Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
The representatives Rizalyn and Yanill…
The representatives Rizalyn and Yanill are helpful and prompt.
July 17, 2025
Unprompted review
Reply from Beach Camera
Thank you for your feedback! We’re so glad to hear that Rizalyn and Yanill were helpful and prompt in assisting you. We’ll be sure to share your kind words with them. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
RIZALYN provided me great service when…
RIZALYN provided me great service when something I ordered was missing a part. Thanks for quick service.
May 25, 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind words! We're glad Rizalyn was able to assist you quickly and provide the service you needed. Your satisfaction is very important to us, and we truly appreciate your support. Don’t hesitate to reach out if there’s anything else we can help with!
It's hard to make everyone happy, but they did make me happy!
One of the manufacturers of a product you sold new was giving me a bit of run around regarding warranty work they agreed I needed. After speaking with Dianne and having her confer with her manager, the issue was resolved in a couple hours. Thank you
July 17, 2025
Unprompted review
Reply from Beach Camera
Thank you for sharing your experience! We’re so glad Dianne and our team were able to step in and help resolve the issue quickly for you. We understand how frustrating warranty situations can be, and we’re happy we could turn things around. Your satisfaction means a lot to us, and we truly appreciate your kind words. We’re always here to help whenever you need us!
Great customer support
When I found cheaper prices, the customer service team proposed refund as discount even after a week after the purchase.
I was worried about my shipping because fedex didn’t provide any updates almost a week passed original delivery date. It was the only issue but it was fedex issue.
July 14, 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind review! We’re glad to hear our customer service team was able to assist you with a price adjustment even after your purchase—your satisfaction is always our priority. We’re sorry to hear about the FedEx delay and truly appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
Extremely pleased with the phenomenal…
Extremely pleased with the phenomenal customer service experience by Beach Camera and a special thanks to Belle whom helped me answer all my questions.
July 14, 2025
Unprompted review
Reply from Beach Camera
Thank you for your wonderful feedback! We’re so glad to hear you had a phenomenal experience with our customer service team. Belle will be especially happy to know she was able to assist you and answer all your questions. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Received a shark wandvac with an…
Received a shark wandvac with an incorrect charger. Initiated a return, ending up receiving a full refund instead. Appreciate the work of Rizalyn who helped me out with the process and reached out proactively.
July 14, 2025
Unprompted review
Reply from Beach Camera
Thank you for sharing your experience! We’re sorry to hear about the issue with the incorrect charger, but we're glad Rizalyn was able to assist you promptly and proactively throughout the process. We’re happy the resolution worked out for you, and we truly appreciate your patience and understanding. If you need anything in the future, we’re always here to help!
Great customer service
I did have an issue with a Tv I ordered(no fault of the seller), the customer support representative Rizza Mae was quick to respond and offered a solution that worked for both of us. The shipping was fast and accurate. And based on my experience I’m confused by any negative customer service reviews. I would order from this company again.
July 5, 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your kind words and for taking the time to share your experience! We're sorry to hear you encountered an issue with your TV, but we're thrilled that Rizza Mae was able to assist you quickly and provide a solution that met your needs. We truly appreciate your understanding and are happy to hear that shipping met your expectations as well. Your feedback means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future!
Exceptional Customer Service
I had a great experience buying from Beach Camera. I purchased a monitor from them and had a few hiccups upon receiving the monitor. Namely, the monitor I received wasn't exactly as described on the product page. Obviously, I wasn't very pleased, so I reached out, and fortunately a rep named Maria Luisa resolved the issue within 24 hours, hassle free and with no fuss. Now, I'm very pleased with my experience (Order WX2580891).
July 13, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for taking the time to share your experience! While we’re sorry to hear there was an issue with your order initially, we’re thrilled that Maria Luisa was able to resolve it so quickly and smoothly.
We truly appreciate your patience and understanding, and we’re so glad to hear that your experience turned into a positive one. Your satisfaction means everything to us, and we’ll be sure to recognize Maria for her exceptional service.
Thanks again for choosing Beach Camera — we look forward to serving you again in the future!
— The Beach Camera Team
Very helpful customer service
Very helpful customer service. Made things right and I appreciate that more than anything !
July 11, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re really glad to hear that our customer service team was able to make things right — your appreciation means a lot to us.
Providing helpful, reliable support is what we strive for, and it’s great to know we could meet your expectations. We look forward to serving you again!
— The Beach Camera Team
RIZZA MAE and MARIA were fantastic when…
RIZZA MAE and MARIA were fantastic when I had an issue which was quickly resolved.
July 14, 2025
Unprompted review
Reply from Beach Camera
Thank you for the great review! We’re so glad to hear that Rizza Mae and Maria were able to quickly resolve your issue and provide fantastic service. We’ll be sure to pass along your kind words to both of them!
We truly appreciate your support and look forward to helping you again in the future.
— The Beach Camera Team
Ordered a TV off of Amazon after…
Ordered a TV off of Amazon after experience trouble with the Sony direct website. 2 day shipping with outstanding packaging was fast and on-time. Package included a mount, 2 hdmi cables and some other stuff. When I inquired about the cables and they responded in under 3 hours and told me it was already shipped via USPS. Both RIZALYN and DIANNE were super helpful and did a outstanding job helping me out.
July 8, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived quickly, securely packaged, and with everything included as expected. It’s great to know that Rizalyn and Dianne provided prompt, helpful support — we’re proud to have them on our team.
We truly appreciate your kind words and are glad we could deliver a smooth and satisfying experience, especially after your challenges with the Sony site. Thanks for choosing Beach Camera — we look forward to serving you again!
— The Beach Camera Team
Very great customer service
July 13, 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind words! We’re so happy to hear you had a great experience with our customer service team. Your support means a lot to us!
— The Beach Camera Team
Reply from Beach Camera
Thank you for the great review! We're so glad you had an excellent experience with our customer service team. We truly appreciate your support and look forward to serving you again!
— The Beach Camera Team
It was delivered before a deadline that…
It was delivered before a deadline that I was under. Thank You so Much Rizzie Mae. It was all in the package just as advertised. Cant wait to get it printing. You are a good company who will take care of your customers. Thanks again.
July 12, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re thrilled to hear that your order arrived ahead of your deadline and that everything was just as advertised. It’s especially wonderful to know that Rizzie Mae was able to support you — we’ll be sure to share your appreciation with her!
We’re grateful for your trust in Beach Camera and are so glad we could deliver when it mattered most. Enjoy your new setup, and happy printing!
— The Beach Camera Team
Made return and refund process much better
I was able to get in touch with Dianne who guided me thru process and confirmed a solution that worked. Thank you.
July 11, 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind feedback! We’re so glad to hear that Dianne was able to guide you through the return and refund process smoothly and provide a solution that worked for you.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We’ll be sure to pass along your thanks to Dianne!
— The Beach Camera Team
Rizza Mae did an excellent job
Rizza Mae did an excellent job, and was very helpful and prompt when assisting me with my questions and concerns. - Daniel
July 10, 2025
Unprompted review
Reply from Beach Camera
Hi Daniel,
Thank you so much for your kind words! We’re thrilled to hear that Rizza Mae provided you with such helpful and prompt service. She’s a valued member of our team, and your recognition means a lot.
We truly appreciate your support and look forward to assisting you again in the future!
— The Beach Camera Team
It’s easy to recommend a company when…
It’s easy to recommend a company when things go smoothly — but what really earns loyalty is how a company responds when there’s a problem. I had a small issue with a recent order, and I can confidently say that Beach Camera has some of the best customer service I’ve experienced anywhere.
From the moment I reached out, the team treated my concern with respect and urgency. They didn’t brush it off, didn’t send canned responses — they listened and actually worked to solve it. Most of all, I want to thank Rizalyn, who handled everything with professionalism, clarity, and genuine kindness.
It’s rare these days to feel like a company really values you after the sale — but that’s exactly how Beach Camera made me feel. Fast replies, helpful attitude, and real follow-through. They turned what could’ve been a frustrating experience into a reason to come back.
I’ll definitely be purchasing from them again — not just because of the products, but because I know they’re a company that stands behind their customers.
Five stars all the way. Thank you, Beach Camera — and thank you, Rizalyn!
— Omer
July 11, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for this incredible review! Your words truly mean a lot to us, and we’re so grateful you took the time to share your experience in such detail.
We couldn’t agree more — the real test of a company is how it responds when things don’t go perfectly, and we’re proud to hear that Rizalyn and the team were able to support you with the care, professionalism, and attention you deserve. We’ll be sure to share your kind feedback with her — she’ll be thrilled to know she made such a meaningful impact.
Thank you again for your loyalty and trust. We’re honored to have earned your business, and we look forward to serving you again soon.
— The Beach Camera Team
Exceptional Customer Service – Thank You Rizza Mae & Maria!
I had a great experience with Beach Camera's customer service, thanks to RIZZA MAE and MARIA. I originally wanted to cancel my order due to a better deal I saw elsewhere, and they handled the situation with patience and professionalism. Even though the item had already shipped, they offered a generous discount that made me decide to keep it.
Rizza and Maria were both prompt, clear, and very understanding throughout the process. The refund was processed quickly, and I really appreciated the follow-up to ensure everything went smoothly.
This kind of thoughtful service is rare—thank you both for turning a tricky situation into a very positive one!
July 9, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your detailed and thoughtful review! We're absolutely thrilled to hear that Rizza Mae and Maria provided such exceptional service and turned your experience into a positive one.
We take great pride in our team's professionalism, patience, and ability to find customer-first solutions — and your feedback is a true reflection of that effort. We’ll be sure to share your kind words with Rizza and Maria — they’ll be so happy to know they made a difference.
Thank you again for choosing Beach Camera. We truly value your business and look forward to serving you again!
— The Beach Camera Team
Belle was of great help she assisted me…
Belle was of great help she assisted me as soon as I explained what my problem was. She prompt and find a solution for my problem. Great job Belle keep up the good work.
July 10, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We're thrilled to hear that Belle was able to assist you promptly and effectively. She truly embodies the level of service we strive to provide every day. We'll be sure to share your feedback with her — it will mean a lot!
Thanks again for choosing Beach Camera, and we look forward to serving you again in the future.
— The Beach Camera Team
Reply from Beach Camera
Thank you for the great review! We're glad to hear you were happy with the price and the fast shipping. We appreciate your support and hope to serve you again soon!
— The Beach Camera Team
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