent, he explained the situation in layman's terms and speedily resolved our situation. I would highly recommend.

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Great service from Sian Taylor

Great service from Sian Taylor. She's very approachable and knowledgeable. Most importantly, Bartletts are an actual law firm, and not just an agency that refers potential clients to law firms.Thank you!

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased with Bartletts Solicitors.

Louise and her team made the process of a first time buy simple and straight forward. They were very quick in getting everything sent to me I needed to sign etc. Every house buy will be different of course, but I would have no problem in recommending Bartletts Solicitors to anyone thinking of buying a home.

November 25, 2019
Unprompted review

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