I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time... See more
Location
Switch location3 Albion Parade, High Street, Albion Parade, GU21 2PS Knaphill, England, GB
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See what reviewers are saying
Excellent service, as always, from reception, to getting my getting my eyes thoroughly checked out,and to choosing new glasses. Emma is very professional and caring as are the rest of the staff.
Very efficient check up , helpful member of staff sorting new glasses for me .Glasses came within the week and time fitting them was excellent
Mathew was very thorough and checked the issue I was concerned about. He advised on the next steps and gave me options.
Company details
About Bayfields Opticians & Audiologists - Knaphill
Written by the company
At Bayfields Opticians and Audiologists, we’re passionate about providing exceptional eye and hearing care with a personal touch since 2004. Our team are committed to delivering tailored solutions that meet the unique needs of each individual, whether it’s a thorough eye test, stylish eyewear, or advanced hearing solutions.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
We believe in building trust through transparent, friendly service and taking the time to understand your needs, with eye tests of least 40 minutes as standard.
With a wide selection of designer eyewear from brands like Ray-Ban, Tom Ford, Chanel, and Oakley, we ensure you leave with a perfect pair of glasses that suit your style and comfort. We also offer the latest hearing aids and assessments to help improve your hearing health.
Our mission is simple: to provide the highest quality care in an environment where you feel listened to and valued. We’re proud of the relationships we’ve built with our customers and strive to exceed expectations with every visit.
At Bayfields, we’ve been trusted by our clients for years and continue to raise the bar in eye and hearing care. Visit us today to experience the difference and see why our clients keep coming back.
Bayfields Connect
Written by the company
- Eye & Ear Care Just £12 a month
- Bayfields Connect is our ear and eye care plan designed to give you complete care, real savings, and peace of mind all year round. For just £12 a month, you can enjoy everything from free eye exams and comprehensive hearing support to exclusive product discounts on hearing aids, glasses, and contact lenses. *T&Cs apply.
- Receive a £50 Amazon Voucher for your referral
- Plus a FREE eye exam or hearing health check for your friend. Win win! *T&Cs apply.
Be Assured with our 60 Day Money Back Guarantee.
We want you to be completely happy with your eyewear or hearing aid purchase.
That’s why we offer our 60 Day Money Back Guarantee - so you can buy with confidence.
Be assured, if you’re not completely satisfied, we’ll work with you to put it right.
This is our commitment to you, because we want you to Be your Best.
*T&Cs apply.
Contact info
3 Albion Parade, High Street, Albion Parade, GU21 2PS, Knaphill, England, United Kingdom
- 01483 475 205
Comprehensive eye tests
4.3
Excellent
19 reviews
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Very thorough examination done in a…
Very thorough examination done in a very reassuring and friendly manner
May 14, 2026
Very pleasant and helpful staff
May 2, 2026
Attentive and professional service in…
Attentive and professional service in every details, good communication with customers , nice and friendly staff.
May 9, 2026
Emma the optician made a careful…
Emma the optician made a careful examination of my eyes and in conjunction with my previous history was able to provide a clear recommendation regarding my cataract surgery
April 17, 2026
A thorough and careful appointment…
Mathew was very thorough and checked the issue I was concerned about. He advised on the next steps and gave me options.
April 7, 2026
Very helpful
Very helpful, very constructive and a good result from the tests on my eyes - very satisfied
April 7, 2026
Great personal service
Great personalized service and didn’t feel rushed and pressured into purchasing new lenses and frames.
April 4, 2026
Paula showed expertise and warmth
Paula conducted my eye test with warmth and expertise. I felt listened to and she took time to answer my questions.
March 14, 2026
Unprompted review
May use AI-assist with repliesRead more
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New means worse
1) 1st appointment 19/3 for eye test with ever helpful Emma. Payment? Sorry, you'll have to wait for a long phone call to finish before the form can be printed (15 mins). Bayfields' computer system clearly more important than keeping customer happy.
2) Nothing heard about new lenses, so rang 6/4 - "Email sent on 21-3", but no follow-up.
3) Collection appointment 10/3 @ 9.30. 1 customer, 1 staff waiting outside - "No key. Fetching from keyholder". Short wait. All new staff from 19/3. New lenses fine (thanks to Emma).
February 19, 2026
Reply from Bayfields Opticians & Audiologists - Knaphill
Thanks for sharing your feedback. We’re really sorry your visits didn’t feel as smooth as they should have. We totally understand how frustrating those delays must have been.
The practice has recently moved from handwritten notes to a brand‑new digital system, and the team are still getting used to it. On the day you ordered your specs, we had an unexpected payment issue that needed fixing, and we’re sorry this kept you waiting. The delay at your collection appointment was also out of the ordinary, and we apologise again for that.
Just to reassure you, although the practice is now part of Bayfields, the team who looked after you are long-standing Penny & Hayter staff, including Matt and Ali, who have both been with the practice for years. Emma and the team always aim to give great care, so we’re glad you’re happy with your new lenses.
We really appreciate your patience during the transition and would love the chance to chat if you’d like to share more. Please feel free to get in touch with us at the practice.
Excellent service as carried on from…
Excellent service as carried on from the previous owner of Penny and Hayter
February 25, 2026
Great service & care as usual.
February 19, 2026
Excellent, caring service
Excellent service, as always, from reception, to getting my getting my eyes thoroughly checked out,and to choosing new glasses. Emma is very professional and caring as are the rest of the staff.
February 18, 2026
Excellent Service
I returned to the Practice for the third time in 5 years because I have always experienced very good service from them. There was a really extensive choice of spectacles to chose from The extra time they take in making sure that the spectacles you choose are fit for purpose.They were also very courteous and helpful. I would have no hesitation in recommending them to my friends and family
February 17, 2026
Its the satisfaction of feeling that…
Its the satisfaction of feeling that the person examining my eyes is an expert.
February 9, 2026
Test great, after care needs improving
My test was very thorough and extremely well explained. The after care is in need of some work. I understand there's a transition in progress from Penny Hayter to Bayfields however if your staff don't turn up to appointments (I waited 40 minutes and did not get to see anyone today), clients will not return. I have paid a lot of money for 2 sets of glasses and for staff to be running late to that degree is not acceptable.
February 14, 2026
Reply from Bayfields Opticians & Audiologists - Knaphill
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found your examination thorough and well explained.
We’re genuinely sorry for the experience you had with your aftercare appointment. This delay falls short of the standard of service we aim to provide, and your comments have been shared with the team so we can address this internally, especially during our transition from Penny & Hayter to Bayfields.
I understand the practice has rebooked your appointment for Saturday, and we’ve ensured appropriate time has been set aside so you receive the level of care you should expect. We appreciate your patience and the trust you’ve placed in us, and we’re committed to improving your experience moving forward.
Professional and very friendly staff!
February 6, 2026
Very efficient check up
Very efficient check up , helpful member of staff sorting new glasses for me .Glasses came within the week and time fitting them was excellent
January 29, 2026
Professionalism and Care
Both the ophthalmology and the fitting, choice of frames etc services are conducted professionally and given time and personal attention.
January 16, 2026
Super very thorough dedicated courtesy…
Super very thorough dedicated courtesy helpful and there for you thank you
January 15, 2026
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