Easy navigation of the website, which led me to the correct shower parts as I could only remember the make of my shower valve. Good information and excellent diagrams with detailed measurements.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed part for kitchen tap. searched their website found what I required, ordered and payed for on line . Part arrived at my address in two days after order by 24 hour tracked Royal Mail service pa... See more
Company replied
I needed replacement parts for an old tap. The maker couldn’t help. Went to these guys and they were great. Fast, informed, sent me a possible replacement. Didn’t fit, so went back, same quick and hel... See more
Company replied
Very quick delivery and was very well packaged. I chose Bathroom Spare Parts because their competitors’ websites were very unclear. Whilst Bathroom Spare Parts’s website gave me great confidence tha... See more
Company replied
Company details
Written by the company
Bathroom spare parts is the UK's largest supplier of replacement parts for your bathroom. With accounts with all major manufactures, we are here to find your replacement part. If you are unsure of what bathroom part you require just email us a picture and we will be happy to help. We sell genuine manufacture parts for most of the manufactures across the world and if they are not on our list we will still try to help you.
Contact info
Unit 2, Haselmere Industrial Estate, Charlton Mead Lane,, EN11 0DJ, Hoddesdon, United Kingdom
- 02039409330
- sales@bathroomspareparts.co.uk
- www.bathroomspareparts.co.uk
4.8
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery time was as they said
Delivery time was as they said
Good product
Well packed
Would use this Company again
Many thanks
October 15, 2026
Reply from Bathroom Spare Parts
Thank you for taking the time to leave such a lovely review! We're delighted to hear that your order arrived within the promised delivery time, was well packaged and that you're happy with the quality of the product. Providing reliable delivery and excellent customer service is always our priority.
It's especially pleasing to know that you'd happily shop with us again. We really appreciate your support and look forward to welcoming you back in the future!
Nearly good but just missed
My toilet was close coupled, I Sent a photo but was sent a spare for a separate cistern. All was not lost as I could swap the flush mechanism which was the problem. Otherwise fast good service.
October 15, 2026
Reply from Bathroom Spare Parts
Thank you for your honest feedback. We're pleased to hear that you were happy with our speedy service, but we're sorry that the replacement part supplied wasn't quite right for your close-coupled toilet, especially after you'd provided a photograph to help with identification.
We're glad you were able to resolve the issue by swapping the flush mechanism, although we appreciate this wasn't the ideal solution. We always aim to provide accurate advice when identifying toilet spare parts, and we'll take your comments on board to help improve our service.
Thank you again for your understanding and for giving us the opportunity to help!
ordering was simple but delivery was…
ordering was simple but delivery was much slower than a competitor who delivered next day for less!
October 14, 2026
Reply from Bathroom Spare Parts
Thank you for taking the time to share your feedback. We're pleased to hear that you found our ordering process straightforward, but we're sorry that our delivery service didn't meet your expectations.
We appreciate how important fast, competitively priced delivery is, particularly when you're waiting for replacement parts. We understand your disappointment, especially given your experience with another supplier.
Your comments are appreciated and will help us identify where we can improve. We hope you'll consider giving us another opportunity to provide a better overall experience in the future.
Swift turnaround
I ordered the part it was dispatched the following day and I received it the day after that, quick and easy.
October 15, 2026
Reply from Bathroom Spare Parts
Thank you for your great review! We're delighted to hear that your order was dispatched promptly and arrived so quickly. We always aim to make ordering spare parts as simple and hassle-free as possible, with a fast and reliable delivery service.
It's lovely to know everything went smoothly, and we really appreciate you taking the time to share your experience. We look forward to helping you again in the future!
Reply from Bathroom Spare Parts
Thank you for your lovely review! We're delighted to hear that you had such a positive shopping experience with us. Making the ordering process straightforward and providing fast, reliable delivery are things we work hard to achieve, so it's great to know everything went smoothly.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Reply from Bathroom Spare Parts
Thank you for your fantastic review! We're delighted to hear that you received first-rate service and that your order arrived so quickly. Providing excellent customer service and fast, reliable delivery is something we take great pride in.
We really appreciate your kind words and look forward to helping you again in the future!
Very easy to deal with and online chat…
Very easy to deal with and online chat service with Rick about the return policy was quick, helpful and concise.
October 19, 2026
Unprompted review
Reply from Bathroom Spare Parts
Thank you for your lovely review! We're delighted to hear that you found us easy to deal with and that Rick was able to provide quick, clear and helpful advice regarding our returns policy through our online chat service.
We always aim to make shopping with us as straightforward as possible, and it's wonderful to know that Rick made such a positive impression. We'll be sure to pass your kind comments on to him.
Thank you again for your feedback, and we look forward to helping you in the future!
Item ordered easily and delivered as…
Item ordered easily and delivered as described.
No problems at all.
October 12, 2026
Reply from Bathroom Spare Parts
Thank you for your kind review! We're pleased to hear that you found the ordering process straightforward and that your item arrived as described, with no issues along the way.
Providing a simple shopping experience and reliable delivery service is always our aim, so it's great to know everything went smoothly.
We really appreciate your feedback and look forward to helping you again in the future!
Excellent in all regards.
October 13, 2026
Reply from Bathroom Spare Parts
Thank you for your fantastic review! We're delighted to hear that you were completely satisfied with your experience. Providing excellent customer service, quality products and reliable delivery is always our priority, so your kind words mean a great deal to us.
We really appreciate your support and look forward to helping you again in the future!
Expert advice and efficient follow up
Expert advice and efficient follow up. An especially shout out to Jack for going above and beyond.
October 6, 2026
Unprompted review
Reply from Bathroom Spare Parts
Thank you for your wonderful review! We're delighted to hear that you received expert advice and efficient follow-up from our team.
It's especially pleasing to know that Jack went above and beyond to help you. Providing knowledgeable, helpful advice and excellent customer service is something we take great pride in, and we'll be sure to pass your kind words on to Jack.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
A bit slow to ship but overall good
10 days after placing the order I hadn't heard anything so I emailed them and, coincidence or not, it was shipped that day and arrived shortly thereafter. It was good to be able to get the spare part for our discontinued unit, so thank you
August 17, 2026
Reply from Bathroom Spare Parts
Thank you for taking the time to share your experience. We're pleased that we were able to supply the replacement part for your discontinued unit, but we're sorry for the delay in dispatching your order and the lack of communication during that time.
We appreciate how frustrating it must have been to wait 10 days without an update, and we understand that you shouldn't have needed to chase us for information. Your comments are valuable in helping us improve our order processing and communication.
We're glad everything arrived safely in the end, and we really appreciate your patience and understanding. Thank you again for choosing us!
Part was out of stock
Part was out of stock, but didn’t take long for them to get it and send it on to me.
Good service.
October 14, 2026
Reply from Bathroom Spare Parts
Thank you for taking the time to leave us a review. We're pleased to hear that, despite the part initially being out of stock, we were able to source it quickly and get it sent out to you without too much delay. We really appreciate your patience and kind words about our service. Thanks again for choosing us!
Matched the part I needed replaced
Matched the part I needed replaced. Straightforward process
October 15, 2026
Reply from Bathroom Spare Parts
Thank you for your positive review! We're pleased to hear that you found the correct replacement part and that the ordering process was straightforward. We aim to make finding and purchasing spare parts as simple and hassle-free as possible, so it's great to know we delivered on this. We really appreciate your feedback and hope we can help you again in the future!
Sam was really helpful in finding the…
Sam was really helpful in finding the correct replacement toilet for us. I contacted them via the website chat, it was quick and went straight through to one of the team rather than a robot . .super helpful!
October 19, 2026
Unprompted review
Reply from Bathroom Spare Parts
Thank you for your lovely review! We're delighted to hear that Sam was able to help you find the correct replacement toilet. We know how important it is to get the right advice, especially when choosing replacement bathroom products. Our live chat is there to provide quick, helpful support from our knowledgeable team, so it's great to hear you appreciated speaking directly with a real person. We'll be sure to pass your kind words on to Sam. Thanks again for choosing us!
Good clear photos of goods
Easy to order, goid description and clear photos of goods so I could see exactly what I was buying. Fast delivery. Thanks so much.
October 15, 2026
Reply from Bathroom Spare Parts
Thank you for your lovely review! We're delighted to hear that you found our product descriptions and photos clear and helpful, making it easy to choose exactly what you needed. We work hard to make ordering spare parts as straightforward as possible, so it's great to know everything went smoothly and your order arrived quickly. We really appreciate your kind words and look forward to helping you again in the future!
Arrived today broken
Arrived today broken. Might have survived the journey better if packed in a cardboard box rather than just bubble wrap.
October 19, 2026
Reply from Bathroom Spare Parts
Thank you for your feedback. We're very sorry to hear that your order arrived damaged and sincerely apologise for the disappointment and inconvenience caused. We appreciate your comments regarding the packaging and will certainly take these on board. Could you please email us at orders@bathroomspareparts.co.uk with your order number and a few photos of the damaged item and packaging? This will help our team investigate what happened and get the issue resolved for you as quickly as possible. We appreciate your patience and look forward to putting things right.
Gets the job done
Took a while to find replacement to old part I required, but BSP had it and at a fair price and delivered promptly. Such a handy service.
October 12, 2026
Reply from Bathroom Spare Parts
Thank you for taking the time to leave us such a positive review! We're really pleased we could help you track down the replacement part you needed, especially after you'd spent some time searching for it. We know how frustrating it can be to find spare parts for older products, so it's great to hear we had exactly what you were looking for at a fair price. We're also glad your order arrived promptly. Thanks again for choosing BSP, and we hope we can help you again in the future!
Fab service thanks
October 12, 2026
Reply from Bathroom Spare Parts
Thank you for your lovely feedback! We're delighted to hear you were happy with our service. We really appreciate you taking the time to leave us a review and hope we can help you again in the future. Thanks for choosing BSP!
Excellent service - Very helpful.
Such a great experience.
Sent through an enquiry, via email. Part was identified. It was in stock & shipped within a few days.
Excellent service.
Many thanks
October 14, 2026
Reply from Bathroom Spare Parts
Thank you for your fantastic review! We're so pleased to hear that our team was able to identify the correct replacement part from your email enquiry and get it dispatched to you promptly. We know how important it is to find the right spare part without unnecessary hassle, so it's lovely to hear that you found the whole experience straightforward and helpful. We really appreciate your kind words and look forward to helping you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.