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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the payment and refund processes, frequently reporting prolonged delays and difficulties with withdrawal requests. People also found the customer service to be unhelpful, often providing generic responses or becoming unresponsive, which contributed to a general sense of frustration regarding their ability to access their funds. Some people were dissatisfied with the company's response time, noting that issues remained unresolved for extended periods, with some waiting months or even over a year for their withdrawals. Reviewers also mentioned concerns about unexpected account charges, further highlighting issues with the service provided.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Refund

Users describe negative interactions with refund. Many customers report significant delays, with some waiting... See more

Customer service

Clients share negative opinions on customer service, with many reporting that emails are ignored or met with... See more

Response time

Reviewers express significant dissatisfaction with response times. Customers report that emails are ignored,... See more

Service

Customers had negative experiences with service, describing it as extremely disappointing and stressful. Many... See more

Based on these reviews

Rated 2 out of 5 stars

Hi, I am with BdSwiss for 3 years. I had real problems with their Trading App; don’t use it!! You should connect with MT4 Instead. Also, I made a withdrawal in crypto and I am still waiting fo... See more

Rated 2 out of 5 stars

Not a single chance of withdrawal. I’ve tried so many times and same thing. Same result. It wasn’t like this when they were taking my deposits and I think this is just an utterly disappointing platfor... See more

Rated 2 out of 5 stars

I was taken for a ride and my money held captive but alcyon vision gave me the blue print to figure all out

Rated 3 out of 5 stars

The length of time it took to receive my withdrawal worries me. Since submitting the request two weeks ago, support has not gotten back to me. In terms of name review I may invest with them and get... See more


Company details

  1. Finance Broker

Written by the company

Join a Club of More than 1,600,000 Traders. At BDSwiss, we support you throughout your trading journey, featuring multilingual helpdesks on a 24/5 basis, personal account managers, complimentary product walkthroughs and live market analysis by our seasoned analysts. We believe in educating our clients and giving them all the tools they need to respond to an ever-evolving market. We offer educational resources to meet the needs of traders of all levels including in house live webinars, exclusive video courses and daily market news. We follow a strictly client-centric approach and aim to exceed your expectations. To reflect this approach, we offer our clients the possibility of dynamic leverage (available in certain jurisdictions) of up to 1:2000 and several account types to satisfy our clients' increasing demandsThis is why we constantly invest in innovation and improve user experience by introducing native apps and platforms, new assets and unique features and tools! As a result, our excellence and reliability can be reflected by the number of awards won throughout the years.


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bdswiss scam, bdswiss withdrawal problems, bdswiss delay

Hi already 12 people are grouped against bdswiss. Building a case on them, my real name is given. I’m waiting for more than 4months my withdrawal and not FSA Seychelles not FSC regulators has given any update on complaints. To be honest don’t know what they regulate, but no protection from their side, if you see that broker is regulated by them it’s like give the money to scammers without protection I guess. I’m personally waiting 15k euro. All documents are collected.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

100% scam platform.

100% scam platform.
They will not allow you to withdrawal your own money. No doubt. They said that they are legit but no one can provided it since there is no money go out from their platform to us as a user. 2 times made withdrawal but they said still on progress. How come legit platform process withdrawals takes more that 5 months only for 100bucks?
So, my advice is stay away from this platform and for the admin, you dont need to reply my review using chat GPT and direct me to send and email to your customer service. It just wasted my time for sure. Even your customer service dont know how to work as a real customer services and can not solved the problem, why ? Because you scam

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

They refused

They refused to allow withdrawal, but thanks to the name mentioned above in the image for making sure all my pending withdrawals were possible.

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

I wrote a complaint about BDSWISS…

I wrote a complaint about BDSWISS previously. My experience with them was bad. Being made to invest every now and then and paying for different services e.g gas fees and many more inorder to withdraw my money. I joined the Company on telegram. After complaining they convinced me I have to be patient. I even dropped a message in the group on telegram to tell other people this is a scam. They attacked me and said I'm lying they've been with BDSWISS for long and it's changing their lives. I thought to myself maybe it's true I have to follow the instructions to succeed which is depositing money now and then as said. I then posted a review that BDSWISS is a good company and they've succeeded in addressing my proble. Little did I know that I was being deceived. They posted a proof that my withdrawal I nearing since its released. From that moment until now I've never received my investment and have paid close to 100k. I was being helped by Irene the manager and recently handed to someone who I think is disguising to be Nicholas the CEO or former CEO. He keeps on wanting money every day under the pretext he's helping me to withdraw my investment. I have told him I'm no longer going to invest any money and that they are scammers. I even told him I'm going to open a case against them. Please help me to recover my money

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

NO WITHDRAWALS

I have been waiting for a withdrawals for 7 months now. This is ridiculous. And they keep giving me the same standard answer. Asking me to be patient while they "resole the issue"

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

"Experiencing unexpected delays"

I've been trying to withdraw ~194 USD (subject to exchange rate) for the last 7 days. They assure withdrawals to be completed within 48 hours (faster for crypto), and here I am with nothing but excuses.

Every query is met with the answer:
"Rest assured that our team is working diligently to ensure that all requests are handled as swiftly as possible.

We are currently experiencing unexpected delays, however your request should be processed with priority."

We all know ~194USD is a fortune equal to the net worth of the 1% (:/)

They came recommended to me by a fellow trader. But he now tells me he hasn't traded with them in years.

So I think they're a well orchestrated scam, which makes it disheartening for beginner traders like me.

I will never recommend them to anyone and have already notified other beginner traders I got to know to stay away from them.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

These scammers prey on people’s trust, and I fell for it. I lost $290,000, and I thought there was no way to get it back. But then I found the name on my profile picture, and they did an incredible job tracking the stolen funds and retrieving them

These scammers prey on people’s trust, and I fell for it. I lost $290,000, and I thought there was no way to get it back. But then I found the name on my profile picture, and they did an incredible job tracking the stolen funds and retrieving them. If you’ve been scammed, don’t give up—there are people who can help!

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

So..

So... as we all know, BD Swiss are not returning client funds.

I am putting together a legal dossier against them, and have been in touch with regulators, including in Mauritius.

My previous review was blocked - thanks Trustpilot. I also responded to your email and only got an AI response. Could you actually read it this time?

Please respond if you'd like to be part of my legal action against BD Swiss

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I had an account with BD Swiss where i deposited approx. $30k i made $10k profit and then tried to withdraw the money. I was unable to withdraw my money for months after numerous requested and kept getting the same generic responses i see BD Swiss have been providing to all the Trust Pilot reviews.
I was eventually able to recover my money by going through my bank and doing a chargeback. I implore everyone who used bank transfer/credit card/debit card or Paypal, to deposit their money, to contact their bank and start the process. It was a long slow process and i was only able to recover the initial deposit but eventually i got the money.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

At this point we jst have to accept…

At this point we jst have to accept that our money is gone and there is nothing we can do about it , I'm tired of waiting for a withdrawal delays for 3 months

March 15, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi there, we are sorry to hear that your experience is still affected
by the matter. Kindly note that our team is looking into the matter in
order to try and resolve this as soon as possible. Thank you again for your patience and understanding.
The BDSwiss Team

Rated 1 out of 5 stars

WORST COMPANY EVER !!

WORST COMPANY EVER !!
I asked for a withdrawall since the 3 october 2024 and they still didn't give back my money. they ALWAYS say the same : sorry we're working to solve this issue it will be fixed soon...
And they took from my account 62$ because I didn't use it more than 90days
They are lying and SCAMMERS never DEPOSIT in their company. I know I am not the only in this situation and I would like to know if has anyone filed a complaint ?

March 10, 2025
Unprompted review
BDSwiss logo

Reply from BDSwiss

Hi Mehdi El Alami, we are sorry to hear that your experience is still
affected by the matter. Kindly note that our team is looking into the
matter in order to try and resolve this as soon as possible. Thank you
again for your patience and understanding.
The BDSwiss Team

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