Beacon Electrical Reviews 282

Reply from Beacon Electrical

Updated Apr 18, 2026

Hi Ahmed,

We are sorry see that you have posted a negative review following the dialogue with our customer service team.

To clarify what actually happened, the delivery and installation was booked for 22nd January following our pre delivery checks which you completed however what the delivery team arrived to at your property was completely different.

Firstly on arrival you informed the delivery team that you no longer required installation no prior warning was given, following on from that it was revealed that the access to the kitchen required the 110cm Range cooker to be upended in order to get around a tight corner some thing that was not disclosed by yourself in any of the pre delivery checks and would have been addressed at that time to if it was possible but the delivery team deemed it an unsafe lift, where as we under stand you state that you have no idea this would not be possible it is your responsibility to ensure that access is suitable, the sizes and dimensions of all our products are clearly displayed and available on our website.

The option to place the cooker in secondary location was refused and you requested the product be taken away and subsequently contacted our customer service team, in this initial conversation your revealed that you also wished to changed the size of the cooker to 100cm.

We clearly state in our terms and conditions that paid service that fails for reason that our outside of our control are non refundable, as we contract the delivery and installation both services are charged to use and as both failed due to issues on your side, it is only fair that these charges are deducted from any refunded amount, your comments in regards contractual billing are incorrect.

We have tried to offer numerous solutions to try and reach a resolution but have not been able to reach a compromise and as a result issued the stated refund was completed.

Beacon Electrical

Reply from Beacon Electrical

Apr 4, 2026

Dear Mrs Durrans

I am saddened to see that you have chosen to post a negative review following your recent delivery.

We always have and all ways will look to offer the very best service and transparency to all of our customers and always face up to any issues and complaints that arise accordingly, it is also imperative that the truth is conveyed in this review.

To Clarify:

Disconnection – This was discussed at every stage of contact during your pre sales phone enquiry and on the day of sale was completed and further stated on your signed sales invoice that was completed instore that the old cooker would need to disconnected for us to remove.


Installation - We have not offered a installation service on your sale and had recommended fitters who you could use, but have been clear from the start about what we are offering and what we are not with an LPG dual fuel installation. It was your responsibility to book the engineer in a timely manner something you repeated on a number of occasion’s pre delivery that you would do.

Delivery: We did not 'call you the day before delivery' - you were contacted when your cooker was received into stock (which was in fact 1 week earlier than originally stated) on the 19/3 and were offered 2 different dates on that call - one of which was the following day which you accepted without issue, the other date was for the following Wednesday and then further on accordingly.

In regards to the damage you are reporting to the floor, as the customer service team have already responded the delivery team simply lifted your old cooker out of the recess (once we had disconnected on your behalf as per above) and placed it down on the kitchen floor and then lifted it straight out of the property, it wasn’t dragged or dropped if there was a part of your old cooker that has marked your floor this is not something that we can held responsible for and customers are encouraged to put down suitable covers to flooring if they are concerned about delicate flooring.

We are however here to try and help and where possible reach a resolution.

if you would to discuss this please call the customer service team on 01752 421024 Monday-Saturday 9am - 5.30pm

Reply from Beacon Electrical

Jan 14, 2026

Good afternoon,

Thank you for your review and I am sorry for the issue with your order.

I can confirm a manager from our Customer Services Team has tried called to discuss this matter with you but have not been able to get through, if you would be kind enough to contact us at your convenience on 01752 421024.

We are very sorry for any inconvenience caused.

Kind Regards

Beacon Electrical

Reply from Beacon Electrical

Dec 6, 2025

We are sorry to see that you have left a negative review.

Whereas we understand your frustration we have done everything possible in this case.

As you have stated you ordered a specific Whirlpool tall integrated freezer which comes with slider door hinge we do clearly state that our installation service is based on a like for like basis and does not include additional carpentry work and as installation teams time is booked to a jobs and if failed due to reasons beyond our control these services are cleared noted as none refundable.

In the case of your installation as you are aware we did as much we possibly could, removing the existing freezer from the cabinet and taking off the fixed wood doors and recycling the old unit, we also switched the new freezers door hinge from right to left hand hinge and fitted it into the cabinet and secured into place, leaving you with a working freezer to minimise disruption and just needing a carpenter to visit and finish the door and hinge installation.

As the new unit required additional cabinet hinges to be supplied and fitted and alterations to the wooden décor door to fit those hinges that is the only aspect of the job that was not completed as these parts are not supplied as inclusive with such installs.

We did however then provide you with referrals to partner installers who were able to complete the hinge install for you.

We have also offered you £50 credit note as a gesture of good will.

We would like to hope you would reflect on the work that was actually carried out and understand that whereas we do ask a lot questions when an order is placed we will only know what we are told by the customer; we of course take on board your feedback and will ensure this is feedback to our team.

If you require any further assistance please contact us at customerservice@beaconelectrical.co.uk or directly on 01752 421024 Kinds regards Beacon Electrical

Reply from Beacon Electrical

Oct 11, 2025

We are sorry to see that you have chosen to post a review following all of the extremely complicated aspects that have occurred in your case but it is only fair that that we explain what actually has happened.
You placed an order for a Indesit microwave grill on the 4th April 2025 this was showing a 2-3 working week lead time which you accepted on order and proceeded.
The first contact was 5th of September reporting an issue with the microwave and issues performing certain tasks our team contacted you by email and phone to diagnose the issue which was that when using the grill to ‘roast peanuts’ you felt the grill was not getting hot enough and demanded a refund, as this quite a specific task and it is not easy to validate over the phone we booked a manufacturer engineer to visit site and test the product and if required repair.
The engineer visited the following day 6th September.
On the 8th September we received an email from you showing a picture of a poppadum that you had been attempting to cook in the microwave and stating that the engineer had told you that the machine was faulty on the visit 2 days earlier and demanding a refund.
We contacted Indesit customer services and the engineer did not state the machine was faulty but in fact tested the microwave and found no fault and all was working correctly, siting operator error. We contacted you and made you aware that no fault was found and suggested some tips to get the best from your machine and at the same time highlight that this is a microwave grill and not a full combination oven and can only do what it is designed to do.
9th September you emailed in asking when a 2nd engineer was going to visit, which was not discussed at any stage, we replied saying unless something else has happened or a change in function we would not be able to book an engineer as one had visited 3 days ago.
12th September you raised a payment dispute with Paypal stating that we had supplied a product that was 'not as described'. We replied accordingly with the facts and the engineer report proving the product was as described and in full working order.
22nd September you further raised a charge back with your credit card company who sit behind your paypal account we have no way of communicating in this situation as we did not deal with your credit card company as you used paypal as the payment provider, they then closed the case in your favour as we had not responded, as were not able to, using your response as the only evidence which was factually incorrect.
We contacted you to discuss the current situation and offered to book yet another engineer call to once again confirm if the machine was faulty or not and pointed out if a verdict of no fault was found you would now be in possession of goods that you had not paid for and we would have to address that if it came to pass, you agreed and a senior engineer was booked for 30th September.
1st October we contacted customer services and the engineer report was that the microwave grill was in full working order.
We had no option but to contact you and inform you that you now had goods in your possession which you had not paid for and that were in full working order and that now needed to be and gave you a week to decide how your wished to proceed, as we are operating with the Consumer Rights acts 2015 and have meet all of our obligations on supply and customer service we had no further options.
10th October you chose to settle your outstanding account.
We can only apologies if this has caused any distress but we have to be fair and realistic and cannot reject a product after 5 months of ownership with no fault simply because you don’t like it.
If you require any further assistance please contact us at customerservice@beaconelectrical.co.uk or directly on 01752 421024

Kinds regards Beacon Electrical