Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying i... See more
Company replied
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Review summary
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Reviews shaping this summary
Products as described on website and appear to be robust and well made. Delivered in 3 days over a weekend. The basin is quite heavy but no fixings or recommendations are provided with the product by... See more
Company replied
I ordered a Belfast sink. It was a competitive price, but I was told there would be a considerable delay due to stock issues. I said that should be ok but then surprisingly it arrived just a few day... See more
Company replied
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose conne... See more
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Company details
Written by the company
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Contact info
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, United Kingdom
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3.7
Average
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Do not order anything from this…
Do not order anything from this company. Rock bottom prices - buy cheap, buy twice which is exactly what I’ve had to do. Shower bar fitted professionally, fitter struggled to get it to hold water but just about managed. Hasn’t been used yet due to late delivery of a shower enclosure (not from these guys) and water is pouring out of it. Had the automated response from them saying they’re dealing with customer service emails from 2 months ago so not holding my breath. I am going to contact my credit card company and see if I can raise a complaint with them. This company is not for real so do not fall for it with them.
April 21, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hi David, When a plumbing item is leaking from a joint, this usually suggests that the rubber washer has not been installed/ is missing and or damaged. Please send us a video to show your item installed and show the issue you are experiencing and we will be able to advise you further.
Terrible would never use them don’t…
Terrible would never use them don’t waste your time took over two months to sort out my faulty water tank. Poor customer service and very rude. Do not use these people trust me
April 17, 2025
Unprompted review
Reply from Bathroom-House.co.uk
thank you for your feedback. We're truly sorry to hear about your initial experience and understand your frustration. However, we're glad to see that the replacement item was delivered to you on the same day you wrote this review. We hope this resolution helps restore some confidence in our service, and we’re always working to improve.
Very poor service .
Very poor service .. sent them an email to get a refund on bath items and am still waiting till this day .. definitely wouldn’t be recommending their services
February 3, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hi Ebenezer, Were sorry for any delays you have experienced, I have had a look and can see that Customer Service are waiting to hear from you about the return. Please can you check your emails :-)
Poor experience - more training required.
Giving them a 1 on this occasion. When you put in an order and you let you them know something is missing from the order, they should be doing their best to complete the order, I still haven't had a response from them, this is now a month. It even says o their Auto reply not to send chaser emails - what kind of business is this? Update 24/05/25 - No phone calls to explain poor performance but I did get one email with a really odd phrase which I interpret as trying to shift blame (must help them feel better) - "Usually when an item is installed, installation is deemed as acceptance as the item could have been damaged or lost during installation". Still awaiting parts. No resolution as yet despite their comments.
March 15, 2025
Unprompted review
Reply from Bathroom-House.co.uk
We're very sorry for the experience you had and truly appreciate your patience. We understand how frustrating this must have been.
We’ve since resolved the issue - the email continued to say: "Usually when an item is installed, installation is deemed as acceptance as the item could have been damaged or lost during installation. We appreciate that you notified us of the missing parts within 30 days of delivery and that you have waited some time for our reply due to a back log within customer service. In the circumstances, a free of charge replacement set of cover plates has been dispatched today via DPD two day service. You can track the delivery HERE".
I have today tracked the delivery and can see that the item has arrived at Orkney Shetland warehouse. Due to your location, deliveries can take slightly longer. Thank you for yoru patience whilst we resolved this for you.
Good product, sluggish support
Fitted a new shower from Bathroom House in February. There was immediately a significant leak from one of the connections, for which no sealing washer had been provided (nor mentioned in the installation instructions).
I tried further tightening the connection first, which led to some damage occurring. I then decided to buy a suitably sized washer and once inserted, the leak stopped.
Contacted Bathroom House by email on 24th February to query why no washer had been provided or even mentioned in the instructions, and to ask whether it's possible to replace a specific part that was damaged. Received an automated response saying they were working through a customer service backlog and were more than a month behind. The email stated that if I send a chaser then I'll go to the back of the queue.
Today is 13th April and I've still not heard back from Bathroom House. Had no further issues with the product so far but this gives me very little confidence in their warranty support going forward. Decent product on balance but non-existent customer service.
UPDATE: Bathroom House did eventually follow up on my query and issued a replacement part free of charge in June. This has given me confidence that they can be relied upon for warranty support going forward, albeit hindered by a large backlog in customer service.
February 24, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your feedback, and we're sorry to hear about your experience. As you've not included your order number, we're unable to look into the specific details of your case on our system.
Regarding the issue you experienced: for every metal joint in any plumbing part, a rubber washer is required to ensure a watertight seal—this is standard plumbing practice. Occasionally, these washers can be overlooked during unpacking and may remain in the packaging.
We appreciate your patience, and we're sorry for the delay in response from our customer service team earlier this year. If you still need assistance with the item or have any ongoing concerns, please feel free to reach out again with your order number so we can help as quickly as possible.
Was easy process good quality for money…
Was easy process good quality for money overall very pleased
March 26, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and felt you received great value for your money. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
I received an email today saying their…
I received an email today saying their customer service department is currently dealing with backlog issues dating back to the 7th February.
April 7, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your patience and for your review. We sincerely apologise for the delay and any inconvenience caused. Our team is working hard to clear the backlog and get back to everyone as soon as possible. We appreciate your understanding during this time.
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you're happy with both the product and the delivery speed. We truly appreciate your support and look forward to serving you again in the future!
Boiler worked for 1 day then stopped…
Boiler worked for 1 day then stopped working. Customer service were nice and am now awaiting a decision.
March 28, 2025
Reply from Bathroom-House.co.uk
HI Anne, Thank you for your review. Rest assured we will get this replaced for you :-)
Made an order and realised my mistake…
Made an order and realised my mistake straight away. Was worried looking at reviews that it may be hard to contact. Phoned customer service, answered immediately, cancelled the order and moneys already back in my account. Really happy.
April 4, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you so much for your kind review! We're really glad to hear that our customer service team was able to assist you quickly and resolve everything smoothly. We understand how important it is to feel supported, especially when something doesn't go as planned, and we're thrilled to know you had a positive experience. If you ever need anything in the future, we're always here to help!
They didn't communicate either by email…
They didn't communicate either by email or telephone to confirm delivery date and time
March 28, 2025
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave a review. Our records show that we contacted you via email on 02/04/2025 08:33 and 03/04/2025 15:35. Please check your junk and spam folder.
Avoid them
Avoid them
Ordered for next day delivery
They sent all the parts missing and told me I have to wait a month as the parts are coming from china even though I paid for next day delivery
March 25, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hello Glen Stuart, I cannot locate an order for your name with Bathroom House. If you would like to share your order details with us, we can look into this for you.
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear you were happy with the product, our service, and the price. Your support means a lot to us, and we look forward to serving you again soon!
Sold item that wasn't in stock so had…
Sold item that wasn't in stock so had to buy from elsewhere however I got a quick refund
February 24, 2025
Reply from Bathroom-House.co.uk
Thank you for your feedback, and we’re sorry for the inconvenience caused by the item being out of stock. We do our best to keep our stock levels accurate, but on rare occasions, discrepancies can occur. We're glad we could process your refund quickly and appreciate your understanding. We hope to have the opportunity to serve you properly in the future.
Quick and good value
Ordered a under sink hot water tap boiler on Friday, arrived Saturday morning.
Perfect and a good price.
March 1, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for your great review! We're so pleased to hear your under-sink hot water tap boiler arrived quickly and at a price you were happy with. Providing fast delivery and great value is what we aim for, so it’s fantastic to know we delivered on that. We hope you enjoy your new purchase, and we’d love to help you again anytime!
Super value shower at great value
Super value shower (half price) and needed within a few days so paid for next day delivery of which to be fair wasn’t that expensive. Item arrived on time and is just what we needed. Faultless company
February 22, 2025
Reply from Bathroom-House.co.uk
Thank you so much for your kind words! We're thrilled to hear that you found great value in your new shower and that our next day delivery met your expectations. It's always our goal to provide quality products at competitive prices with reliable service, so your feedback means a lot to us. We really appreciate your support and hope to serve you again in the future!
Appalling customer service
Appalling customer service. I ordered some bathroom cabinet handles in January as they were listed as in stock on the website. I then got informed that stock would not be available until 13th February. This date came and went, so I emailed them again and was informed that it would now be 21st March. This is totally unacceptable so I requested a refund and they haven't even acknowledged my request. Who knows if I'll ever get my money back. I do NOT recommend and would advise going elsewhere.
February 26, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for reaching out. I can see we cancelled and refunded your order on 27th feb. I’m really sorry we weren't able to fulfil your order this time, and I completely understand your disappointment.
We value your interest in our products and hope to have the opportunity to serve you better in the future. If you have any further questions or need any more assistance, please feel free to get in touch.
Wishing you a wonderful day ahead.
Avoid! 7-week customer service delay
I wish I'd seen these reviews before I ordered...
Purchased a freestanding bath from this company. Delivery went well. However, on unpacking it was established that the feet were missing (they have to be secured to the floor and then attached to the 'external' feet). I contacted Bathroom House by phone on February 4th and explained the issue. The member of staff advised that she would send an email and I needed to photograph the parts to show what was missing and reply to her email with the photograph(s). The bath was partially assembled at that point (plumber was waiting to install) but sent photos anyway. I received an automatic response confirming receipt of my email and advising that there would be a delay in replying as they were currently responding to emails from w/c DECEMBER 18th.... The member of staff that I spoke to did not, at any point, give any indication of a delay. As I could not afford to be without a bath for 7 weeks I had to source and pay for a part from elsewhere. They were completely inappropriate but the only option for installation (and they were £50).
February 4, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Thank you for taking the time to share your experience, and please accept our sincerest apologies for the delay and frustration you’ve encountered.
We completely understand how disappointing it must have been to unpack your new bath and find the 4 screws missing—especially with a plumber on-site and installation scheduled. It’s equally frustrating that you weren’t made aware of our email backlog during your initial phone call. That was an oversight on our part, and we’re very sorry it added to your inconvenience.
Due to an unusually high volume of inquiries earlier this year, our customer service team experienced a significant backlog. While this is not the level of service we strive to provide, please be assured that we are actively working to respond to every customer and resolve outstanding issues.
If you would like to forward me the Invoice for the replacement screws I will be able to refer this to management.
Exceptional customer service
Thank you Zoey for all your help. I purchased from Bathroom house and I have to say the service couldn’t be better, I had a small problem with a damaged item but in phoning Zoey I found that the customer service was exceptional and the small problem I thought I had was sorted next day. A great service that I will no doubt use again and recommend.
February 21, 2025
Unprompted review
Reply from Bathroom-House.co.uk
Hello John, Thank you for taking the time to leave a review. It is greatly appreciated. I am so pleased we were able to help you and that you have been happy with our service. Take care and best wishes to you. Kind regards, Zoey :-)
Reply from Bathroom-House.co.uk
Thank you for taking the time to leave a review :-)
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