Bartletts Solicitors Liverpool Reviews 

254
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

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No recent history of asking for reviews

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3.0

All reviews

(254)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Been using this firm for over 10 years

Been using this firm for over 10 years. Always been very helpful and professional and would highly recommend them.

October 16, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mr & Mrs Safavifard,

Thank you for reviewing Louise Nelson and her team. It will help them attract new clients.

Kindest Regards,

Bartletts Solicitors of Marldon Chambers, 30 North John Street, Liverpool.

Rated 5 out of 5 stars

Great professional service received

My case was managed by Nicola and Stephanie for over a year. I was very pleased with my first time experience, they were both pleasant and informative regarding my case at all times, if Nicola is going to be away she would always inform me in writing, if there was anything urgent Stephanie would step in and can answer your query.

I would recommend Nicola because she did a great job with my case and I am pleased to have settled with the appropriate amount with advise.

Overall experience of excellence to them both and thank you for winning my case.

October 1, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Maria, thank you so much for reviewing our legal service for terrible experiences at the beauty salon. Your message will make our team very happy. Kind Regards, Bartletts Solicitors.

Rated 5 out of 5 stars

Great service and good value.

Louise Nelson and her team were brilliant. She was easy to contact and dealt quickly with the necessary conveyancing procedures. I also paid a lot less than I would have done for a local solicitor. Thanks Louise!

September 30, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Jackie, thank you for pointing out that the Bartletts Solicitors’ nationwide conveyancing service offers great value for money! Louise and her team will be very pleased. Kindest Regards,

Rated 5 out of 5 stars

Another happy customer

I appointed Bartletts Solicitors to deal with the sale of my mothers house. Louise Nelson from Bartletts acted on our behalf and she was very professional, the sale proceeded quickly and I was very happy with the service I received From Bartletts and Louise in particular. I have no hesitation in recommending this company, in fact I already have and the person I recommended them too was also very happy with the service and speed of action they received.

September 27, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear George,
Thank you for reviewing our conveyancing service. Your kind words have been passed onto Louise and her team.
Bartletts Solicitors

Rated 1 out of 5 stars

Rude without compassion or understanding

Being disabled it can be difficult to get a Solicitor -I tried to get one of the staff to deal with housing hazards some time back 2014 -very ill so it went round in circles - was rude and abrupt took it higher but the partners had the same attitude .
If disabled avoid

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great experience and no hassle- would…

Great experience and no hassle- would highly recommend!

August 20, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Thank you for taking the time to review our personal injury service. Kind Regards, Bartletts Solicitors

Rated 5 out of 5 stars

I couldn't be anymore happier than with…

I couldn't be anymore happier than with the service I have received. Sian dealt with my case which from beginning to end I was kept up to date with everything. Sian would get back to me straight away. I received my settlement and very happy with what I received. Great Solictors, great service, quick response, great outcome. Thank you for everything.

August 17, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Thank you for taking the time to review Bartletts Solicitors' nationwide personal injury service. Kindest Regards,

Rated 1 out of 5 stars

Unacceptable experience

Unacceptable experience. Went to Bartletts solicitors, Chester for independent advice against Matthews solicitors when they were operating independently. I found out later that Bartletts knew they would be merging with Matthews, hence they did not give me the sole independent advice which they should have done for me to act on.
They have not concluded the requests of a will satisfactorily and are still holding onto £15000.00 which was left by the deceased to be shared equally between 3 beneficiaries. This is since 2008.

August 11, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Shirley, we are sorry to hear that you have not had a satisfactory experience. This review site is for Bartletts of Liverpool. However, if you would like to get in touch with Nina Sperring who works at Bartletts Solicitors Chester on 01244 311633, she would only be too happy to assist you in resolving any issues you might have. Kind Regards,

Rated 5 out of 5 stars

very impressed with the way the case…

very impressed with the way the case was handled quick and satisfactory outcome

August 8, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mary, thank you so much for reviewing our legal service for terrible experiences at hotels. Your message will make our personal injury team very happy. Kind Regards, Bartletts Solicitors.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Lydia was very helpful and achieved what I thought would be impossible !!!!

July 18, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Paula, thank you so much for reviewing our personal injury service. Kind Regards, Bartletts Solicitors.

Rated 4 out of 5 stars

Very affordable price

Very affordable price, Quick response to all correspondence. Only thing is I felt that I had to do alot of pushing to get things done.

July 9, 2018
Unprompted review
Rated 5 out of 5 stars

Speedy process

Speedy process, Louise was excellent she really took the stress out of our whole move. Nothing was too much trouble. We would recommend bartletts to anyone.

July 7, 2018
Unprompted review
Rated 5 out of 5 stars

I used Bartlett's when buying my first…

I used Bartlett's when buying my first home and the service I received was excellent.

James Edwards was always very responsive and kept me updated as soon as things progressed, I was extremely impressed with how thorough he was and the advice he gave was always spot on.

Thank you James for all your hard work!

June 30, 2018
Unprompted review
Rated 5 out of 5 stars

Very good comunication will recomend to…

Very good comunication will recomend to friends and family

June 27, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear John, thank you for taking the time to review our personal injury service. Kind Regards, Bartletts Solicitors

Rated 1 out of 5 stars

The Good, The Bad & The Bartletts

Whilst the quality of service received by others has been deemed worthy of 5 stars, providing the lowest score possible where my personal experience with Bartletts is concerned entails an equally-deserved rating.

As well as highlighting a number of their own concerns (to include them also raising issue upon Bartletts expecting them to admit or deny liability with incomplete medical records over 18 months out of date), learning that my Defendant’s legal counsel felt the need to insist a fellow SRA regulated professional should take their client's instruction and provide a proper Letter of Claim is a shocking actuality of many I am now aware of that still renders me speechless.

Acting in my best interests would have involved this Law Firm not acting for me at all. The solicitor who mishandled my case no longer appears on their website, therefore unless he has anything else he cares to add upon perusing this review, I will assume John Bartlett's 11-page Final Response to my non-exhaustive 16-paged account entails his last words on the matter, for and on behalf of Bartletts Solicitors Ltd.

In light of how a number of my concerns received the concurrence of a leading insurance legal specialist law firm, I bring my review to a close with the very apt last words of my own, Res ipsa loquitur.

June 20, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Hello Dionne. We are very sorry to read about your matter. We don't have enough information from your review to identify you, so please contact us on 0151 227 3391 with your details. We can then look into the matter and respond. Kind Regards, Bartletts Solicitors.

Rated 5 out of 5 stars

Everything was spot on

Everything was spot on, I was kept informed with every single detail of the case, was resolved very quickly and completely hassle free, would highly recomend.

May 31, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Jack,
Thank you for taking the time to review our personal injury service.
Kind Regards,
Bartletts Solicitors

Rated 5 out of 5 stars

Sian dealt with my case ..

Sian dealt with my case for the loss of hair through damage of bleach in a salon and won it for me. She was so professional and always offered advice and support as of when I needed it. She sent emails and letters which kept me updated and very kind with them. I finally have closure with the traumatic time I went through and I have herself to thank for that and will be forever grateful.
Rachel

May 2, 2018
Unprompted review

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