Bass Pro Shops Reviews 351

Ordered a firearm online for ship to store. It was delayed a dozen times and ended up being 2 weeks late. What a horrible experience. Customer service isn't helpful and depending on who you talk to, you're told something else. Nightmare experience, wouldn't use them again.

Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find what’s going on . They said my order was cancelled I was super upset because it’s an inconvenience now my items won’t be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since I’ll have to go in store and buy again. The woman said no and kept talking over me wouldn’t let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to Jeff who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked Jeff for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for Pat and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money

Concord mills N. C has the worst gun reps that you will ever deal with not only will they not even recognize that you are at the gun counter but will walk the other way when you look at them. Please take a little pride in whom you hire to help your costumers. They are very rude. Thanks for looking into this issue.

Online ordering system is a joke. Had an item cancelled without being informed about it, and when I inquired they told me it was back in-stock. Well, it got cancelled a second time, and nobody will tell me why I was given wildly correct information, refund me for anything, or provide help in general. Not doing it ever again.

I recently purchased a Ruger 9mm gun from Cabelas of Saginaw,Michigan. I paid $277 for the gun. I took it home and tried practicing the racking feature. I was unable to rack it correctly and returned to Cabelas the next day. I had the whole firearm department helping me and due to the arthritis in my hands, I was unable to,rack the gun. A female sales prison suggested I buy a revolver. We returned to the gun display and I purchased aSmith and Wesson 38 Special I was able to easily load. The department took back my 9mm Ruger and gave me $154;for it. Now, get this. I had the Ruger for less than a day, I’d never loaded or fired it so it was in new condition for the trade in. Well, I only got $154 credit and I purchased the 38 Special for $539, now, get this. I received $154 for the brand new Ruger 9mm that I paid $277 for. I also had a box of 9mm ammo that was never opened and Cabals would not give me a refund for it. I literally got screwed on the return of he Ruger.rather. Rather than argue the transaction being a rip off I left. I got a review form emailed to me from Bass Pro Shops and coded every answer as low as it went. I have not heard back from Bass Pro Shops. I’ll never return to Cabelas and I consider my ordeal as a rotten transaction.
Michael Wackerly
Bay City, Michigan

Ever since cabelas sold out to bassPro, It has been a slow winding spiral downward every day. Quality of products used to be top notch. Now a lot of there stuff is low quality and its buyer beware. Also out of stocks are a daily normal problem. And finally the helpful sales staff is gone and have been replaced by robots who seem to only be programmed for apathy

This will be the last gun I purchase here. Wait time is a jpke. Spent two hours buying a gun and filling out all the paperwork. Then tried to pick up the gun another 1.5 hours. Went in another day 1:15. Its ridiculous, hire a few more people.

Hello Mr. Mike

So my name is Melisa Richey. I tried to call you but Patrick ended up calling me back. Also, l called corporate on this matter. I worked for your company for almost two months. I did numerous surveys which you know about. I also did numerous credit card sales which you should know about. So I had problems with my the concrete walking on the concrete due to my weight. So I was offered a position to sell the credit cards and I told her sure. But I had also asked her to work me just every other day due to blisters and the pain from my feet. So they proceeded to play games and cut my days to two days. So I don’t like games and I quit. But Patrick proceeded to call me and tell me I didn’t deserve to get any gift cards for the surveys that I did. I feel it was very unfair and wrong. I feel it was stealing from me. I don’t know why Patrick called me back when I asked for you to. Because you’re a very nice and fair man it seems. A girl Complained to me in the eyeglass department about Patrick being so rude and mean and I’ve stood up for him . I said I just can’t believe that well I was wrong. But to give me a reply that he felt like the company had paid me what I was due was very wrong. The lady at corporate said she would investigate it. I guess she’s not . But I know I never signed for any survey cards to have received them. So with Patrick saying he feels I was paid what I was due. I have no clue what he’s talking about that has nothing to do with my survey gift cards. Which I did at least 30 and Patrick told me that I would get $10 per card they charge it a few weeks later. Patrick says he apologize it would be $60 a month. This was when I first started. So is your company happy about taking from people? I told Patrick l would do reviews on the websites about this. It is wrong and unfair. I brought my uniforms back and my lD and everything due back to the company. I did these surveys to get my daughter shoes and stuff. At first, l thought it was $10 cash so l was trying to push so many to help get my daughter a wedding dress. I was told l was doing so well that l would be an employee of the month. But to steal my gift cards 💳 or not give them to me is wrong. I will do this on every site. Your company makes employees or requires everyone to sell these credit cards and push them all day on the microphone. Lord only knows what y’all make. Employees who don’t even know how to sell are terrified to work there. I worked more than anyone and sold more than anyone in my department. Then your company act like this is Despicable. Stealing a poor single ladies gift cards that is due to her . I hope you reply with a more professional manner, Than Your side kick Patrick . I told Patrick l will do reviews on this . It’s wrong period Sent to Manager in Macon ,Ga . He has not replied yet or corporate.

Recently I purchased over 3000 in fishing tackle for a deep sea trip. Went to check my order status approximately a week before it should arrive and didn't have my order number, so I chatted with online help. Gave her my info and she proceeded to tell me that transaction had been canceled and told me to contact the fraud department. Ok. I contacted them I they told me they canceled it with no email Or anything they just decided out of the blue to cancel it. I even used PayPal for protection. They tried looking in my area to see if a store had but I already knew they didn't WHICH IS WHY I ORDERED IT IN THE FIRST DAMN PLACE. DAMN THESE PEOPLE ARE STUPID. But didn't offer to help in any way shape or form. How about some expedited shipping you morons. Moral of the story is I'm done with bass pro.

We visited Bass Pro Shops in Leeds al in sept 5 for hunting boots for my husband. Meredith helped us and was very friendly and professional. She was very thorough as he tried on several pairs of boots. Meredith deserves some recognition! Thank you Meredith and Bass Pro Shops!!

This stupid company send my orders 2 pieces and 2 different places and long time periods and let me pay 2 times tax, the stupid orders was 1 trucker cap, 2 Hanley sweaters and 1 hoodie and total cost was almost 65dollars with the sending cost total 104 dollars but i pay almost 207 dollars, and still don't get my 2 Hanley sweaters from tax office please stay away from this stupid company

Bass pro shops has gone into the toilet. Customer service is nonexistent. The phone tree like the company is rigid and provides no help. On line orders I placed are sent to the wrong address because of some company error in their system. I am done with this shot show.

So disappointed in the stores now. The only way you can get a good sale prices is to be a credit card member. Then you have to use the card almost items to get those prices. I have been receiving gift cards for birthday and Christmas for your stores and cannot get the good prices if you want to pay cash or use the gift cards. I used to love your stores, but I won’t ask for any gift cards from there anymore. Will not shop there anymore because I did not want another credit card. Would like to pay cash and get the same decent prices.

Cabelas in allen texas Never buy a gun if you latino they racist they make you put you application wrong
So you get denied

Very bad experience purchased items,they say "Due to a system issue the complete payment method you wanted to use on the order you submitted on August 18th did not transmit into our processing system. Because of this your order is currently on hold with a balance due"...Yet My bank says the payment went through and I'm trying to contact them to just reverse/refund my money and no response

Beware of Bass Pro in Nashville Tennessee. I ordered a 22 rifle for our grandson’s birthday. When I went to pick it up today. It was the most awful experience of my entire life. What has happen to costumer services?
First upon arrival, at least 3-4 employees were behind the counter. Not once was any of the 5-6 customers ever acknowledged. We asked 2 different employees. All they would say is to register using the “Q” with our cell phones. Ok then. We did that. It said waiting time 7 minutes. Ok. Out of the 3-4 employees, 1 was checking out a purchase. Ok then. As I was watching the monitor, waiting time went from 7 to 10. A female employee walked by. So we asked her for some assistance. Her response was to use the “Q” again. We informed her we had already done that. That’s when we noticed the waiting time was now at 13 minutes. So I asked for a manager. The girl said sure. We waited for a few more minutes. A young man who said he was the manager came out. By then to say the least, I was getting upset. He begins to tell me about the “Q”. So I asked him what had happen to costumer services? While trying to get some information and showing him that we had jumped through their hoops. Now it was up to 20 minutes. I’m so sorry to admit to it but that was the last straw for me!!! I demanded for a refund and stated I would rather pay extra amount of money than to buy anything else from any Bass Pro.
If anyone ever buys from this over priced chain. I truly hope your experience is better than what we had to endure.
Debbie Barlow
Middle Tennessee

I tried to make a purchase for a little over $250.00. Woke up this morning to see the purchase was canceled. I checked with my bank to make sure it wasn't anything on their end like "flagged for suspicious activity". Nope, everything normal with my bank. I call up Bass Pro Shop customer service and was transferred to their Fraud team.

Their fraud team informed me that my order was flagged and that once it's flagged there's nothing they can do. I asked them, "Flagged for what?". Was told they can't tell me the reason why.

I told the agent, "I have more than enough money in my account. My name on the order is the same as my card used. The billing address is the same as the shipping address. Even my email is the same. I can verify all the information that you need me to. I've had this bank account since I was 16" (I'm 38 for pete's sake). The woman responded with, "Unfortunately, we can't tell you why it has been flagged. Generally, when it's been flagged its due to suspicion of fraud. Again, once it has been flagged there's nothing we can do." I tell her that she means to tell me that they have some mystery system, most likely ai or something, that makes these decisions and once it does... there's nothing you guys can do?????

I asked to speak to a manager and she stated, "Unfortunately, our manager does not accept phone calls. I recommend you purchase the item from a store." The nearest Bass to me is an hour away and is out of stock. The next closest store has limited quantity AND IS IN ANOTHER STATE. I informed her of that. She apologized and said, "Unfortunately, once it's been flagged there's nothing we can do. My manager does not accept phone calls nor emails." I asked if I tried to make that purchase again with a different card, would it go through? She said most likely not. I asked her to transfer me to the manager for customer service. She told me "guest services will most likely just transfer you back to me anyway.". I insisted and she said ok. She then transferred me to the main menu. As in the automated menu when you first call.

Long story short: My order was erroneously flagged. No discrepancies in billing and shipping info. Fraud team says once their "system" flags it, they can't do anything about it. No, I can't try to speak to a manager as they don't accept calls. No, I can't use a different card to make the purchase as my name and address is the same. No, they can't do anything to make this situation right.

I did absolutely nothing wrong here. There is a flaw in their system and they take no accountability. They are, no doubt, losing thousands to situations like this as I know if it happened to me... it has happened to others. The fact that I was flagged was not the most upsetting part. The most upsetting part was that I was flagged, their staff isn't given the ability to make it right, and I was told that I wasn't allowed to speak to a manager about it. Shame on them.

Triad buying over under shot gun Hit wrong button know they say I can't buy gun from them again I see in other review this happen alot Bad place take your business to gun stores they do not care. About there costumers t

Update, BPS has so many Customer Service complaints. Why is Johnny Morris allowing all this BS and lies from Customer Service Support.
I have been an understanding customer at Bass Pro Shops since 2017, when I purchased a new boat. Note I am a Bass Pro Shop Club Member and on July 18, 2023, heading out of North Carolina to Charleston, SC, I stopped at BPS in N. Myrtle, to purchase some of the $5.99 BPS Caps, to take to family, nieces and nephews. I was told until reaching the register by a rude employee Charles, "we can only accept cash, our system is down all morning." He suggested I go draw money out of an ATM. First, I was paying almost $50 of this purchase with my Rewards I had built up and paying cash would not get credit for my Rewards on this purchase. He said it should be up soon. I waited around for many hours, went to get something to eat and returned and told system is still down, I can pay cash. I left, I was already several hours late getting to Charleston to begin with. I stopped back in there on the way back home to North Carolina on July21, 2023. I have been looking for the solid Pink Caps for $5.99, because of a family member a cancer survivor. to give to many of her family and friends for the support given to her. Then got home and called Customer Service inquiring about the Pink Cap for $5.99. They were no help and even with my name typed in emails I sent them, they sent responses back to a Tareese. My name is Ronald Kizer. They were out of stock. However, showed some back in stock but can't ship to home address, only available at 2 locations, Cabela's in Garner, NC and again BPS in N. Myrtle Beach. You would think being a good customer for 6 years, they could have reached out and made arrangement to ship me some from those 2 locations after paying with my Bass Pro Shop Club Master Card. But they haven't. Fine, I have another order to be delivered on July 29, 2023, from them. When it arrives because of the bad Customer Service for over a week, will pay my balance off on my Club MasterCard by BPS and find another place to shop online. Customer Service doesn't mean anything to BPS.