Basilica Dancewear Reviews 

187
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I ordered a leotard from Basilica Dancewear, received my order number and waited... Nothing. Tried their automated chat to track my order - was 'awaiting fulfilment'. I emailed to find out where my... See more

Rated 5 out of 5 stars

Another lovely leotard ordered for my daughter at a great price. Excellent quality as always. We’ve had many and the quality is outstanding. Machine wash well too. The sizing is smaller than other bra... See more

Rated 5 out of 5 stars

Cannot fault the quality of products from Basilica. We haven’t purchased a single leotard that hasn’t stood up to the battering of countless dance classes and to be able to throw them into the washing... See more

Rated 1 out of 5 stars

I ordered 2 items 3 months ago but only received one, which I returned. Customer service representative only got back to me a month later to ask what I would like to do and I requested a refund. I hav... See more

Company details

  1. Dance Store
  2. Clothing Store

Information provided by various external sources

Family-owned brand where we design, create, and manufacture most of our products. Our team of designers makes sure that all our collections are unique and offer the perfect fit and feel. We handpick all the best fabrics and materials available creating unique and practical products that stand out.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

187 reviews

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2.7

All reviews

(187)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

A stunning classical leotard that looks amazing on. Wonderful styli no with the ultimate fabric for movement. I love it. My favourite 😍

September 16, 2021
Rated 2 out of 5 stars

Nice print but the smell, cut and fit are a little off

Though I love the colors and the prints of the two leotards that I bought, when they arrived they had a pretty strong smell to them which took a couple of days to dispel. Further the leotards are generously cut in the hips so you are nicely covered around the butt. However the waist is way too big and the girth is a bit short. So you end up with a low cut leotard that fits well at the hips and stretches flat over the stomach but there is a one inch gap between my wait and the fabric. Seaming would be a good option to add to your product so this does not continue to happen and to be frank that is what most Leotard makers are now doing i.e Claudia Dean, Dance De Paris, Eleve most now incorporate some seams to create a better fit.

July 31, 2021
Rated 1 out of 5 stars

Late delivery

Order placed on the 15th July and still not received. Leotards needed for Sunday 25th with 48hour delivery and looks like I will have to go and purchase from somewhere else.

July 23, 2021
Basilica Dancewear logo

Reply from Basilica Dancewear

Thank you for your honest feedback. We are in the process of changing our fulfilment provider so we can improve our service and offer next day delivery for urgent orders.

Rated 1 out of 5 stars
Basilica Dancewear logo

Reply from Basilica Dancewear

We are really sorry for the late delivery. We are in the process of changing our fulfilment provider so we can improve our service and offer next day delivery for urgent orders. Please contact us at retail@basilicadancewear.com in order to locate your shipment.

Rated 3 out of 5 stars

Communication very poor

Communication very poor, long delay in sending my item, I rang and emailed numerous times never getting a response until I messaged on Instagram, Item arrived and although it’s a lovely leotard it’s to small so need to return again I have emailed returns and had no response !!

July 4, 2021
Basilica Dancewear logo

Reply from Basilica Dancewear

Thank you for your feedback, unfortunately we do not offer telephone support. We offer an automated seamless return system so you do not have to wait for a confirmation. You just need to have the order number and your registered email address and our system can generate a return label free of charge.

Rated 1 out of 5 stars

Poor customer service

The shoes looked really pretty but they didn’t fit. I followed the advice and ordered my normal shoe size but they came up small. I followed instructions on the invoice which arrived in the parcel for returns but heard nothing only got a reply when I replied to the review email. This reply didn’t answer my question. I returned the shoes and asked for a larger size, larger shoes have not materialised. Neither has a refund. I have also sent another email asking for clarity about replacement but this has also gone unanswered. At the moment I would still like the shoes in the correct size maybe they are in the post? I will edit if anything changes

June 24, 2021
Rated 2 out of 5 stars

Unfortunate circumstances

I have emailed several times to discuss a return as I was sent the wrong size product and therefore am not prepared to pay the return postage when the mistake is not mine. I have received no response despite multiple emails over the last 2 weeks so I am an unhappy customer unfortunately. However I have usually found basilica to be a wonderful brand with great service so I am unsure what has happened this time.

May 24, 2021
Rated 5 out of 5 stars

Great experience and products

Great communication throughout my purchases, quick to answer queries, beautiful products and bargain special offer prices over the bank holidays. I particularly like the personal touch in the emails to thank me for my continued custom and supporting an independent business. My ballet shoes are uniquely beautiful and I love them. Thank you.

May 23, 2021
Rated 5 out of 5 stars

I have ordered from basilica several…

I have ordered from basilica several times now and always very happy with the service and the products. The leotards are absolutely excellent quality and some really lovely designs. My daughter now has quite a collection. Will definitely continue to order in the future.

May 18, 2021

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