Bartletts Solicitors Liverpool Reviews 

254
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

DO NOT USE THEY ARE USELESS. They use locums and staff that have zero experience...... literally just got their qualification. They are simply inept, unprofessional and have no morals. The experienc... See more

Rated 1 out of 5 stars

Absolutely terrible I chased up so many documents and bank statements for them and spent so much time getting the information they said they needed and then they just ignored me completely. Terrible!!... See more

Company replied

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated... See more

Rated 5 out of 5 stars

We used Bartlett’s Solicitors when selling and buying a house and I cannot fault them at all. James Edwards (who dealt with both properties on our behalf) was very professional, friendly and I wou... See more

Company details

  1. Legal Aid Office
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Bartletts Solicitors has been trading from Marldon Chambers, 30 North John Street, Liverpool, L2 9QN for over 154 years. The firm was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos. Bartletts now has over 40 legal staff and 4 offices. We offer a nationwide service from our Liverpool City Centre offices. The practice has particular expertise in personal injury, commercial property, conveyancing, wills, probate and lasting power of attorney. This review site is only for work carried out by our solicitors in Liverpool city centre. If you have a review or comment regarding work carried out by our other offices we would appreciate it if you leave it in the appropriate place, which is not this web page. Bartletts Solicitors of Chester's Trustpilot web page can be found at: https://uk.trustpilot.com/review/www.bartletts.co.uk


Contact info

3.0

Average

TrustScore 3 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(254)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have dealt with Bartletts (Louise …

I have dealt with Bartletts (Louise Nelson) on all our conveyancing matters for the last 15 years as well as drafting our wills. I find Louise extremely helpful and efficient and Louise has cooperated if we have needed matters dealings with urgently. Louise also dealt with other family members' conveyancing. Would highly recommend the firm. Fees are reasonable too.

April 2, 2017
Unprompted review
Rated 5 out of 5 stars

Bartletts

Excellent service. Louise Nelson was very professional, prompt and made the whole experience stress free. Would recommend her to anyone. We were recommended to her by another solicitor who was not wrong.

Stan foulkes.

March 29, 2017
Unprompted review
Rated 5 out of 5 stars

Top company

Sian was faultless. Always kept me informed and secured a positive result. Would definitely recommend.

February 14, 2017
Unprompted review
Rated 4 out of 5 stars

Louise solicitor

Good solid solicitor. Examined my source of funds in detail as I'm a returning expat and needed to comply with money laundering regulations.
Very professional- will use again

February 14, 2017
Unprompted review
Rated 5 out of 5 stars

Family Law

I have never had the need to use solicitors very much in the past but in my time of need I found the guidance and kind assistance I received from Bartletts Solcitors to be invalueable. Polite and kind assistance goes a long way to making family problems a little easier to deal with. My probems were dealt with quickly and accurately and I found the fees to be fair and competative.

February 13, 2017
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Thank you for taking the time to review Louise Nelson's service. Kind Regards, Bartletts Solicitors

Rated 5 out of 5 stars

Would recommend

I found all the staff that I dealt with regarding my claim to be professional at all times and were always available to answer questions .
Helpful and considerate to my needs at all times. I would highly recommend Bartletts.

January 20, 2017
Unprompted review
Rated 5 out of 5 stars

My Opinion

I found Barletts very efficient, they kept me informed and dealt with my case professionally. From start to finish, which included medical investigations, the whole thing only took just over 12 months until I received my pay out. I would definitely recommend them.

November 29, 2016
Unprompted review
Rated 3 out of 5 stars

Started off keen, dragged on

I went with Bartletts originally due to their location. I was born in Liverpool so I felt it would be a better service to use a home town solicitor rather than a big city London firm. They started off very keen and truly efficient. However the original person representing my case left the practice and the goal posts changed. I was really left to my own choices for some time given very little advice and advised that I shouldn't claim for loss of wages due to not having insufficient support. I did pay out for physiotherapy and kept the invoices but these were not accepted. The same went for my accountancy etc. In order to speed the process. I simply took the first offer as I knew that these guys where not exactly supportive and it was catch 22. Delightful people but I wouldn't use them again as they really lost interest and it was going around in circles. I am glad to have got closure on the case and put this long and painful experience behind me.

November 28, 2016
Unprompted review
Rated 4 out of 5 stars

Selling a house

Although not the cheapest they are also not the dearest.
From my first to last contact with them I found them pleasant and very friendly. They guided me through every step of selling my house and when the timescales became tight they didn't miss a deadline.
The only criticism I have is they do not have a post box .outside office hours but I still would recommend them to my friends and family

November 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great Help

My solicitor Louise was a great help with my mortgage

Being a first time buyer she dealt efficiently with all my requests and helped the process complete in the fastest manner possible

I would recommend her to people in the future

November 17, 2016
Unprompted review
Rated 4 out of 5 stars

Great service

Joe Smith at Bartletts, always very helpful and happy to help with any queries or concerns. I am happy with result

K Kemble

October 30, 2016
Unprompted review
Rated 1 out of 5 stars

"DONT USE IF YOU WANT TO WIN"

Absolutely disgusted with this Company. We recommend everyone stay clear. If your claim do oes go to court you will be totally shocked at the incompetence of them. They have no idea what they are doing. After a long fight we lost, not because the judge didn't believe us, but because they did not supply the correct evidence. There is so much to say but will take to long! All I can say is DONT USE not if you want to win your claim and you don't want to be made to look like a fool.

October 21, 2016
Unprompted review
Bartletts Solicitors Liverpool logo

Reply from Bartletts Solicitors Liverpool

Dear Mr. Hayes,

We are unable to find a record of you as a client. Please can you call 0151 227 3391 and ask to speak to John Bartlett who will be happy to talk to you.

Kind Regards,

Bartletts Solicitors

Rated 5 out of 5 stars

Brilliant Company

The solicitor who dealt with my case was very helpful, understanding and selfless. Would recommend this solicitor firm to anyone!!

July 29, 2016
Unprompted review
Rated 4 out of 5 stars

Sian Taylor from Bartletts Solicitors

From the get go Sian listened to me and was very sympathetic to my accident. The decision was almost immediate and they were straight forward. My case did take some time but that was due process and was not the fault of Bartletts. I was completely satisfied with their service and when the other side made an offer Bartletts advised me that it was not enough, they worked until they got me the most acceptable offer. I would recommend them highly.

June 21, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look