Received my items quick&great communication.my friend recommended you as she also buys all her oils from you.love my items will definitely will buy again maybe something different next time.i bought t... See more
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Review summary
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For some inexplicable reason this package took a little longer than usual to clear An Post IRISH CUSTOMS yet even though import duty and VAT had been paid in full a week before. I suggest Ba... See more
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Base formula essential oils was the oils my college used for practice & we bought the student sets for home, all our case studies were done using these oils and our blending was always honoured with g... See more
Company replied
I've been buying the pre blended aromatherapy massage oils for over a year to use in my massage business - recommended by my tutor. My clients love the choice of blends and aromas. The bottles are... See more
Company replied
Company details
- Aromatherapy Supply Store
- Beauty Product Supplier
- Cosmetics Store
- Health and Beauty Shop
- Massage Supply Store
- Toiletries Store
About Base Formula
Written by the company
Base Formula supply the finest aromatherapy essential oils, carrier oils, massage oils, massage waxes, cosmetic bases, pre-blended products and natural skincare ingredients, including 100% pure hydrolats. We also sell a wide variety of bottles, jars and different types of closures for making your own products. We offer discount to professional therapists, have a trade price list for bulk orders and can also offer an own-label service. LEARN MORE
Contact info
38-40 Pate Road, LE13 0RG, Melton Mowbray, United Kingdom
- 01664501110
- info@baseformula.com
- www.baseformula.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good communication with the company and…
Good communication with the company and well packaged products.
January 22, 2026
Reply from Base Formula
Dear Jennifer
Thank you for your feedback. We're pleased to hear that you were happy with our products and service and we hope you'll choose to shop again soon.
Best wishes
Base Formula
Beautiful products
Beautiful products. I use your Rose & Aloe gel, Rose Mask kits for my Organic Rose Facial. My client and I love these products so much.
January 15, 2026
Reply from Base Formula
Dear Gemma
Thank you for your feedback. It's great to hear that you and your clients are enjoying our Rose skincare products. We hope you'll choose to shop again soon.
Best wishes
Base Formula
Great, reliable products for my massage business.
I've been buying the pre blended aromatherapy massage oils for over a year to use in my massage business - recommended by my tutor.
My clients love the choice of blends and aromas. The bottles are neat and easy to keep clean and I purchased pumps for greater ease.
Buying is easy, delivery is always quick and the products are always safely packaged.
Highly recommend!
January 15, 2026
Reply from Base Formula
Dear Katie
Thank you so much for your review and recommendation. It's great to hear that you and your clients love our massage oils and we look forward to you shopping again soon.
Best wishes
Base Formula
Beautiful products
Beautiful products. I got 2 massage waxes to use on myself and my clients
January 15, 2026
Reply from Base Formula
Dear Kathryn
Thank you for your feedback. We're pleased to hear that you're happy with the massage waxes and look forward to you shopping with us again soon.
Best wishes
Base Formula
Very good communication and service
Very good communication and service. Lovely oils, as ever. Thankyou
January 14, 2026
Reply from Base Formula
Dear Mary
Thank you for your feedback. It's good to hear that you are happy with our oils and service and we look forward to you shopping with us again soon.
Best wishes
Base Formula
Excellent service..and products as…
Excellent service..and products as recommended by my aromatherapist. Will become a regular customer.
January 14, 2026
Reply from Base Formula
Dear Liz
Thank you for your feedback. We're pleased to hear that you are happy with our products and service and we look forward to you shopping with us again soon.
Best wishes
Base Formula
Great product and speedy delivery
Great product and speedy delivery. The Base Formula Organic Moisturising Base is a great product for using with essential oils for an aromatherapy treatment.
January 12, 2026
Reply from Base Formula
Dear Jo
Thank you for your feedback. It's great to hear that you enjoy using our organic moisturising cream for your aromatherapy treatments. We look forward to you shopping with us again soon.
Best wishes
Base Formula
Excellent products as always and quick…
Excellent products as always and quick delivery. Even a free gift! (Just tried it, it’s very good)
I have been a loyal customer for years and will, of course, be back again.
January 12, 2026
Reply from Base Formula
Dear Ingvild
Thank you for your feedback and continued custom. We're please to hear that you were happy with your latest order and that you liked your free gift. We look forward to you shopping with us again soon.
Best wishes
Base Formula
My favourite supplier of essential oils
Fantastic products and delivered the very next day.However I was very disappointed that my order was wrapped in single use plastic
January 14, 2026
Reply from Base Formula
Dear Sharon
Thank you for you feedback. We're pleased to hear that you are happy with the products and that your order was delivered promptly. We do try to minimise our use of plastic whilst ensuring the products are packed securely, but we appreciate your concern and will feed this back to our production team.
Kind regards
Base Formula
Excellent product
Excellent customer service. Package recieved in excellent condition. Oils are amazing.
January 5, 2026
Reply from Base Formula
Dear Alice
Thank you for your feedback. It's great to hear that you're happy with our products and service and we hope you'll choose to shop with us again soon.
Best wishes
Base Formula
Late order that arrived before Xmas
Placed a late order just before Christmas and you didn’t disappoint, order arrived the following day so I was able to make my diffuser as a present. Thank you
December 23, 2025
Reply from Base Formula
Dear Samantha
Thank you for your feedback. It's good to know that your order arrived in time for Christmas.
Best wishes for the New Year
Base Formula
Excellent quality oils
Oils arrived well packaged. The oils are excellent quality. Will be buying more oils in the future.
December 16, 2025
Reply from Base Formula
Dear Andrea
Thank you for your feedback! We’re pleased to hear that you’re happy with our oils and look forward to you buying again soon!
Best wishes for the New Year!
Base Formula
Quality Products & Great Service
I have been purchasing my essential oils from Base Formula for a number of years following an introduction from my aromatherapist friend.
The website is informative and easy to use. I particularly enjoy reading information about the oils and find the blogs very interesting and helpful.
Base Formula offer quality products, great service and I appreciate the seasonal discounts and free gift.
Many thanks.
December 1, 2025
Reply from Base Formula
Dear Dawn
Thank you for your feedback and continued loyalty. It's great to hear that you've been using our essential oils for years and we hope this continues for many more years to come.
Merry Christmas
Base Formula
As always a brilliant service from the…
As always a brilliant service from the lovely folk at Base Formula!
December 11, 2025
Reply from Base Formula
Dear Christine
Thank you for your feedback! We're pleased to hear that you're happy with our service :-)
Wishing you a very Merry Christmas
Base Formula
Lovely organic base cream , is absorbed quickly and appears to be non greasy. Great for us therapist’s who don’t have the time to make our own.
From ordering to delivering, fast and efficient.
December 11, 2025
Reply from Base Formula
Dear Fiona
Thank you for your feedback. We're pleased to hear that you're happy with our organic moisturising cream and with our service. We look forward to you shopping with us again soon.
Merry Christmas
Base Formula
Lovely products
Lovely products usually delivered quickly. Plenty of information provided when trying new products and enjoy using the recipes and reading the blogs provided. Thank you.
December 8, 2025
Reply from Base Formula
Dear Ellen
Thank you for your feedback. It''s good to know you're happy with our products and all the information available on our website and blog. We hope you'll choose to shop with us again soon.
Merry Christmas
Base Formula
Rosehip carrier oil is the same colour…
Rosehip carrier oil is the same colour as Grapeseed and Argan carriers.
Products are not lab verified.
December 4, 2025
Reply from Base Formula
Dear Jo
Please rest assured that our products are 100% pure and genuine. We have checked the batch number on the Rosehip you received and will email you the Certificate of Analysis. These are always available on request.
Regarding the colour you should know that oils can naturally vary from batch to batch for a number of reasons including growing conditions, weather, soil type etc etc.
As you will see from our 'many' 5 star reviews the quality of our oils is never normally questioned, so we hope that we have now put your mind at rest.
Base Formula
Quick to get order out but…
Quick to get order out but unfortunately courier made delivery error and base formula sorted out the mistake asap 🙏
December 5, 2025
Reply from Base Formula
Dear Sharon
Thank you for your feedback. We're sorry that the courier made an error, but are pleased that we got it all sorted for you.
Merry Christmas
Base Formula
Always great service and beautiful…
Always great service and beautiful oils.
Thankyou ❤️
December 3, 2025
Reply from Base Formula
Thank you for your feedback Susan. It's great to hear you're happy with our oils and our service. Hope to see you shopping with us again soon.
Best wishes
BF
“The packaging was damaged
“The packaging was damaged. None of the gels had any plastic foam around them, so many were ruined during transportation and leaked everywhere.”
December 2, 2025
Reply from Base Formula
Dear Feina
We are so sorry that your order arrived damaged. As it's an international order it is extremely hard for us to control how the box is treated by overseas shippers and customs. We will contact you directly via email to discuss this further.
Apologies
Base Formula
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