Arrived on a hot day and offered cold bottle water on arrival. Friendly staff and very good optician who checked my eyes and advised on new glasses. Excellent service as always.
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The staff at the Hornchurch branch are friendly and attentive which made the appointment with my 19month old stress free. I wouldn't hesitate to recommend. Thank you.
Was brilliant customer service and love both pairs of my glasses but 4 stars given as they seemed a little understaffed so took longer than I’m sure it normally would of if they had more staff.
Company replied
Great! I wanted a second pair and enquired about reglazing some existing spectacles, no problem. As one gets older prescription changes can be more frequent, this can be an expensive business. The reg... See more
Company details
About Bayfields Opticians & Audiologists - Hornchurch
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
145 High Street, RM11 3YD, Hornchurch, London, United Kingdom
- 01708 621003
Comprehensive eye tests
4.7
Excellent
68 reviews
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Keeley always goes above and beyond
Keeley always goes above and beyond. Always kind and so professional and helpful
January 6, 2026
Excellent service every time!
Bayfields (formerly Gills) are like family! I enjoy my visits as everything is explained to you every step of the way. The staff are polite and friendly. They are also very knowledgable.
January 15, 2026
The optometrist was very thorough in…
The optometrist was very thorough in his examination. He was extremely polite as always and explained everything to me during the consultation including a comprehensive analysis of my scan results.
January 5, 2026
Great team at bayfields excellent with…
Great team at bayfields excellent with my 2 year old thank you for all you have done
December 17, 2025
Excellent very kind and helpful would…
Excellent very kind and helpful would recommend them
December 22, 2025
Unprompted review
I came to Bayfields with my partner
I came to Bayfields with my partner. When I got there one of the assistants asked me when the last time I got my eyes tested. I advised them that this was during Covid and I was over due.
They asked me if I would like an eye test and I accepted.
The service was very thorough. The service
we excellent.
December 3, 2025
Amazing experience for a first time glasses prescription and order
I felt very comfortable as always, they took their time to explore all options with me. Thanks to the Optician and Customer care.
December 6, 2025
The optician a young South African lady…
The optician a young South African lady was absolutely top class and very professional
November 25, 2025
Very professional and thorough eye test…
Very professional and thorough eye test and fitting.
I was happy with both sets of glasses when I received them
July 2, 2025
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Individualised professional service
Individualised professional service. Hornchurch branch did everything they could to help me get the right prescription glasses for my specialised work.
June 6, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We're happy to hear that our team in Hornchurch provided such individualised and professional service. We appreciate your feedback and are glad we could help you get the right glasses.
I will try an alternative organisation
An audiologist that is only interested in a commercial business and financial gain
June 18, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We appreciate your feedback and regret that you feel this way. We will address your concerns to improve our service.
My appointment was on time no waiting…
My appointment was on time no waiting and the eye test was very good.
May 23, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We're happy to hear that your appointment was punctual and the eye test was thorough. Thank you for your positive feedback!
Was brilliant customer service and love…
Was brilliant customer service and love both pairs of my glasses but 4 stars given as they seemed a little understaffed so took longer than I’m sure it normally would of if they had more staff.
June 18, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We're happy to hear that you love your glasses and received brilliant customer service. We appreciate your feedback regarding the staffing levels, and we'll certainly look into this to improve our service times. Thank you!
Very impressed with the whole…
Very impressed with the whole experience, very helpful and friendly staff. Would definitely recommend.
May 20, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We're happy to hear that you had a positive experience with our helpful and friendly staff! Thank you for your recommendation; we appreciate it.
Always very professional and kind so welcoming and Keeley so…
Always so welcoming and Keeley so professional and kind.
I have had a lot of issues with my eyes and they have always been very reassuring and out me at my ease before an appointment. The opticians are very thorough and welcoming too
May 29, 2025
Reply from Bayfields Opticians & Audiologists - Hornchurch
We're happy to hear that you find our team welcoming and professional. It's great to know we've helped you feel reassured during your appointments. Thank you for your kind feedback!
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