Just arrived back from the bank to obtain their help in recovering the payment made for goods that haven't arrived. Paid an extortionate sum to have goods delivered 48hr service. Nine days later still... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would rather take a cheese grater to my genitals than use this company. Absolute rip off merchants who deliver broken goods, then charge you for parts they don't even have, then you have to contact th... See more
Company replied
4 weeks ago items stated as 'in stock' on the website, were oddly enough no longer in stock once my money had been taken. 4 weeks later the battle for a full refund for goods never received goes on. P... See more
This company seems to be owned by the same people who own kitchensinkstore.co.uk who I am getting nowhere with ,no answer to either phone or emails so I suspect both companies are in trouble. If you l... See more
Company details
Contact info
Unit 5 New England Estate, EN11 0BZ, Hoddesdon, United Kingdom
- 01992267001
- admin@bathroomtrade.co.uk
- www.bathroomtrade.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great product ...great service
very pleased with overall service from Bathroom Trade...would definitely use again and again and again ..:)))))))
Delivery was good altho the driver had to be persuaded to carry the parcel upstairs for us
I was surprised to find the shower doors had not been broken in transit....the packing did not look adequate. I still have not been able to examine them in full as they are too heavy to unpack completely myself.
It would be nice if you could get customers names right.............mine is DALE !!
Great customer service and value for money products
Easy to order service with good prices and a wide range of products. Delivery was fast and efficient and no hassle with the product
Great service - Great price - Great people to deal with
Very helpful company to deal with, very competitive prices and good delivery and after service, would highly recommend.
Good prices and fast delivery
Prices are very good, delivery was quick, the quality of the shower tray was ok but required further support as a little flexy once in use.
Very easy to do business ,
I found them very helpful, even the delivery guy very polite
Highly recommend
does what it says on the tin..excellent
Easy to view products online, good product, excellent price, easy to order, delivery time good, very happy with my purchase, highly recommended.
very impressed with the service
product excellent. Delivery unbelievable, stated a time frame of 45 mins
and arrived by courier well within the stated time
An honest. Business that works hard to please
Delivery was prompt and bath was good quality. There cheaper ranges are better than those found. Elsewhere
Poor service, not that cheap and petty unreliable overall in relation to delivery.
Quite frankly, disappointing. I was promised two shower trays - then there was a problem with one, so I had to pay for separate delivery, then was told that in fact the second one was not available, was not in stock, was promised phone calls to determine when it would be in stock; no one phoned,,,,eventually I had to cancel the order as I could not wait any longer, and I am STILL WAITING for confirmation of the cancellation and my refund. I do not have time to keep on chasing poor suppliers.
Attractive Cistern with good dual action.
Only difficulty was delivery. Since the company doesn't deliver to Scottish Highlands or islands, had to arrange delivery to family member to bring it up to us when they came on holiday. This, entailed issues of 'internet fraud' as payment made by us, with alternative delivery address. However, all was resolved and we are very pleased with the product, installing it ourselves. There was no reasonable alternative to be sourced locally since it was replacing a vintage cistern, with specific fittings. thank you.
Afordable quality
I ordered a shower enclosure and tray package for the price of an enclosure elsewhere. Delivered when I asked after a friendly chat with the telephonist.
I had to ask for assistance after the tray cracked after fitting and my e mail was replied quickly in a helpful manner. Would recommend this company to my best friends.
Does just what it says on the site!
Placed my order on 29th August, and agreed delivery for today (Sept 4th). Truck turned up within minutes of 8am, and a charming young man promptly started stacking all the tiles, grout etc in the garage for me. Among the 20sq mtrs of tiles, I noted 2 broken tiles, and he made a note on the docket after checking that I was happy with that, which I was. Overall, choice of product was extensive, pricing seemed very keen, delivery free - what more could you ask for? I'd recommend whole-heartedly. Well done!
Too much spam
Don't use this Company unless you want to be bombarded with spam emails
I am not happy with the service received.
Bad service received from customer re delivery. They can't advise what is the time frame for delivery. All they could tell me was the goods will be delivered in the day time ( how ridiculous! ) and they expect customer to wait the whole day. When the goods arrived, the delivery man just left the it at the door step and wouldn't even carry the goods into my flat upon my request! The product received was slightly defective ( frame was dented ) and the builder had to make adjustments to the frame in order to install it. After lodging my complaint for more than a month now, I have not heard from their customer service dept. Absolutely appalling service and I won't buy anything from this company again!
Great
Good value products, and the delivery service was as expected.
water tight service
was very satisfied with purchase and overall shopping experience would use again
Super-Excellent Service
I had to return a bath tab because me and my wife we have slightly amended the bathroom design.
The company customer care was absolutely fantastic, you feel like someone special when you know that on the other side of the phone line somebody is trying to help you to find the best solution (a big thank you for lovely Ladies I've spoken to).
Definitely we all need more companies like Bathroom trade, I would recommend to anyone and I will buy it again.
Thank you.
W. Smolinski
grate
easy and nice transaction, changing order very easy and very nice workers :)
bathroom very nice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

