Bartletts Solicitors Liverpool Reviews 

254
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

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No recent history of asking for reviews

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3.0

All reviews

(254)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was given incorrect information from…

I was given incorrect information from the landlord/agent, only later did I discover that the landlord's information was untrue and the solicitor had been helping to chase them for the right documentation.
Overall, a very nice experience.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

After another family loss we needed the…

After another family loss we needed the help of Louse Nelson and her team. Yet again the service we received was excellant. Everything was taken care of for us and the price for all of their service was very reasonable. They no longer have a branch near us but they are now our solicitors of choice. I cannot recommend them enough. Many many thanks to Louise and team. X

July 22, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Valerie,

Thank you for reviewing Louise Nelson and her team's conveyancing service. It will help them attract new clients.

Kindest Regards,

Bartletts Solicitors of Marldon Chambers, 30 North John Street, Liverpool.

Rated 2 out of 5 stars

Contacted them after they came up on…

Contacted them after they came up on google offering the ability to sue for bed bugs. They backed off and refused to take it bc they might not get their required money- why advertise? Corrupt legal system in UK

June 28, 2019
Unprompted review
Rated 5 out of 5 stars

Bartletts are an excellent solicitors…

Bartletts are an excellent solicitors and guide you through the tricky process, keeping you informed at all times. Medical negligence can be very upsetting but I felt reassured at all times through to a very satisfactory conclusion. Highly recommend them

May 21, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Carol,
Thank you for taking the time to review our personal injury service for beauty treatment injuries. Kindest Regards,
Bartletts Solicitors

Rated 5 out of 5 stars

I couldn’t have been happier with the…

I couldn’t have been happier with the outcome of my case, it wasn’t easy but we got their! I would highly recommend Bartletts Solictor!

May 21, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Nicola,
Thank you for taking the time to review our legal service for bad experiences at the hairdressers.
Your review will be passed onto your solicitor, Nicola Perry, who will be pleased to read it.
Thank you for your instruction and feedback.
Bartletts Solicitors

Rated 5 out of 5 stars

James Edwards was excellent

James Edwards was excellent. He was at all times professional, thorough and approachable. James was prompt to return calls and steered us through a very difficult business purchase and tenancy agreement.I would highly recommend

May 20, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mike and Claire,

Thank you for reviewing our commercial solicitor James Edwards and his work on the purchase of your restaurant business.

Kind Regards,

Bartletts Solicitors of Liverpool

Rated 5 out of 5 stars

Dealt with my business purchase

Dealt with my business purchase, great communication throughout and really reasonably priced. Highly recommended thank you very much.

February 11, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Sarah,

Thank you very much for reviewing our solicitor James Edwards and our nationwide business purchase legal service.

Kind Regards,

Bartletts Solicitors of Liverpool

Rated 5 out of 5 stars

James edwards had good knowledge of pub…

James edwards had good knowledge of pub trade. Communication could be a little better but always happy to help. Very professional team.

January 31, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Danielle,

Thank you for reviewing our solicitor James Edwards and our commercial property service based at Marldon Chambers, Liverpool. We have taken on board your comments about communication and we are working hard to improve this aspect of our service. Thank you for your valuable feedback.

Kind Regards,

Bartletts Solicitors of Liverpool

Rated 1 out of 5 stars

I sent a review of Bartletts law firm…

I sent a review of Bartletts law firm of Chester. I have seen that Barletts have said I am not a client. And I have sent you a screen grab of them saying this "Bartletts lies to trustpilot Capture.PNG"
What they say is clearly not true as they are the executors of my mother's Will. I have sent you the email they sent to me & supporting letters. Therefore I am a Client. They lie. I can also show my mother clearly said Mr Woodside Hit her & told her she had no money to force her to sell her home & change her Wil, please see video link.
And therefore this is true & not Libellous as that is what my mother
is saying and Mr Woodside is the lawyer who works for Mr Barlett see
attachment. I have sent you this as listed in an email from them
WoodsideWorksforBartlett.png
I have summed all this into a single image I have sent you see attached: bare2t.jpg
Therefore everything is true and the review should be put back onto Trustpilot.
If you do not put my review back up I will use this to show that you
hide really bad reviews and you can not be trusted...
I hope this is not the case.

ADD 27 JAN 2019 Subject: Bartlett. PART 2
Definition:
a) “Client - someone who uses services provided by a lawyer or another legal professional.”
By lawsociety.org.uk
b) Trustpilot guidelines are listed at: legal .trustpilot.com /user-guidelines

It states: 1 When can you write a review?
1.1 You can write a review on Trustpilot about a company if you have had a buying or service experience with that company, which means that:
"you can otherwise document your use of the Company's service, including via correspondence or other interaction with the Company"
I wish to thank Mr Bartlett (Liverpool) for confirming they know me as being part of a disputed Will of my late mother in their latest reply on Trustpilot. The fact they don't seem to understand the actual Trustpilot terms and conditions, as shown above, proves all other bad reviews about Chester Branch are true. They don't care what others state or what is the correct law.

They also do not say anything I say is libelous anymore or even denying any of my written and video evidence which if they did would make them look even more ridiculous to all good and professional solicitors hoping not to be tarred with the same brush which I have no interest in doing! It is clear my mother said that she was hit by their lawyer doing her Will and there is other evidence sent to them to show that the Will is not valid and they have been told that on many occasions. What is more disturbing is instead of following legal guidelines of standard mediation to resolve these issues they ignore this and do what they want. They steam ahead with what they want. The video of my mother clearly shows she did not have dementia and my lawyers are now reopening a badly done inquest with new evidence that effect this Will and her strange death, which I still hold was murder and I have a right to state this as other lawyers support this.

There are many other issues I will post as they clearly show deliberate “badness” by the lawyers who are after my mother’s home and they did this to others (on tape). I can also add that Mr P. Bartlett has ignored that my mother's home is also a guest house which can have 100% business relief on the IHT400 ! All done by him to force the sale of it and damage my mother’s wealth. He would have known this and so would all the other lawyers working in this firm. This was done to the harm of my mother's estate which as an Executor he should not be doing and is grounds to remove him and his bad law firm. He clearly is not working in my mother's interests and causing a massive loss of her estate. In fact no one asked him to be the Executor of my mother’s Will, he simply bought the law firm for the probates so he could pick off houses he wants.

Also Mr Bartlett said my mother's home is worth only X when I can now show by other professionals it is worth a considerable more. And also on many occasions, I have asked for the firm’s personal indemnity insurance which they have failed to give.
How can anyone trust a legal business who can't even follow simple easy to understand instructions on how to post a review on this platform let alone bullying service users into removing negative reviews by threatening legal remedies of stating comments are libelous just because they are a legal firm is with great respect an abuse of power.

I have provided legal proof my original review was accurate and true and ask Trustpilot reinstate. How is it every-time there is a negative Chester Branch review the head office claims it has nothing to do with the head office in Liverpool as you have claimed in your last reply, when they share staff, locations, business name etc. in Chester branch.

Also see the other reviews on Trustpilot such as:

Shirley Pickard Updated 11 Aug 2018
Unacceptable experience
Unacceptable experience. Went to Bartletts solicitors, Chester for independent advice against Matthews solicitors when they were operating independently. I found out later that Bartletts knew they would be merging with Matthews, hence they did not give me the sole independent advice which they should have done for me to act on.
They have not concluded the requests of a will satisfactorily and are still holding onto £15000.00 which was left by the deceased to be shared equally between 3 beneficiaries. This is since 2008.

January 24, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

If you are unsure regarding your legal rights then you should contact your own solicitors. As you are not a client of the firm we request that you remove both of your reviews which are not permitted under the Trustpilot guidelines.

Kind Regards,

Bartletts Solicitors (Liverpool)

Rated 5 out of 5 stars

Very good service

Very good service. Did exactly what they said they would and were always available to discuss matters and keep me updated

January 8, 2019
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Ian,

Thank you for reviewing our solicitor James Edwards and his commercial property service.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Extremely professional service whilst…

Extremely professional service whilst purchasing my property. Acted fast, highly efficient and maintained excellent communication throughout the process. I would highly recommend Bartletts Solicitors and would use them again in the future.

January 7, 2019
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I used this company on recommendation and was not disappointed. The service received by Louise Nelson was exceptional and efficient. Her communication was often and informative and the whole process of selling our house was made easy by this company.

January 4, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

I hired Christopher Bartlett (Liverpool) to help with a commercial matter. He was useless. No communication possible, no professional standards, no honesty or integrity, let clients down without notice or explanations. You don't know what you pay for. In the end, I had to hire another solicitor. Beware!

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

James Edwards- Bartletts- Amazing!

After going through a few unscrupulous solcitors I was recommended James Edwards from Bartletts Solicitors in the commercial property department.

James has been extremly professional and courteous and I wouldn't hesitate to recomend him.

December 12, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Baljit,

Thank you for reviewing our solicitor James Edwards and his commercial property service.

Kind Regards,

Bartletts Solicitors

Rated 1 out of 5 stars

Do not use this company

Quite possible the worse experience I have ever had. Took them nearly four years to then decide to ignore all my evidence and chicken out of going to court. Left me no option but to contact ombudsman. They seriously need investigating.

November 14, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Bob,

We are very sorry to hear about your matter. Please can you contact your lawyer at our firm so that we can identify you. We understand clients’ frustration with the litigation process. That is why we offer a ‘no win no fee’ contract meaning clients do not have to worry about legal costs in any event. Again, please contact us so that we can talk. Kind Regards, Bartletts Solicitors.

Rated 5 out of 5 stars

Sian Taylor was absolutely fantastic in…

Sian Taylor was absolutely fantastic in finalising a claim when I broke my ankle after falling in a pot hole. Sian kept me informed at all times and made the claim very stress free.

Thoroughly recommended and thank you Sian

October 25, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Zoe,
Thank you for taking the time to review our personal injury service. Message passed onto Sian. Kindest Regards, Bartletts Solicitors

Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish. Would recommend

October 24, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Stephen,
Thank you for taking the time to review our legal service for bad experiences at hotels. Your review will be passed onto your lawyer who will be pleased to read it. Thank you for your instruction and feedback, Bartletts Solicitors

Rated 1 out of 5 stars

Avoid!

Avoid!! After falling over in a carpark i fell over a grid that wasnt placed correctly this happened last december the person who deals with it doesnt chase the person whos responsible up. Im having to make contact then they will contact them. Its a very slow process which a claim this small should of been dealt with. Any other solicitor would of had this matter resolved. Has i did get a 2nd opinion and they even said this claim should of been dealt with by now! Sadly im still waiting just wandering if this will ever be resolved! Well if you like waiting around then these are the solictors for you!

October 22, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mrs Prigg,
We are sorry that your matter is not progressing as fast as you would expect. Please feel free to contact your solicitor so that they can discuss matters with you in detail.
Kind Regards,
Bartletts Solicitors

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