Bellesa Reviews 

15,381
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 2,459 reviews, reviewers had a great experience with this company. Customers frequently mention that the shipping is exceptionally fast, and they truly love the discreet and careful packaging used for every order. Shoppers also praise the top notch customer service, noting that the support team is always ready to help and quickly replace missing or damaged items. Some reviewers were not happy with certain product designs, explaining that the items did not fit their bodies comfortably or provide the expected sensation. A few other people also felt disappointed when specific toys stopped working properly or failed to charge correctly after just a few uses.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, as opinions on items vary significantly among consumers.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Quality

People report ambiguous experiences with quality, as feedback is deeply divided. Many customers praise the... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear division in consumer... See more

Customer service

Consumer opinions regarding customer service are notably divided. Many reviewers praise the support team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to order, the delivery not so great. It took the package 14 hours to go maybe 50 miles at the most (down 1 interstate). Showed up late at night, wasn't put behind the big pot to hide so porch pir... See more

Rated 4 out of 5 stars

Shipping took much longer than originally quoted but products are as advertised. Great quality and nice packaging. The battery on the bullet is much longer lasting than other brands. Would've liked a... See more

Rated 4 out of 5 stars

So for the good, it arrived on time and works amazingly! Airpro is my new favorite toy. For the bad, while paying for it it showed two separate shipping prices. So initially when it gave me the... See more

Rated 4 out of 5 stars

I received a defective product and they sent me a new one which I really appreciate! I had requested to just get a refund because I didn't want to mess with the defective item or get another one if i... See more


Company details

  1. Sex Toy Store

About Bellesa

Written by the company

Bellesa is a by-women sexual wellness company.

Description of image

Description of image

Shop Bellesa Toys
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Our Community
Contact Us

Mission
The premier destination for all things sexual wellness, Bellesa is on a mission to close the pleasure gap. By empowering its community to embrace, explore and celebrate their sexuality, Bellesa is leading the sexual wellness revolution. The company's core belief is that sex and pleasure should be fun, empowering, and 100% shame-free.

Top Quality
Bellesa Boutique sex toys and pleasure products are crafted with the highest quality, 100% body-safe premium materials. Each Bellesa product is a true labor of love.

Community First
Bellesa was built on community, and it remains at the heart of every thing the sexual wellness brand does. With upwards of 600,000 followers on Instagram, Bellesa is committed to destigmatizing pleasure and breaking down taboos, all while connecting with its one of a kind community through real talk and laughter.

100% Discreet Billing & Shipping
Discretion is a priority at Bellesa. All BBoutique orders are dispatched in plain brown boxes. Nowhere on the package will it display anything about Bellesa or what is inside. The label will show up as "CONTAINERS PLUS"

Worldwide Shipping
Bellesa Boutique ships worldwide, with warehouse locations set up across the United States, Canada, and the United Kingdom.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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4.1

All reviews

(15,381)

2,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company was great

The company was great. Easy to order and item came in just a few days. Was excited to try out my purchase, but have to tell you, very disappointed. I never would have bought it had I known how little suction it had. The tiny area does nothing for me. Would def return if I could. Can you help me with that?

August 5, 2026
Rated 5 out of 5 stars

First-rate customer service!

Aside from their great selection and various discounts, their customer service is top-notch. I experienced an issue with my delivery, and after a few simple questions, they reshipped my entire order! The company really seems to want to ensure their customers are satisfied in every respect. I will definitely recommend them.

August 5, 2026
Rated 5 out of 5 stars

quick resolution

I emailed the Bellesa team after losing my charger and they were quick to respond to help me purchase a new one!

August 5, 2026
Rated 5 out of 5 stars

When they say the whisper bullet is…

When they say the whisper bullet is silent- its no joke. Using lots of vibes over the years this has to be one of the better ones. Its not overpowering but the silence and size is perfect. Glad I took a chance!

August 5, 2026
Rated 3 out of 5 stars

Order not delivered / Re-ship taking forever

Received a notification that my order was delivered and when I went to check it was addressed to someone else. Jumped through many hoops to get them to re-ship and two days later it’s still not even in transit. Delivery estimate says 10 days from now. Will not purchase from this site again.

*Edited because the items were delivered August 7th instead of August 12th

August 1, 2026
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. We can see that you emailed in and we did reply back. We look forward to finding a resolution and making sure you receive your order!

Rated 4 out of 5 stars

Trying to sneak in Additional shipping cost

So for the good, it arrived on time and works amazingly! Airpro is my new favorite toy.

For the bad, while paying for it it showed two separate shipping prices. So initially when it gave me the price after taxes I made sure to add that amount exactly to my card.

Then it claimed it was denied as it wanted to add an additional shipping fee. However when I got the email confirmation that it went through the initial price with the shipping and tax included (the exact amount i added to my card) was shown in the email.

Just something to be aware of for potential buyers.

August 1, 2026
Rated 1 out of 5 stars

Company Only Cares About Money, NOT the Customer.

I am very disappointed with the company and not doing a cancellation on the orders.
I understand it is in very fine print on the website.

I am a caregiver for my husband with Alzheimer’s and Parkinson’s disease, specifically Corticobasal Syndrome.
Sometimes people do stupid things when they are under a lot of stress.

I looked at the tracking of the order, right before and right after I sent the email for cancellation.

I was advised that they are unable to cancel the order, because it was processed.
Yet when I looked at the tracking, it was not processed.

So, if the product has NOT left the warehouse, there should be no reason why the order cannot be cancelled.

I was very interested in other products and ordering at a later time, when I am more financially stable.

However, this will be the last bit of money they will ever see from me.

Very disappointed with the whole process.

I had someone reach out and say they could help, and then I replied to that email, and all of a sudden the order is processed.

Not impressed.

Reply to company,

Do not be misleading in an email insinuating a return or cancellation could be made.

I stand with what I said.

It was not even put together when I requested the cancellation. Therefore, it was till in your warehouse.

There was no reason why it could not be cancelled, raised the policy, it did not leave the warehouse yet.

August 4, 2026
Unprompted review
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We're sorry to hear that. Unfortunately, we do not allow for cancellations or returns once an order has been placed. Our policies are written on the website for full transparency. We appreciate your feedback. We can see that you emailed in and we did reply back. Please check your junk/spam.

Rated 1 out of 5 stars

Will not charge and I’ve only managed…

Will not charge and I’ve only managed to turn it on for less than a minute and it was not quiet or discreet.

August 3, 2026
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We’re so sorry to hear that! Our products are backed by a warranty program, please reach out to our Care team to arrange! We’re sorry to hear about your items and are looking forward to finding a resolution.

Rated 3 out of 5 stars

The silicone part meant to lick goes a…

The silicone part meant to lick goes a bit too fast for me when I do want it real slow. Otherwise great product and it does get the job done :)

August 1, 2026
Bellesa logo

Reply from Bellesa

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. We’d love to offer you a discount code off your next order, please reach out to our Care team to claim!

Rated 5 out of 5 stars

Great!!

Great toy, great service, and quick delivery! What else could a girl ask for?

August 2, 2026
Rated 5 out of 5 stars

10/10

Girlfriend and I had a lot of fun trying it out. She gives it a 14/10

August 4, 2026

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