0 out of 6. Truly appalling, placed an order on the strength of a written and verbal commitment from Beacon that item was in warehouse locally with a delivery available 17/06/ 2026. Absolutely false,... See more
Company replied
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See what reviewers are saying
I wanted a reverse tumble dryer so contacted Beacon via telephone. Spoke to amazing man called Ben ( found out later he’s the manager) asked him to help! He phoned me back with what I wanted quickly a... See more
There was a noise coming from my washing machine in spin cycle so I called to ask for a service visit. The staff were extremely helpful and talked me through a few simple checks that I could do myself... See more
what excellent service from beacon electrical at beacon park .was helped by dan who was very informitive and knowlageable on products . no rushing into buying and gave us a great deal .from start to f... See more
Company details
Information provided by various external sources
Beacon Electrical the South west's premier stockists of Domestic electrical goods, also wiring and fixtures. Shops in Plymouth, Plymstock and Totnes.
Contact info
Beacon Park Road 263, PL2 3JP, plymouth , United Kingdom
- customerservices@beaconelectrical.co.uk
- www.beaconelectrical.co.uk
4.1
Great
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
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first class service.
washing machine ordered on a Friday afternoon, delivered on Monday during lockdown...superb and as usual a very fair price.
June 9, 2020
Unprompted review
Beacon are friendly
Beacon are friendly, hepful helpful and quick to help if there are any problems
June 9, 2020
Unprompted review
Wrong Pricing and unhelpful.
I wanted to stay local and purchase from a local firm. I purchased a Rangemaster Cooker and I was pleased with the product and the Service. I then wanted to compliment it with a cooker hood. I looked on line and Beacon Electrical were competitive after doing considerable research and finding the product cheaper elsewhere. I ordered the cooker hood that was £381. I needed the product urgently so that the rest of the kitchen could be completed. I then get a phone call the next day saying it had been priced incorrectly and that It was £50 more expensive. It was non negotiable. No effort to apologise for their mistake or an offer to meet me half way And in my opinion not customer focused. A real shame. I have had to take my custom elsewhere. Very disappointed service.
June 8, 2020
Unprompted review
Reply from Beacon Electrical
Dear Mr Penn I am sorry that we have had a problem with your recent order, unfortunately we have experience an issue with pricing on hoods on that specific brand which has resulted in this mistake. We can only apologies for what is unfortunate error but with the current climate and pressures on our systems and staff, I would hope that as a loyal customer you would understand and that you would accept out most sincere apologies!
If as stated that you have been able to source this product elsewhere we hope that all is well but if you do require any further assistance please feel free to contact us directly at customerservices@beaconelectrical.co.uk
Kind Regards
Beacon Electrical
Very helpful and a great product
June 1, 2020
Unprompted review
Excellent service and great product
May 31, 2020
Unprompted review
Very good service xx
May 31, 2020
Unprompted review
Excellent service
Excellent service, great products very reasonably priced.
May 30, 2020
Unprompted review
The delivery of my cousins' new gas cooker was seamless. my husband was there to meet your delivery men and they did what was asked of them . Thanks very much.
The delivery of my cousins
May 30, 2020
Unprompted review
Very helpful
Very helpful, great service,delivery on time,excellent firm to deal with.
May 30, 2020
Unprompted review
Absolutely first class company I can…
Absolutely first class company I can not recommend this company enough they are just awesome.
I first used them about 4 years ago and they were true to thier word and now any electrical appliance I get from Beacon Electrical
May 30, 2020
Unprompted review
Absolutely brilliant
Absolutely brilliant. Would highly recommend. Prompt and friendly service during uncertain times.
May 30, 2020
Unprompted review
Great service and advice
May 30, 2020
Unprompted review
Excellent efficient service
May 8, 2020
Unprompted review
Highly Recommend
Fabulous local company who deliver on their promised timeframe. Very impressed and will certainly buy from you again thank you
May 8, 2020
Unprompted review
Bosch washing machine
Excellent service throughout difficult times due lockdown.
May 2, 2020
Unprompted review
Very helpfull
Very helpfull, gave good advice and delivered the new machine very quickly despite the country being in lockdown.
May 1, 2020
Unprompted review
Very helpful
May 1, 2020
Unprompted review
Just what we hoped for
Just what we hoped for. Right price and delivered on time.
May 1, 2020
Unprompted review
Very quick and informative delivery
May 1, 2020
Unprompted review
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