Basilica Dancewear Reviews 

187
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my... See more

Rated 5 out of 5 stars

Another lovely leotard ordered for my daughter at a great price. Excellent quality as always. We’ve had many and the quality is outstanding. Machine wash well too. The sizing is smaller than other bra... See more

Rated 5 out of 5 stars

Cannot fault the quality of products from Basilica. We haven’t purchased a single leotard that hasn’t stood up to the battering of countless dance classes and to be able to throw them into the washing... See more

Rated 1 out of 5 stars

I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I hav... See more

Company details

  1. Dance Store
  2. Clothing Store

Information provided by various external sources

Family-owned brand where we design, create, and manufacture most of our products. Our team of designers makes sure that all our collections are unique and offer the perfect fit and feel. We handpick all the best fabrics and materials available creating unique and practical products that stand out.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(187)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value leotard

Beautiful leotard which I hadn’t seen anywhere else which is always good. Excellent quality and fit. Item was discounted too so was also great value. Speedy delivery, so overall an all round great service.

March 26, 2022
Rated 1 out of 5 stars

Terrible company. AVOID at all costs.

Placed order November 26th and paid for 48 hour delivery. By December 10th I’d received no order & no response to my multiple emails. Finally after threatening legal action I received a parcel which contained only four of the twelve leotards I’d ordered. Again, no explanation or correspondence from the company. After multiple attempts to contact them again, I finally received an email saying the items are now out of stock and I would receive a refund for this items only. No apology or compensation. Terrible customer service. I would strongly advise customers to stay away from this company.

December 15, 2021
Basilica Dancewear logo

Reply from Basilica Dancewear

Dear Jamie, thank you for your feedback. We are working with our delivery partner so that we can improve our delivery service and avoid similar situations in the future.

Rated 5 out of 5 stars

I love these leos!!

I love these leos!!! The fabric is soft yet supportive and the styles are great! I bought a large which was just a tad bit big, Im usually a medium in leos but sized up according to their chart. I would probably buy a medium (my true size) next time.

December 12, 2021
Rated 1 out of 5 stars

Sent a second!

On 16Nov my peris leo arrived, with poor pattern matching and a seam across the centre front chest. I emailed you a picture. You said I had been sent a second, in error and you would send a replacement and a skirt. I have not received them. I have emailed you again saying, if no black just send white. No response. I have bought another leo in your Black Friday sale and am still waiting for that to arrive. Meanwhile I have ordered from Danse de Paris website in Australia and already received my leos from Thailand delivered by DHL. I was buying British, but an unimpressed with your after sales and shipping.

December 4, 2021
Rated 1 out of 5 stars

Poor customer service very disappointing

So so so disappointed have always been very happy until this time 😞 I ordered two leotards and a crop top and shorts set when my order arrived there was only two items in my package the crop top and one leotard assuming this was an oversight I emailed expecting to get a prompt reply after not hearing anything after a week I again emailed forwarding my original email and still no reply regarding the issue and I’m still waiting for some correspondence but nothing at all!! very very very disappointing service and I’m still a leotard and shorts missing from my order

October 11, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look