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Bayfields Opticians & Audiologists - Henleaze Reviews 54

TrustScore 4.5 out of 5

4.7

45 Henleaze Road,, BS9 4JU Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently took my elderly mother for an audiology appointment . I am very impressed with the care and the depth of care & understanding needed when dealing with an elderly person. Zara has been ab... See more

Rated 5 out of 5 stars

The appointment was on time and I was happy to see the same person as previously.As we age continuity of care important .My old frames used,no pressure to buy new one,new lenses collected within a wee... See more

Rated 4 out of 5 stars

Poliye an helpful and reassuring. Don't really know how effective the wax removal prcedure was on this occasion

Rated 5 out of 5 stars

Saleha really took care of me and went above and beyond. I would highly recommend an appointment with her.


Company details

  1. Optician
  2. Audiologist
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Hearing Aid Store

About Bayfields Opticians & Audiologists - Henleaze

Written by the company

At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.

We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.

With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.

Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.

At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.

Bayfields Connect

Written by the company

Eye & Ear Care Just £12 a month
Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
Receive a £50 Amazon Voucher for your referral
Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.

Be Assured with our 60 Day Money Back Guarantee.

We want you to be completely happy with your eyewear or hearing aid purchase.

We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence. Be assured, if you’re not completely satisfied, we’ll work with you to put it right. This is our commitment to you, because we want you to Be your Best. *T&Cs apply.

Contact info

Comprehensive eye tests

Our eye tests last 45 minutes as standard

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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Rated 5 out of 5 stars

Extremely friendly and professional service

Warm welcome.
Followed by a consultation with a very friendly and professional optician.
Everything was explained throughly and carefully. I felt totally relaxed and not in the least bit rushed during my eye examination. It was actually an enjoyable experience.
Would throughly recommend to others

December 17, 2025
Rated 2 out of 5 stars

Restricted range of spectacles

There were no spectacles offered which fitted well.

December 19, 2025
Bayfields Opticians & Audiologists - Henleaze logo

Reply from Bayfields Opticians & Audiologists - Henleaze

We regret you didn't find suitable frames, but our practice are able to order frames in for you to try. If you'd to get booked in again, or have any questions, please reach out to us.

Rated 5 out of 5 stars

A great experience

Reception were professional, friendly and welcoming and my optician was great. She put me at ease and was friendly and professional. A great experience.

June 24, 2025
Rated 5 out of 5 stars

A clear vision of my eyes.

On entering the clinic the receptionist was most polite. He checked my appointment, sat me down, and offered me a drink. The optician arrived on time and introduced herself. She then walked me to the surgery talking to me all the way. She was most pleasant and friendly so by the time I sat down to be examined I was well at ease and ready for my tests. She told me the history of my eyes and explained what she was going to do. As one might expect, she was very good at giving me clear instructions as to what I needed to do. I felt no pressure or awkwardness during any of the tests. The Clinical procedure that I would need was fully explained to me. I was most satisfied. I could not find anything to grumble about. Many thanks.

July 4, 2025
Rated 5 out of 5 stars

Great experience

Great experience - optician very professional and thorough and everything was explained well.

June 26, 2025
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Reply from Bayfields Opticians & Audiologists - Henleaze

We're glad you enjoyed your experience. It's great to hear the optician was professional, thorough, and explained everything well. Thanks for the feedback.

Rated 5 out of 5 stars

Wax removal and hearing test

Wax removal and hearing test carried out promptly and in a friendly manner. Results explained in order that I am in a position to make a decision with regard to hearing aids.

June 16, 2025
Bayfields Opticians & Audiologists - Henleaze logo

Reply from Bayfields Opticians & Audiologists - Henleaze

We're happy to hear that your wax removal and hearing test were carried out in a friendly and prompt manner. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing Experience

Bayfields' staff and Saleha render superb and excellent services and advice to the customers. It is an amazing experience.

June 13, 2025
Bayfields Opticians & Audiologists - Henleaze logo

Reply from Bayfields Opticians & Audiologists - Henleaze

We're happy to hear that you had such an amazing experience. We appreciate your kind words regarding our services and advice. Thank you for your feedback.

Rated 5 out of 5 stars

Friendly

Friendly, thorough and helpful.

June 12, 2025
Bayfields Opticians & Audiologists - Henleaze logo

Reply from Bayfields Opticians & Audiologists - Henleaze

We appreciate you taking the time to share your positive experience with us; we are so glad to hear it.

Rated 5 out of 5 stars

Fantastic staff; well done Team!

Fantastic staff (for both my eye test and hearing test) who made me truly feel like an individual. Thanks explained clearly what they were doing and why what findings were. Well done, Team!

June 12, 2025
Bayfields Opticians & Audiologists - Henleaze logo

Reply from Bayfields Opticians & Audiologists - Henleaze

We're happy to hear that our team made you feel valued during your eye and hearing tests. We appreciate your kind words about their clear explanations. Thank you.

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