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BARÚ Reviews 306

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the quality and taste of the products, especially the hot chocolates and chai lattes. Customers frequently highlight the fast and reliable delivery service, often noting that orders arrive the very next day. Many people appreciate the thoughtful and personalized packaging, which includes custom messages and names on the boxes, making the unboxing experience feel special. The overall ordering process and customer service are also frequently described as excellent, contributing to a smooth and satisfying experience from start to finish. However, some customers also noted that certain products, particularly the matcha, did not meet their expectations for a premium barista level, describing it as gritty or lacking vibrant color and flavor. Additionally, a few people mentioned concerns about the sugar content in some products, wishing for sugar-free options.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing delight and satisfaction... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and reliability.... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their taste and... See more

Order

Clients share positive opinions on order, with many reviewers expressing satisfaction with the overall... See more

Service

Consumers find service to be positive, with many reviewers highly recommending both the products and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

It's now the third time I order on their website and it's always a perfect experience. The order arrive super quickly, and love their classic chai latte prep. Always a pleasure. Keep up the good work... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Store
  2. Chocolate Artisan
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

306 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast shipment and I like the personal…

Fast shipment and I like the personal touch on the box 🥰
Perfect !

February 2, 2026
BARÚ logo

Reply from BARÚ

Hi Peggy! Thank you so much for your kind review! Enjoy all the treats 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

The outside box

The outside box, the way the items were placed safely inside the box. Cherry on top, the playlist.

January 29, 2026
BARÚ logo

Reply from BARÚ

Hi Rita! Thank you so much for this wonderful review! We love hearing that you enjoyed everything! It really makes our day! Enjoy 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Online shopping and delivery as it should always be.

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - and as I know the problem, I can correct it). Fast and correct delivery in a well-packed box.

January 26, 2026
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Reply from BARÚ

Hi Xavier! Thank you so much for your kind review! Enjoy all the treats 😊

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Mmmarshmallows

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️).
I liked it so much I placed an order immediately. It was delivered very fast (the next day) in a personalised box (again, clever marketing 👍🏻), which was a nice surprise.
I ordered the milk and dark covered marshmallows and they were truely DELICIOUS. So very pleased with this product! An extra is the fact it’s a Belgian company! 🇧🇪

January 15, 2026
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Reply from BARÚ

Hi Rani! Thank you so much for this lovely review! It really made our day! Enjoy all the sweets and treats 😋

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

The packaging was incredibly well…

The packaging was incredibly well thought out, with a personalized message printed directly on the box — such a great detail. Delivery was super fast, and the products are absolutely delicious. A great experience all around.

January 29, 2026
Unprompted review
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Reply from BARÚ

Hi Jacobi!
Thank you so much for your kind words! We’re thrilled to hear you loved it! 🤩

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great and good quality

Because the taste is really good and the thermos is excellent.

January 8, 2026
BARÚ logo

Reply from BARÚ

Hey Eveline 🥰
Thank you so much for the lovely review! Enjoy!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Fast delivered

Fast delivered, everything was put together well

January 8, 2026
BARÚ logo

Reply from BARÚ

Hey Anna! 😊 Thank you for your kind review! Hope you enjoy it! 💛

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Great as always

Quick delivery, excellent products. Happy as always.

December 29, 2025
BARÚ logo

Reply from BARÚ

Hey Benjamin! 😊
Thank you so much for the lovely review! Enjoy!

Sweet regards,
Liezl – BARÚ

Rated 5 out of 5 stars

Everything went great

Everything went great. Minor issue was solved immediately and delivery was fast.

December 29, 2025
BARÚ logo

Reply from BARÚ

Hi Nils, thank you so much for your lovely review! 😊

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Baru is great only there's to much…

Baru is great only there's to much sugar in it. I've tried the matcha and the other one without sugar but i didn't like the ingredients

December 2, 2025
BARÚ logo

Reply from BARÚ

Hey Heide! Thank you so much for your honest review! 😊 We really appreciate your feedback and will keep working on offering options that everyone can enjoy!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Yummy product, friendly people!

Great value for money, fast delivery (even at the end of the year and excellent customer service!

December 8, 2025
BARÚ logo

Reply from BARÚ

Hi Marie, thank you so much for your lovely review! 😊 We’re thrilled to hear you enjoyed it. Wishing you happy holidays!

Sweet greetings,
Liezl – BARÚ

Rated 4 out of 5 stars

Product excellent

Product excellent, delivery very good (if too many progress emails) impossible to sign up to being a regular customer from a guest. Too cumbersome technically !

December 1, 2025
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Reply from BARÚ

Hi Eric, thank you so much for your feedback! 😊 We’re happy to hear you enjoyed the product and the delivery. We really appreciate your notes on the sign-up process and progress emails, and we’ll look into making it smoother.

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Super service

Great site and super fast delivery.

December 8, 2025
BARÚ logo

Reply from BARÚ

Hey! Thank you so much for your wonderful review! 😊 Enjoy!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

I love the product and was surprised…

I love the product and was surprised how fast delivery was done!

December 4, 2025
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Reply from BARÚ

Hi Anne, thank you so much for your wonderful review! 😊 We’re thrilled to hear you love it!

Sweet greetings,
Liezl – BARÚ

Rated 4 out of 5 stars

Lovely

Always good and packaging personalised, just maybe put a little gift for free to taste the other products.

November 6, 2025
BARÚ logo

Reply from BARÚ

Hi! Thank you for the lovely review! 😊 We’re so happy you’re enjoying it! That’s a great idea, we’ll definitely keep it in mind for the future!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Creative

Very good taste.

November 27, 2025
BARÚ logo

Reply from BARÚ

Hi Ghislaine! So happy you enjoyed it! 😄 Savor every sip!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Screen printing every box individually

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolates. Of course the hot chocolate and latte mixes are amazing (and all totally vegan to boot). I really liked baru products before but now it feels like the company does actually care about the shipping process too.

November 26, 2025
BARÚ logo

Reply from BARÚ

Hi! So thrilled to hear this! 😄 We love adding that little personal touch. Thank you for noticing and for your sweet words!

Warm wishes,
Liezl – BARÚ

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