Bastion Hotels - Almere Reviews 29

I booked a room via the Booking platform and realised two hours later that the location was not the same as another hotel with the same name. I immediately contacted the hotel to request a cancellation, but they refused and asked for a cancellation fee of €198.

What is most surprising is that the stay was scheduled for more than four weeks later. I then contacted Booking.com for assistance. They reached out to the property and requested a free cancellation on my behalf, but the hotel declined this request as well.

Terrible, first of all me and my boyfriend weren’t even staying at this hotel and so glad we didn’t … me and my boyfriend went to smoke around the building which is at the back of the hotel. This girl that works at your hotel came out and said we can’t smoke here! Absolutely disgraceful when she was smoking herself and so was her colleague that we seen smoking marijuana earlier on in the same location that we were at… writing this review on 07.08 and this happened around 8pm so whoever that girl was that was doing that shift should get a serious call… when I looked at her she said something in Dutch to her colleague and started laughing! Disgusting behaviour I will be avoiding staying at this hotel and will tell my friends and family to stay there too.

We have booked 2 rooms for 4 people en two children they splits the rooms one adults and one child each room , two other adults wore not allowed. When we told them they said u have to book another room . So I booked other room for family 2 adults en 2 children. I got the reservation nr everything. One Day for the check in , I wanted to pay they told me you SORRY YOU HAVE NO RESERVATIONS HERE. If you want we will give you another family room in Bastion Almere cos we are here full ( Bussum) they shifted us from Bassum to Almere . I paid for family room but they gave me two singel bed for 2 persons . We went there after a family party so I had no energy to fight with them at 03:00 o clock at night.

I have never experience such a bad hotel ever .

DONT book any room from here they have bad service, the manager Demi doesn’t listen to your problem she promised that she wil massage you or mail you , she doesn’t do it . Very impolite to the guests. When u call her 2 time and have questions, She told me ( WHY ARE CALLING SO MANY TIMES , WE ARE TO BUSY )
One employee Gabrielle was kind he Listened to our problem. The rest NO