Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
Company replied
Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
Company replied
I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made an error on the shipping address…
I made an error on the shipping address when ordering through Amazon. The retention team, Rizalyn, Larita and Yanill, were easy to do business with so that I could correct my error.
Because of the retention team, I would do business with Beach Camera again and happily encourage others to do the same.
October 16, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind review! We’re delighted to hear that our retention team — Rizalyn, Larita, and Yanill — were able to assist you quickly and make the process of correcting your order smooth and stress-free.
Your willingness to do business with us again and recommend us to others truly means the world to our team. We’ll be sure to share your kind words with everyone involved. Thank you for choosing Beach Trading Company — we look forward to serving you again!
Phenomenal customer service and care
Phenomenal customer service and care. Rizalyn A. Helped out to get my order quickly and effectively straightened out. Coming to a mutual agreement promptly! Thank you again!
October 17, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your wonderful feedback! We’re thrilled to hear that Rizalyn provided phenomenal service and was able to resolve your order quickly and efficiently. Reaching a prompt and positive solution is always our goal, and we’re glad you had such a great experience.
We truly appreciate your kind words and look forward to serving you again in the future!
I received a broken TV and luckily…
I received a broken TV and luckily Rizalyn and Charlie S worked with me to get my order refunded. I appreciated their help and being able to get my money back to purchase a new TV.
October 13, 2025
Unprompted review
Reply from Beach Camera
We’re so sorry to hear that your TV arrived damaged, but we’re glad that Rizalyn and Charlie were able to assist you promptly and ensure your refund was processed smoothly. Your satisfaction is very important to us, and we appreciate your understanding and patience throughout the process.
Thank you for giving us the opportunity to make things right — we truly value your feedback and hope to serve you again in the future under better circumstances.
Had a great experience with seller…
Had a great experience with seller Rizalyn. Questions were answered and responded to quickly which I appreciate very much. A solution to my problem was handled with kindness, and concern and upheld the contract they agree to when buying. I would definitely purchase again from this seller
October 13, 2025
Unprompted review
Reply from Beach Camera
Response:
Thank you so much for sharing your experience! We’re thrilled to hear that Rizalyn provided you with such attentive and caring service. It’s wonderful to know your questions were answered promptly and that your issue was resolved with kindness and professionalism.
We truly appreciate your trust and your kind words — it means a lot to our team. We look forward to serving you again in the future!
Very Responsive and helpful
Very Responsive and helpful. Whenever I've reached out I've gotten quick responses. I requested an invoice from about a year ago - from an old system. They went through hoops to track it down and get it to me.
October 13, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your thoughtful review! We’re so glad to hear that our team was able to assist you quickly and go the extra mile to locate your past invoice. Providing responsive and dedicated service is something we take great pride in, and it’s wonderful to know our efforts made a difference.
We truly appreciate your continued trust in Beach Trading Company and look forward to assisting you again whenever you need us!
Great customer service and…
Great customer service and communication from this seller. I ordered through Amazon and Rizalyn from the seller assisted me and helped with any issue
October 12, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind feedback! We’re delighted to hear that you had a great experience with our customer service and communication. Rizalyn will be thrilled to know her assistance made your Amazon order experience smooth and positive.
We truly appreciate your support and look forward to serving you again in the future!
I ran into some issues regarding the…
I ran into some issues regarding the product I received. When I reached out for help I was met by Rizalyn who offered tremendous amounts of help. I greatly appreciate her time, willingness, and patience with my problem.
October 11, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for taking the time to share your experience! We’re sorry to hear you initially ran into some issues, but we’re delighted that Rizalyn was able to provide the support and care you needed. We’ll be sure to share your kind words with her — she’ll be so happy to know her efforts made a difference.
We truly appreciate your patience and your trust in us. Thank you for choosing Beach Trading Company!
Ninja OG701 Woodfire Outdoor Grill & Smoker
⭐️⭐️⭐️⭐️⭐️
I initially wanted to return this product, but I was assisted by Rizza Mae and Lariza, who went above and beyond to help me. They were both very professional, kind, and understanding of my situation. Instead of returning the item, they offered me a discounted price, which made it worthwhile to keep. I truly appreciate their excellent customer service and how smoothly they handled everything. Great experience overall—thank you, Rizza Mae and Lariza!
October 8, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Rizza Mae and Lariza were able to assist you with such professionalism and care. Our team always strives to go the extra mile to ensure our customers are satisfied, and it’s great to know their efforts made a difference.
We truly appreciate your kind words and are so glad you’re happy with your purchase. Thank you for choosing Beach Trading Company — we look forward to serving you again!
Great customer service
Great customer service. Issue was resolved promptly. Thank you again.
October 8, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re delighted to hear that our team was able to resolve your issue quickly and provide the service you deserve. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
As soon as I was aware that I had a…
As soon as I was aware that I had a concern about the product we purchased. I sent an email to remedy my concerns.
I was incredibly surprised when Christine Joy responded literally within two minutes of my request. She was very kind and understanding. She was very professional and offered me different avenues to take as concerns my issue.
Her sheer professionalism and timelines are what kept any concerns at Bay. I am so very happy that I have chosen this company from which to receive my purchase.
Sincerely,
MaryKay.
October 8, 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much, MaryKay, for taking the time to share your wonderful experience! We’re thrilled to hear that Christine Joy was able to assist you so promptly and professionally. Providing caring and efficient customer support is something we take great pride in, and it’s always rewarding to know our efforts make a difference.
We truly appreciate your kind words and your trust in us for your purchase. We look forward to serving you again in the future!
I ordered a TV that was in stock with…
I ordered a TV that was in stock with them and was supposed to be here October 2nd. I waited for two weeks, and called them today October 6th and now being told this is in backorder, was never in stock, thus it’s going to take a whole extra MONTH for me to receive it.
At least getting a refund was easy and prompt but still will take some time for my money to be available so I can buy it somewhere else.
October 5, 2025
Unprompted review
Reply from Beach Camera
Hello,
We’re truly sorry for the inconvenience you experienced with your TV order. We understand how frustrating it can be to expect an in-stock item and later learn it was on backorder. Unfortunately, in rare cases, inventory updates from our suppliers can cause temporary discrepancies in stock status.
We’re glad to hear your refund was processed smoothly, but we sincerely apologize for the delay and the disappointment this caused. We appreciate your feedback — it helps us improve our communication and inventory accuracy going forward. If you’d like to give us another chance, please feel free to reach out to our customer service team, and we’d be happy to assist with a current model that’s ready to ship.
Thank you for your patience and understanding.
Ordered a defective product.
Ordered a defective product.
Sent to third parties that would not fix the product.
They ignored and evaded until the 90 day warranty was up.
Avoid this company at all costs
June 1, 2025
Unprompted review
Reply from Beach Camera
We’re truly sorry to hear about your experience and the disappointment with your order. This is not the level of service or support we want for our customers, and we apologize for the frustration caused. We’d like the opportunity to review this further and see how we can make it right. Please reach out to us directly at nclaudio@beachcamera.com so we can assist you personally. Thank you for bringing this to our attention.
Lack of flexibility
I reached out to this seller to request a return, but they refused to help because the order was just outside the 30-day window. I explained my situation, but they still would not make any exception or provide a solution. Their final response was essentially, “We understand, but we can’t assist further.” I’ve had better experiences with other Amazon sellers who stand behind their products. Unfortunately, I would not recommend this seller due to their lack of flexibility or customer support.
September 5, 2025
Unprompted review
Reply from Beach Camera
We’re very sorry to hear about your experience and the frustration it caused. While our return policy does follow Amazon’s 30-day window, we understand there are times when customers may need extra support. We’d like the chance to review your order details and see if there’s anything further we can do to help. Please reach out to us directly at nclaudio@beachcamera.com so we can assist you personally. Thank you for bringing this to our attention.
Reply from Beach Camera
Thank you for your feedback! We’re glad to hear your order arrived quickly. We appreciate your support and look forward to serving you again!
Sold a refurbished Ninja indoor grill…
Sold a refurbished Ninja indoor grill as new, very deceptive description on Amazon. Was missing an essential part that was supposed to be included. The grill was scratched and dented. It was missing all the product literature. Instead they had a QR code to get the literature that didn't work. Returning was a real hassle. I think the online responses were AI generated, always a different name was used. Kept throwing up minuscule roadblocks. Finally they had to escalate to "upper management". They would not return the return shipping costs which were $90.70. I finally was able to get Amazon to refund that. This is one of the worst online retailers I've ever seen.
July 9, 2025
Unprompted review
Reply from Beach Camera
We’re very sorry to hear about your experience with your Ninja indoor grill. That is not the standard of service we strive to provide, and we sincerely apologize for the frustration this situation has caused. We would like the opportunity to look into this further and work toward a resolution for you. Please reach out directly to nclaudio@beachcamera.com so we can assist you personally. Thank you for bringing this to our attention.
This is a great grill cover for my…
This is a great grill cover for my Napoleon grille. Beach Camera had it delivered a lot sooner than I expected. If your in the market for any grille products or accessories, I highly recommend the pros from Beach Camera!
August 12, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your kind words! We’re thrilled to hear the grill cover worked perfectly for your Napoleon grill and that it arrived even sooner than expected. Your recommendation means a lot to us, and we’re always here to help with any other grill products or accessories you may need in the future. Enjoy your grilling!
Avoid Vendor at all cost
They are selling used items as new then slow rolling returns and putting up artificial barriers.
August 1, 2025
Unprompted review
Reply from Beach Camera
We're very sorry to hear about your experience. This is certainly not the standard we aim to uphold. To help us investigate this further and resolve the issue, please share your order number with us. You can also reach out directly to nclaudio@beachcamera.com so we can assist you promptly. Thank you for bringing this to our attention.
I had a good service with the…
I had a good service with the assistance of Lariza T. She explained me all the doubts I had.
July 23, 2025
Unprompted review
Reply from Beach Camera
Thank you for your kind feedback! We're so glad to hear that Lariza T. was able to assist you and answer all your questions. We’ll be sure to share your appreciation with her. If you need anything else, we’re always here to help!
Wonderful Experience
This was one of the most wonderful customer service experiences I’ve had in a long time! Belle was incredibly personable, prompt, and provided an excellent solution to the situation. I would definitely shop here again, knowing that they have such a high level of service for their products, which is rare these days. Thanks again, Belle!
July 15, 2025
Unprompted review
Reply from Beach Camera
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that Belle provided such a wonderful customer service experience — she truly is a valued part of our team, and we’ll be sure to share your kind words with her.
It means a lot to us to know that you felt supported and valued throughout your interaction, and we’re honored to have earned your trust. We look forward to welcoming you back for future shopping
Great Customer Service!
Replied to my messages in a timely manner and where extremely nice and considerate when answering my questions/concerns
July 11, 2025
Unprompted review
Reply from Beach Camera
Thank you for the kind words! We’re so glad to hear you had a great customer service experience. Our team strives to respond promptly and treat every customer with care and respect, so it means a lot to know we met those expectations. We truly appreciate your support and look forward to assisting you again in the future!
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