Really good service! Quick delivery, nice polite women on customer service phone which quickly located the problem and sort it out. Shoes are really good quality and now I am not surprised why they... See more
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See what reviewers are saying
I bought a pair of shoes from Base London and I’ve been blown away by the quality. The shoes are incredibly comfortable — perfect for someone like me who works in a corporate environment and comm... See more
Ordered shoes for funeral & paid extra for quick delivery 🚚 shoes never turned up & was told delivered. I was sent screenshot from base London of delivery 🚚 it was a red brick 🧱 my house is pure gr... See more
I bought 4 pairs of shoes recently from Base London. I am satisfied with my purchases. Although my first two pairs purchase was wrong sizes. Then, I contacted them and got a replacement with no extr... See more
Company details
Written by the company
Since 1995 Base London's mission has been to provide top quality footwear for every occasion to guys interested in looking good and living life to the full. We take pride in offering stylish, genuine leather footwear with super fast delivery and free UK returns, and hopefully you can tell from the thousands of 5 star reviews that Base London is a brand you can trust to deliver on its promise.
Contact info
United Kingdom
- www.baselondon.com
Hasn’t replied to negative reviews
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Worth buying
Great boots will continue to buy from this company. No issues with the boots. Look good, feels good and price is good.
Top quality service from ordering to…
Top quality service from ordering to being delivered
Decent boots.
Very comfortable boots. They look great and a reasonable price.
Well worth it.
Quick delivery on two pairs of shoes…
Quick delivery on two pairs of shoes and they fit perfect….
Spot on!
Thanks.
five star customer serviced
The shoes I ordered, had a bit of quality issue. Reported this to the customer services, who promptly refunded the full amount without any fuss or inconvenience. So I am giving 5 stars for the excellent customer services. Thanks.
Delivery was very good
Delivery was very good. The shoes looked great and well made.. Apart from that can't comment on fit as they are a Christmas gift.
Good service
Good service.
The goods arrived quickly and very happy with the purchase
Nice quality shoes at a competitive price
Nice quality shoes, and comfortable for a full working day. Price is very competitive and delivery was swift.
Everything from ordering to delivery…
Everything from ordering to delivery the very next day.
Great boots
New Boots.
Ordered 2 pairs of boots but one had to be returned due to disliking feel at ankle. Me not used to that type of boot. Barcode for postage supplied by Base London email worked excellent.
Only problem was Post Office tracking not very good.
Boots came pretty fast to Greece and no…
Boots came pretty fast to Greece and no taxes. They fit very well and are lighter than I could hope for. Let’s see how they last in this harsh terrain. Thanks
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