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BARÚ Reviews 

320
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious taste of the products, often finding them to be a fantastic alternative. Many people highlight the impressively fast delivery, with orders frequently arriving the very next day. Reviewers also appreciate the thoughtful and personalized packaging, often featuring their name or a special message on the box. The company's service is frequently described as professional and caring, with minor issues being resolved promptly. Consumers consistently express high satisfaction with their orders, from the easy process to the overall positive experience. Many customers become loyal clients, recommending both the products and the efficient service to others.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the taste and... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and reliability.... See more

Quality

Reviewers mention positive feedback about quality, often describing products as great, fresh, tasty, and of... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of placing orders and the... See more

Service

Users describe positive interactions with service, highlighting its efficiency and professionalism. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolate... See more

Company replied

Rated 5 out of 5 stars

I discovered their marshmallows via a sample another company included in their package (clever thinking ☺️). I liked it so much I placed an order immediately. It was delivered very fast (the next d... See more

Company replied

Rated 5 out of 5 stars

I discovered one of their products recently, and I love it! I placed an order not long ago, the delivery was super fast, the packaging was great, and the product is really high quality. I highly recom... See more

Company replied

Rated 5 out of 5 stars

Easy choice on your site. No problems with payment (except that the instructions for payment by ing cardreader are incorrect, but that is so with all the sites and is due to the bank, not to you - an... See more

Company replied


Company details

  1. Tea Store
  2. Chocolate Artisan
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Tea Market Place

About BARÚ

Written by the company

Welcome to Diepenbeek, Belgium, where Gunther & Maarten whip up tasty treats bursting with authentic flavour! ✨ What emerges from their bubbling brains? Only the most wondrous and delicious bites and drinks! Fluffy chocolate marshmallows with delicious toppings, chocolate bars with wonky flavours and decadent hot chocolate & chai.

We want to create our wonderful bites and drinks in the most sustainable way. We focus on socially inclusive and local manufacturing, short supply chains and eco-friendly packaging. With each delicious nibble or sip, you’re supporting positive change! 💚

Visit our webshop or follow us on social media to see new flavours and seasonal specials.

Welcome to the whimsical world of BARÚ!

Written by the company

From our small studio in Diepenbeek, Belgium, we craft lovely lattes & magical marshmallows designed to delight. ✨ What started in the bubbling brains of Gunther & Maarten has grown into a colourful universe of feel-good treats: spiced chai, creamy matcha, cosy pumpkin spice lattes, fluffy chocolate-covered marshmallows & dreamy hot chocolates. 😋 At BARÚ, we're on a mission to spark joy – one bite, one sip, one smile at a time. That’s why we only create what truly wows us. If it doesn’t feel 100% magical, it doesn’t make the cut. We proudly work with local & socially inclusive partners, keep our supply chains short, and pack your treats with care - and conscience. Because sweet moments should also make the world a little sweeter. 🧡 So go ahead, treat yourself. Escape the ordinary. Welcome a moment of wonder.

Contact info

Treat yourself to something sweet! 😋

Delicious chai & matcha, yummy marshmallows and hot chocolates await!

4.7

Excellent

TrustScore 4.5 out of 5

320 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(320)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yummy product, friendly people!

Great value for money, fast delivery (even at the end of the year and excellent customer service!

December 8, 2025
BARÚ logo

Reply from BARÚ

Hi Marie, thank you so much for your lovely review! 😊 We’re thrilled to hear you enjoyed it. Wishing you happy holidays!

Sweet greetings,
Liezl – BARÚ

Rated 4 out of 5 stars

Product excellent

Product excellent, delivery very good (if too many progress emails) impossible to sign up to being a regular customer from a guest. Too cumbersome technically !

December 1, 2025
BARÚ logo

Reply from BARÚ

Hi Eric, thank you so much for your feedback! 😊 We’re happy to hear you enjoyed the product and the delivery. We really appreciate your notes on the sign-up process and progress emails, and we’ll look into making it smoother.

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Super service

Great site and super fast delivery.

December 8, 2025
BARÚ logo

Reply from BARÚ

Hey! Thank you so much for your wonderful review! 😊 Enjoy!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

I love the product and was surprised…

I love the product and was surprised how fast delivery was done!

December 4, 2025
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Reply from BARÚ

Hi Anne, thank you so much for your wonderful review! 😊 We’re thrilled to hear you love it!

Sweet greetings,
Liezl – BARÚ

Rated 4 out of 5 stars

Lovely

Always good and packaging personalised, just maybe put a little gift for free to taste the other products.

November 6, 2025
BARÚ logo

Reply from BARÚ

Hi! Thank you for the lovely review! 😊 We’re so happy you’re enjoying it! That’s a great idea, we’ll definitely keep it in mind for the future!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Creative

Very good taste.

November 27, 2025
BARÚ logo

Reply from BARÚ

Hi Ghislaine! So happy you enjoyed it! 😄 Savor every sip!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Screen printing every box individually

It was funny to receive my package and see my name written on the front (screen printing every box separately!? That's bonkers, but sweet). I loved the care taken with packaging the baru hot chocolates. Of course the hot chocolate and latte mixes are amazing (and all totally vegan to boot). I really liked baru products before but now it feels like the company does actually care about the shipping process too.

November 26, 2025
BARÚ logo

Reply from BARÚ

Hi! So thrilled to hear this! 😄 We love adding that little personal touch. Thank you for noticing and for your sweet words!

Warm wishes,
Liezl – BARÚ

Rated 5 out of 5 stars

Simply perfect!

First direct order, perfect experience. Planned to give the Chai away as christmals presents... but guess what, -we´ll drink them all!!!!!

November 17, 2025
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Reply from BARÚ

Hi! So glad to hear that! 😄 Looks like the Chai found its way to the right hands… or mugs 😉 Enjoy every sip!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Baru's chai latte is delicious

The package arrived very quickly, very well packaged and presented. Finally, Baru's chai latte is delicious.

November 17, 2025
BARÚ logo

Reply from BARÚ

Hi Toufik, thank you for the lovely review! 😊 We’re so happy you’re enjoying it, enjoy every sip!

Sweet greetings,
Liezl – BARÚ

Rated 5 out of 5 stars

Very good Chai Latte

Very good Chai Latte! Delivery within a week.

November 13, 2025
BARÚ logo

Reply from BARÚ

Hi Andrea, thank you for the lovely review! 😊

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

Good quality

Its good quality and fast delivery! Perfect!

November 4, 2025
BARÚ logo

Reply from BARÚ

Hi Elise, thank you for the lovely review! 😊

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

Rapid delivery and quality products

Rapid delivery and quality products. Tried the chocolate powder with marshmallows and became an instant fan!

November 12, 2025
BARÚ logo

Reply from BARÚ

Hey Sonia, so nice to hear! Thank you for the lovely review! 🧡

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

Matcha latte

I’ve tried your matcha latte in the Netherlands and loved it so much I brought a bunch of it home to Croatia. Then I ordered some more. I drink it almost every day.. which might not be the best, but I’m obsessed!

September 11, 2025
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Reply from BARÚ

Hi Paula, thank you so much for your amazing review! 😍 We’re thrilled to hear that you loved our matcha latte, we totally understand enjoying it every day; it’s hard to resist!

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

I am your loyal client

I am your loyal client, and I’m happy à with your products.
I have a coffee shop and we use your Chai latte in our recipes.

Do you special offers for commercial shops?

November 18, 2025
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Reply from BARÚ

Hi! Thank you so much for your lovely review! Feel free to send an email to shop@baru.be 😊 My colleagues will be happy to help you further.

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

Nice!

Good products, fast delivery!

November 4, 2025
BARÚ logo

Reply from BARÚ

Hi, thank you for the lovely review! 🤩

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

It was a gift that i ordered and the…

It was a gift that i ordered and the day after te order was placed, she already had the gift delivered,really quick!

October 24, 2025
BARÚ logo

Reply from BARÚ

Hi, thank you for the lovely review! 🎉

Sweet greetings,
Liezl - BARÚ

Rated 5 out of 5 stars

Quick delivery

Quick delivery, personalized box and well packed.

October 27, 2025
BARÚ logo

Reply from BARÚ

Hi Eve, thank you for the lovely review! 😁

Sweet greetings,
Liezl - BARÚ

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