Beacon Electrical Reviews 

Great company to deal with and after sales backup superb. We bought a Hotpoint washer/ drier from them which developed a major fault after only 8 months. Beacon were on the case promptly after learning about the issue and quickly got the machine replaced with another. Dealing direct with Hotpoint was a complete shambles and I almost gave up until Beacon intervened much to my relief.
Cannot praise this company enough and I will continue to use them for any future white goods as I have done so for years Their prices and delivery service are also excellent!

Just had some great after sales service from Beacon Electrical. Purchased a number of items from them now at great prices, efficient delivery and excellent customer service.

I’ve just purchased a fridge freezer from these guys but unfortunately I was out of their delivery zone by a fair way, I arranged for an external courier to collect from their Plymouth branch on my behalf. Beacon Electrical were so accommodating & kept me up to date with developments & ensured they delivered my purchase to the correct people! (After all anyone could have turned up to pick it up). They ensured that my purchase was in tip top condition & took photographic evidence before it left them in case there were any issues whilst in was in transit.
Very friendly & accommodating staff, it’s a shame they don’t have branches in Hampshire! Would definitely recommend & use again should the need arise.

Ordered my washing machine online. Had a phonecall from Jessica the following day to talk about delivery day and access details.
2 of the delivery team came at 8am. They called me first, they were very friendly and efficient. Great service and communication.

A straightforward web site, good price, lots of communication about delivery.

Fantastic knowledge and very helpful when I rang for advice on buying a washing machine. I thing it was Luke I was speaking too on the phone and nothing was to much trouble, he even managed to get me a cheaper price .Thank you

Best price online, great communication throughout the purchase timeframe, swift delivery, amazing hob.

We've popped in a few times and the staff's attitude is horrible. One customer left after not buying anything and the staff member I would say around 40s or 50s said "Yeah F*** off". Furthermore, I overheard employees making inappropriate comments about female customers, creating an uncomfortable atmosphere.

I came in with my husband and a staff member jumped on us as soon as we entered.
They then were very forceful telling us we needed to buy now. They are very focused on selling you anything even if it's wrong.
We did visit last year and there was a chap with glasses there who was fantastic and a lady who both were lovely and easy to talk to. Since then I've not seen them for a while so maybe they've moved on to different workplaces. After our last visit, we will not be returning. Instead, we went to Currys where the service was much better and they made sure we got what we needed rather than being rushed and forced into a sale. The price was the same and we were not forced into a sale.

Just following up on the reply as you say this is a fake review, I think you need to sort yourselves out. This was based in your Totnes store and I'm appalled you would come out and say such a horrible thing. Rather than try and make things right you go on the attack.

Great customer service

A really easy transaction and communication was great. Toaster arrived quickly and in perfect condition. Thanks loads

Wanted a tumble dryer for my daughter who has learning disabilities. Ben knew a lot about the different tumble dryers and what I needed to keep my daughter safe. Not once did he try to sell me a more expensive model. Excellent service. Highly recommend. Thanks very much

Outstanding service that I assumed no longer existed
Speaking directly in store with an intelligent, informed member of staff who was intent on educating me in terms of the range and suitability of washing machines, rather than enforcing a hard sell.
I cannot speak too highly of this family run business and the pleasurable experience of shopping for a replacement washing machine that could so easily have been stressful and frustrating which is the usual online experience. Excellent value for money and a staff that genuinely care. Try them and don’t just take my word for it.

Very disappointed with service I ordered a microwave my fault I ordered the wrong size phone them to change the microwave it cost me about £400 it was delivered on a Friday a wk later on a Friday. they finally contact me another week later to arrange a return telling me they will pick it up in another two weeks. Also they tell you it’s free delivery but it isn’t they charge you £20 then I was really shocked to learn they are charging me £79 to pick it back up and if I want to order another one it would be another £20. When I questioned this, he spoke to a manager that said they would waiver the £20 but still charge me £79 to pick the original microwave up. How can they deliver a microwave for £20 and charge you £79 to pick one up makes no sense . all in all I’m not very happy with the service as it takes them three weeks in total to pick it up. They still haven’t picked it up. I’m hoping they will turn up . obviously wrapping up my money so I can’t buy another microwave. They will not do a change. They say they need to take the microwave back then credit me then we ordered another one so I’ve gone to a more reputable company, who I have dealt with in the past, with no problems, AO electrics I found this company brilliant in the past to deal with nothing being a problem. I recommend anyone looking for electricals, steer clear of beacon, electrics

A small store but staffed with very helpful and knowledgeable people. Price point for a built under oven was very good. Fitted and delivered by friendly and polite fitters, who kept us informed as to timings of arrival. Have used this small store several times now, and always pleased with the outcome.

I have used the store in Kingsbridge for many years and always received excellent service. I recently ordered 4 new appliances for a new kitchen and am very happy with the customer service from Riley at the local shop. Highly recommended

I’m so pleased with my experience purchasing a Dyson from Beacon Electrical. I had a question about the product which was answered immediately and received my new Dyson quicker than expected and in perfect condition. Thank you.

Kieran has an excellent product knowledge, very good customer relationships, and was very helpful.

Helpfully friendly staff. Never feel pressurised. Pricematched. Great deal.

The sales assistant,Kieran was very helpful, friendly and knowledgeable. He tried very hard to help us with our enquiries. Prices were competitive. Very pleased with our experience.

From the first minute we walked in the door, we were asked if we needed any help. We did because we had an idea of what we needed but some additional advise. Nothing was too much to ask or too silly. Colin was clear and brilliant, checked availablity and gave us the best possible price. Talked us through delivery options and extended warranty for when the machine is delivered. Brilliant service.

Excellent personal service from Colin . Highly recommended.
Thankyou!