Bartletts Solicitors Liverpool Reviews 

254
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(254)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when buying and selling houses

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I would recommend him to anyone.

Thanks again for all your help James, you made us feel very at ease and your service was outstanding!

Laura M.

April 9, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent and professional

Excellent and professional service from start to finish. The compassion, knowledge and understanding in Bartlett’s is of a high standard. Can’t be more grateful for there assistance in my case

February 22, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Emma,

Thank you for reviewing Nicola Perry and Stella's service. Your message has been forwarded to them.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

A huge thankyou

I contacted Sian Taylor 18 months ago after I had received a terrible burn following IPL treatment. I had no idea of the process or potential outcomes I was just grateful for someone to talk to about my dreadful scars. Sian talked me through what Bartletts could do how, financial implications, expected outcomes etc. All e mail's, conversations and letters were answered promptly and she kept me informed of the progress of thing at regular intervals. Appointments were made for me with excellent specialists that have helped with improving the look of my scarring which I was extremely thankful for.
I would have no reservations in recommending Sian Taylor at Bartletts to others as she has been a sympathetic and effective professional during the whole period that it has taken to settle my case.

February 17, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Teresa,

Thank you for reviewing our beauty treatment injury claim service. Your message has been forwarded to Sian.

Kind Regards,

Bartletts Solicitors

Rated 1 out of 5 stars

Far from anything you can trust!

Probably the worse "professional" service I ever experienced in the UK. New to the UK, I was foreign to the many illegal ways estate agents run their businesses here, failing to inform and protect tenants deposits, and lost over £3,500 in deposit. I turned to a good friend who is a Barrister, who guided me and then recommended me to turn to solicitors with expertise in property law. Choosing Bartletts was by far the biggest disappointment and waste of time ever!

They seemed professional in the beginning after they had reviewed my situation and said that they would take on my case until.... they failed to deliver on to their promises such as sticking to scheduled call appointments, failing to return calls, failing to respond to emails and so on. This continued for over 5 months!! I never heard back from them despite the fact that their receptionist kept saying that they've been informed and they will get back to me by the end of the day. It was always "at the end of the day".

Have never since nor will I ever recommend to anyone!

January 27, 2018
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Ida,

We can find no record of you as a client. Furthermore, we have not provided the service you mention for well over a year. Please could you e-mail landlord@bartlettslaw.co.uk so that we can clear this up.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

I used Bartlett’s Solicitors as I had …

I used Bartlett’s Solicitors as I had half my hair burnt off with bleach from a salon. I’ve been very happy with Nicola who was the solicitor looking after my complaint. I never had to call they always kept me informed and advised me correctly on what to do. I would use them again if needed. Great service and very efficient. I got a good sentlement. I am very happy with the outcome.

January 10, 2018
Unprompted review
Rated 5 out of 5 stars

I would recommend Bartletts Solicitors …

I would recommend Bartletts Solicitors to anyone who needs help, they give an excellent service. My case was won by them and I was awarded £3000.00 minus their commission, I am very happy with the outcome and would definately use them again if needed.

December 12, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Linda,

Thank you for reviewing our personal injury service. Your message has been forwarded to your solicitor.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Thank you Bartletts and Sian Taylor

I only have the highest praise for Bartletts and for Sian Taylor who works there. I had no idea how the court system works and Sian talked me through every stage both clearly and patiently. Ms Taylor answered all my questions and calmed my fears throughout. I wouldn't hesitate in recommending Ms Taylor and Bartletts Solicitors to anyone who would need legal services on their field of practice. Bartletts Solicitors won my personal injury case for me with a settlement from the offenders even though I had been advised by others and by friends that it couldn't be won. An amazing outcome, Thank you Sian Taylor and Bartletts Solicitors.

December 12, 2017
Unprompted review
Rated 5 out of 5 stars

Sian Taylor dealt with my case

Sian Taylor dealt with my case, she was professional, extremely helpful and always available when I needed to speak with her.

December 11, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Victoria,

Thank you for reviewing our personal injury service.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

I found Nicola very thorough and …

I found Nicola very thorough and precise, she checked and double checked everything with myself before proceeding with anything

November 15, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Diane,

Thank you for reviewing our personal injury service.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Excellent Service

From start to finish Bartletts Solicitors did a sterling job. They handled my case with professionalism, kept me informed and quickly replied to my emails. I would have no hesitation in highly recommending Bartletts.

November 14, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Josephine,

Thank you for reviewing our No Win No Fee service.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Great solicitors

Found this company to be very professional and very happy with their service

November 14, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Michael,

Thank you for reviewing your solicitor and our personal injury service.

Kind Regards,

Bartletts Solicitors

Rated 4 out of 5 stars

Recommend

I’ve worked with Bartlett’s a few times, once for a new purchase that was successful and twice when sales fell through for reasons outside their control. Each time has been pleasant and the team are very responsive. I can’t fault the service.

October 26, 2017
Unprompted review
Rated 2 out of 5 stars

Although they got the job done it …

Although they got the job done it seemed to be long winded process with a couple of unnecessary hiccups along the way...including trying to actually pay the bill at the end.. Not totally disatisifed just expected a smoother and more professional service really...

October 17, 2017
Unprompted review
Rated 4 out of 5 stars

Just recently remortgage my property …

Just recently remortgage my property and uses Bartletts Solicitors services. Although the communication was a little slow to begin with, we went through the process in due time. I've never done this sort of transaction before and I would have appreciated a little "insight" into the process and maybe a little more communication on Bartletts' part. However the service offered was very professional and afordable. I would happily recommend this company to anyone in need of a solicitor.

October 16, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look